Her Styler

Review: In 2010, I purchased from a HerStyler kiosk vender a hair straightener for the price of $99. The only reason I made the purchase was because the vendor proclaimed that with my purchase I had a life-time warranty in case the apparatus was damaged or broken in the future. One year later the item stopped functioning. I had not dropped it or damaged it, yet it no longer worked. I took it to the same kiosk and told them of my problem, and they said that the vendor had falsely promised and the item was only good for a 6-month warranty. I do not find this fair and was rudely treated by HerStyler employees. I would like some assistance, please. Thank you for your time.Desired Settlement: Replacement or refund of damaged goods.

Business

Response:

September 9. 2013

Revdex.com

Serving San Diego and Imperial Counties

4747 Viewridge Ave. #200

San Diego, CA 92123-1688

Compliant ID Number: [redacted]

Dear Ms. [redacted] and Revdex.com,

We are contacting you from the Manufacturer's office of HerStyler Inc.; we are a manufacturer and

wholesale. provider and we sell our products worldwide. The locations are private businesses and we

are not affiliated with them.

In regards to the Complaint • [redacted]; filed on oS/27/2013; we suggest that you contact that

company directly. We as wholesalers are not in any position to impose management regulations or

policies to any of the locations, and that includes the any variation on the warranty they offer to the

retail customers as well.

As the manufacturer, we provide a one year warranty with the purchase of a HerStyler. We also offer

extended warranties that you can acquire with your purchase or any time later if you wish to extended

or if you do not have a receipt or/and are outside of the one year manufacturer's warranty.

Any warranty offered outside of the manufacturer's warranty was provided to you at the vendor's

discretion and as an independent entity. We clearly state in our Warranty and Safety Card that we are

not responsible to such retailer extended warranties or other retail promotions, It's the vendor

obligation's to honor the new tenns and conditions they have established and offered to the retail

customer. We have attached a copy of our Warranty and Safety Card for you records.

Any return must be handled by the original retail location. We will be glad to help the customer get a

replacement. Based on the information provided in the complaint, the customer is out of warranty;

therefore, customer can purchase an extended warranty from us. We offer two (2) options: 1) 1 year

extended warranty for $50.00 plus $12.00 shipping and handling and 2) 3 year extended warranty for

$80.00 plus $12.00 shipping and handling. In order to do so, customer can contact us at ###-###-####.

We are available from Monday- Thursday 9am - 5pm and Friday 9am -3pm

Yours sincerely,

HerStyler Inc.

Customer Service Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,