Henry Curtis Ford

Took my F-150 in to have them check to see why my winshield wipers were swishing intermittently when they were off. When I got there, I pulled into the lane and sat in my car and waited for someone to come as the sign said to do. A few minutes later another customer pulled up into the lane next to and someone came out to help them. I proceeded to get out of my truck and go inside. The woman who helped me said I was the fourth person that day to bring in my vehicle with the same issue. She proceeded to tell me stories of how much it was costing to get the part that indefinitely back ordered from Ford. She stated the part was around $300 and that it cost a customer $600 a few days earlier to get in since the place they bought it from added $150 plus shipping charges. She didn't seem happy that I wanted to pick up my truck but if she couldn't get a part for a few days, I needed my truck to get around in. I asked they she still look for the part and call me when she finds it. It has been two weeks and no call. I took my truck into my normal dealership and the part was $99 and I walked out only paying $299 with the issue fixed. Sounds like Herny Curtis is ripping off their customers.

Complaint: [redacted] I am rejecting this response because:The carfax does show an accident now that was NOT disclosed to me during the purchase of the vehicleHad it been disclosed I would've moved on to another vehicleI lost money on the trade in as well as put my children in a vehicle I would've not purchased had they disclosed the correct informationSincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/09/16) */ I read [redacted] 's complaint on a few separate occasions to ensure that I understand her concernsIt appears that she feels that Ford's advertising was misleading (the ad that was running was a national offer not exclusive to Henry Curtis Ford) and our sales manager was "rude and condescending" Knowing that we honestly go out of our way at Henry Curtis Ford to make sure that customers are happy after the sale and having worked with the manager mentioned in the complaint, it is my assessment that this is a prime example of miscommunicationWhen [redacted] called Henry Curtis Ford after she had completed the purchase of her new Escape to inquire about the rebate offer that she feels she should have received, she was transferred to a managerThis is exactly what should happen in this situation as our managers are the best people equipped to answer questions pertaining to rebates and APR and generally speaking, customers prefer to be able to speak directly with a manager in these situations During the course of their conversation, it appears that the sales manager's comments were taken as sarcastic and disingenuous when in reality we really did want to know what it would take to make her satisfiedWe even went as far as offering her money that her vehicle did not qualify for in the hopes of making her satisfied [redacted] acknowledged that she was offered $but declined it because her car did not qualify for that rebate We are truly sorry that our attempt at resolving [redacted] 's concern was met with what she feels was sarcasm when that was not the intentThe requested resolution is going to be difficult to comply with as the special interest rates and rebates are determined by Ford on a national levelWe will certainly do our best at the dealership level to avoid any confusion in the future

Initial Business Response /* (1000, 8, 2015/09/16) */
I read [redacted]'s complaint on a few separate occasions to ensure that I understand her concerns. It appears that she feels that Ford's advertising was misleading (the ad that was running was a national offer not exclusive to Henry Curtis...

Ford) and our sales manager was "rude and condescending".
Knowing that we honestly go out of our way at Henry Curtis Ford to make sure that customers are happy after the sale and having worked with the manager mentioned in the complaint, it is my assessment that this is a prime example of miscommunication. When [redacted] called Henry Curtis Ford after she had completed the purchase of her new 2016 Escape to inquire about the rebate offer that she feels she should have received, she was transferred to a manager. This is exactly what should happen in this situation as our managers are the best people equipped to answer questions pertaining to rebates and APR and generally speaking, customers prefer to be able to speak directly with a manager in these situations.
During the course of their conversation, it appears that the sales manager's comments were taken as sarcastic and disingenuous when in reality we really did want to know what it would take to make her satisfied. We even went as far as offering her money that her vehicle did not qualify for in the hopes of making her satisfied. [redacted] acknowledged that she was offered $750 but declined it because her car did not qualify for that rebate.
We are truly sorry that our attempt at resolving [redacted]'s concern was met with what she feels was sarcasm when that was not the intent. The requested resolution is going to be difficult to comply with as the special interest rates and rebates are determined by Ford on a national level. We will certainly do our best at the dealership level to avoid any confusion in the future.

Please see attached business response.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:The carfax does show an accident now that was NOT disclosed to me during the purchase of the vehicle. Had it been disclosed I would've moved on to another vehicle. I lost money on the trade in as well as...

put my children in a vehicle I would've not purchased had they disclosed the correct information. Sincerely,[redacted]