My name is [redacted] and I have the service manager of Hendrick Lexus Kansas City North. We received in writing from the Revdex.com a complaint directed to Hendrick Collision North about a [redacted] issue on a [redacted] of not fitting correctly and being...
loose. The Body Shop manager contacted me at the Lexus dealership about the complaint.I investigated and found the a technical service bulletin dated Oct, 29 2009 stating the same concern. Lexus had redesigned the [redacted] brackets so correct the concern. I contacted Lexus and they agreed to offer assistance for the repair. They agreed to replace the [redacted] cover and install the updated [redacted] brackets.On Aug 4, 2017 the [redacted] was replaced and the updated brackets were installed. The repair order number was #[redacted]. [redacted]. The mileage was [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
My name is [redacted] and I have the service manager of Hendrick Lexus Kansas City North. We received in writing from the Revdex.com a complaint directed to Hendrick Collision North about a [redacted] issue on a [redacted] of not fitting correctly and being...
loose. The Body Shop manager contacted me at the Lexus dealership about the complaint.I investigated and found the a technical service bulletin dated Oct, 29 2009 stating the same concern. Lexus had redesigned the [redacted] brackets so correct the concern. I contacted Lexus and they agreed to offer assistance for the repair. They agreed to replace the [redacted] cover and install the updated [redacted] brackets.On Aug 4, 2017 the [redacted] was replaced and the updated brackets were installed. The repair order number was #[redacted]. [redacted]. The mileage was [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]