Henderson Toyota

I went to purchase tires from ***'s today. However, I was told I had no wheel lock in my car. And could not get new tires that I desperately are in need of and have paid for. I purchased my 2018 Camry in 10/ 2017 from Rocky Mount Toyota. I have had the original tires still on my car. I have never had to change them. Toyota use to service my vehicle until I got to my last free oil change. Then I started going somewhere else for basic oil changes. So after ***'s told me there was no wheel lock. I looked and couldn't find one either. I called Toyota was transferred to sales advisor *** . He said Key lock should be in the trunk, dashboard, or the console. I told him it's not in any of those places. *** just sat on other end of the phone didn't say any thing else. Other than that's where it should be. But I'm telling him it's not. So I drove down to Toyota about 5:40 pm the young lady at the desk referred me to the service desk behind her. The young man at the service desk said his boss was out with the flu so he couldn't do anything to help me. The young man said his boss is the only one who can order the key lock with codes. And after he returns in a week. He said it takes an additional week once the lock is ordered. So I asked can I take them off and he said yes they could take the wheel locks off but he said per *** I have to pay $50. I am sorry no way. None of this is my fault. I was given the wrong registration, vin number, and property tax information for this car by Toyota. And last year when I locked my key in the trunk. The spare didn't work. I was without a car 24 hours because Toyota gave me the spare someone else's car. I was given the wrong key as my 2nd set. They had to cut me another key to my own car. Surely if all that stuff was a wreck. They have to know they didn't provide me a wheel lock either. My front tires have no tread on them. I need Toyota to get me a wheel lock right away. It has been so stressful with this car purchase. Too many messes
Product_Or_Service: Camry se
Order_Number: Vin number ***
Account_Number: Acct

4/17/19 took my 2009 *** with complaint of HVAC system smelling like gas. $762.44 was told problem fixed. returned 4/18/19, 4/24/19,5/3/19-5/9/19
4/2012 purchased 2009 *** from dealership. 4/15/2019 gas fumes started coming through HVAC heater & ac vents.took to Toyota Henderson 4/17/19 replaced charcoal canister/said was full of gas. *** said problem was fixed and would only be $550. Picked up car next day 4/18/19, he was not there. Was charged $762.44 (took old canister home in box. I smelled it and it was not full of gas. I still have the old one). 4/19/19 returned to dealership with same gas fumes problem. 10 minutes later "they cant find anything wrong. 4/24/19 returned again " was rude and yelled "THERES NOTHING WRONG WITH YOUR CAR"! 5/3/19 called service manager ***, he kept car at dealership 5/3/19-5/9/19. he drove it 5/3/19-5/6/19 and I picked it up 5/9//19 ( he was away at meetings 5/6/19-5/9/19).
My car STILL has gas fumes coming from the HVAC vents and now you can smell gas under the hood around the firewall and in the glove box. I have taken it to several other local shops and they smell the gas but tell me to make Toyota of Henderson repair it, or get my money back. I have researched on the web and there are complaints against Toyota 2009-2015 HVAC systems having leaks,mold,mildew and wetness causing holes to form in the duct, firewall ventilation that will cause other smells like gas fumes to be expelled into the inside if the car when useing the heat or ac and will cause people to be nausiated, asthma attack,sinus problems, MCS people to have anaphylaxis attacks. My car has not been driven since 5/19/19 except to be checked out by another mechanic which made me very sick. I would like a full refund of $762.44 for the repairs and for Toyota of Henderson to buy back my 2009 toyota *** with only 144,000 miles for $5000.00 which I think it is worth according to LGFCU used car price.

Henderson refuses to send me email proof that I did not purchase car for nephew so I can get reimbursed my $300 for Insurance payment.
My nephew *** stopped by Henderson Toyota to inquiry on a used 2013 Ford Taurus May 25. I was supposed to co-sign the vehicle for him. I purchased insurance for him for $300 as they said the would deliver the vehicle the following Wednesday. After they send me the application to co-sign. Henderson never sent me the application to co-sign. The insurance is out of $300 I spent on insurance because they refuse to send e-mail to insurance Co stating we never drove off lot with vehicle or had it delivered. We have reached out to *** 4 separate occasions and once I personally called and asked to speak to sales Manager and I spoke with someone named *** at Henderson and each time they say they will send the email proof. They keep promising they will but never do.

I purchased Michelin tires from Rocky Mount Toyota, only one tire had vent spews, the other three had them on the side. The new tire with spews was put on front driver. The other three had vent spews on the side, therefore vent spews was on the part that hits the road. Can they be sold as new. It took 200-250 miles for the vent spews to come off. Are my three tires I paid for new?

Toyota's partnership with *** Finance and
their practices.
In February 2018 took my car in for service. *** was my service associate. Repairs totaled over $2000. *** another service suggested a line of credit through a finance company Rocky Mount Toyota has partnered with. I applied was approved and the necessary repairs were done. Three weeks laterI took my car back because of hesitation upon acceleration. After working the overnight shift and having to wait all day in the showroom *** informs me that my motor was operating on 3 cylinders instead of 4 and it would cost another few thousand dollars. Frustrated and tired I just started crying right there in the showroom. I couldn't make decisions that day(Wednesday)so I left and returned the next day and purchaseda new Camry. I spoke to the sales manager ***(not longer with the dealership)about canceling/waiving the contract with Toyota and *** Finance. I was told by the person who handles the *** applications nothing could be done. The purchase of my new car consisted of $500 down along with my old Camry as a trade and still responsible for making payments to their finance company of $200 monthly for repars on a car I traded in addition to $502 new car payment. Toyota and *** Finance charge 135% interest. I have made 6 payments totaling over $1000 and still have a balance of $2100. I feel Rocky Mount Toyota and *** Finance have taken advantage and prey on people like me. I have been a loyal customer. This is my 3rd purchase with the same dealership DBA Bobby Murray Toyota previously. A car isn't a luxury for me it's a necessity. I drive 160miles roundtrip to work 5 days a week working 11pm til 7:30am. I must have reliable transportation. This is the reason I applied for the line of credit to repair my old Camry and ultimately ended up purchasing a new car.

Horrible Customer Service! They truly don't care about making the customer happy!
On Wednesday May 30 I called RMT about a used Jeep they had in stock. I told them I loved 2 hours away and would be there near 530. Spoke with one of the reps, was very polite and helpful. I get there, the car hasn't been detailed, had dents and scratches, just didn't look good. Despite all that they worked out a deal with a trade in. Numbers looked pretty good, did the paperwork and waited 5 hours at RMT. Myself and 3 associates stayed until 11pm. On my way home the car started jerking and skipping (like a hiccup) and it did this a few times. The next day it did it quite a bit so I let them know. Then the next time I drove it it did it a lot, like 7 or 8 times within a 30 mile span. I called the dealership and expressed my concern that I didn't feel comfortable taking this car on long drives because of this issue. I called Saturday and asked my options and they said they would make it right. I asked the associate who helped me of I could exchange the vehicle for something else, she said yes. I spoke to another associate and told him ideas interested in another vehicle they had and he said that was fine and wondered when I could come back in. I told them Monday, June 4 at 930. So I drove 2 hours there today thinking I could exchange the vehicle and I get there and they say there was nothing wrong with it. I told the GM I was not happy with the car and felt like it was gonna leave me stranded. He said he would get the tech guys to look at it. While waiting me and the associate went looking at other vehicles. I found one I liked and was interested in getting that had a higher price tag than the previous. So I waited 2.5 hours to start exchanging the vehicle. The GM never stopped to see if I needed help, the GSM never stopped to see if I needed help so I waited 2.5 hours for the rude GSM to come over and tell me there was nothing he could do because his guys didn't find or feel anything. I told him I wouldn't of drove 2 hours if I didn't think there was something wrong with the vehicle. The whole time we were talking he was very rude and unwilling to help me out in any way. I asked about the exchange like previously played upon and he acted like that was a huge ordeal. He told me to take it to another dealership to get it looked at. I can do that but it still doesn't solve the issue. I just wanted a car that I felt comfortable in and know it won't break down. So on the way home today it continued to do it and here I am with a car that cpuld break down on me at any minute because the GSM was unwilling to help me. He offered me nothing to help the situation but a crappy attitude. Common curtisy is to make your customer happy so they'll return. Not this place! The car is not good, and because the computer didn't say anything was wrong, it made me look silly for driving all that way for nothing. More needed to be done because this car is a lemon.

My motor was supposed to be replaced by this company under my warranty I purchased the vehicle from them. I've since been experiencing issues with the
The company refuses to uphold terms and conditions listed in the warranty. Will not try and resolve the issue. Very disrespectful. They sent me to the Honda dealerships they cannot figure out what the issue is. I can be driving the vehicle and it will lose speed. I was driving on the highway doing 70 and the car died down to 35 not going any faster while my children were in the vehicle. I dropped my vehicle off two weeks ago and they are telling me to come back and get my car with no resolution.