We are really sorry that this complaint has gotten unresolved to her satisfactionUnfortunately, we have no record of the repeated calls that she has mentioned nor do we have a certified letter on fileFrom all indications from her account and our records, we did make an attempt to deliver on the service and did not get a response to our callThe service should have been rescheduled with her and for whatever reason, was not done as our procedure dictatesWe have spoken to the client today and have processed her credit in the amount of $Please consider this matter resolvedThanks,
We are really sorry that this complaint has gotten unresolved to her satisfactionUnfortunately, we have no record of the repeated calls that she has mentioned nor do we have a certified letter on fileFrom all indications from her account and our records, we did make an attempt to deliver on the service and did not get a response to our callThe service should have been rescheduled with her and for whatever reason, was not done as our procedure dictatesWe have spoken to the client today and have processed her credit in the amount of $Please consider this matter resolvedThanks,