Dear Mr [redacted] ’s took very good care of your mother and she was very happy with the services we provided We provided both Maintenance Services and Repair Services for your mother Each time your mother contacted [redacted] ’s for repair service, we dispatched a technician the same day and got her unit cooling/heating In all, calls were yearly maintenance, were service repairs and issues were electrical The Electrical issues had nothing to do with her HVAC system [redacted] ’s did not install your HVAC systemThe last few times we serviced your HVAC system our technicians recommended replacement due to the age and costly repairs, you requested the repairs All of your statements alleging our technician broke your AC are untruthful and you weren’t charged for the last service call We not only took very good care of your mother, we tried to provide you with the proper recommendations for the age of your HVAC system [redacted] 's tried to assist you with financing and costs, but you became belligerent, cursing and yelling at our employees
We recently bought a ton seer A/C unit from Hendels for over $7, At first, the salesperson [redacted] was very friendly, but after the install, when I came home from work, I seen that they didn't go through the crawlspace in the attic like he originally planned on Instead, they cut a hole through our wall to move in the air exchange unit After being promised for weeks that "their best handyman" would come out to fix the hole, they never showed up Finally, I received a text with a handyman's phone number with the note "sorry, we don't cover repair work you are on you own" I felt mislead and disappointed in how we were treated We'll definitely use someone else next year when we replace the second unit in our home
I received quotes from different contractors for a full heating/cooling system ($9000+)We have used Hendel’s in the past and told them this is one of the reasons we wanted a quote from themThey were not the cheapest (+$50) but due to our past service experience, we selected themAll proposals/quotes were for the same complete SEER systemWhen Hendel’s came to install, the installation crew did an amazing jobThey were kind, courteous and very knowledgeableHowever when they went to install the thermostat, they put in a model that was one step above the old mercury onesI told them this is not what we were quoted or told when the sales man (*** ***) was hereThey told me this is what they have and I need to talk to ***I called [redacted] and he said I would have to pay for an upgradeSo I called [redacted] and they told me what thermostat should go with the system and the model numberI called [redacted] and told him which thermostat needs to be installedThen came the $upcharge! I told him when he was here he said we would have Wi/Fi access to the new unit and he said “he didn’t remember that”He said, “All the contract says is digital, and this is a digital thermostat” WOW! I have quotes, that include the Wi/Fi thermostat and then ***’sThis would have put Hendel’s as the highest bid and I would have gone with someone elseBEWARE! The will try to upcharge you DURING installAVOID THIS COMPANY FOR SALES! The crew that will come and service (Rich and Frank) were AMAZING they get MAX STARS!
$bought an American Standard 3T heat pump from Hendel's.on 11/4/On 3/25/serviced by Hendel's, for $and unit ready to go3/27/got checkup with Hendel's and unit ok, another $On 8/31/unit not workingHendel's came and looked at unit and found broken fit rotolock fitting, has to order part Labor day w/e we went out of townThey had and installed part, reintroduced Freon $(we did not pay) on 8/31/On 9/8/we got bill for $for Freon and labor, we did get part freeWe are on Social Security and wish Hendel's would stand behind their products, as this is unacceptable, never do business with Hendel's againAlso SRP bill for Sept $361.10, which I blame Hendel's
Dear Mr [redacted] ’s took very good care of your mother and she was very happy with the services we provided We provided both Maintenance Services and Repair Services for your mother Each time your mother contacted [redacted] ’s for repair service, we dispatched a technician the same day and got her unit cooling/heating In all, calls were yearly maintenance, were service repairs and issues were electrical The Electrical issues had nothing to do with her HVAC system [redacted] ’s did not install your HVAC systemThe last few times we serviced your HVAC system our technicians recommended replacement due to the age and costly repairs, you requested the repairs All of your statements alleging our technician broke your AC are untruthful and you weren’t charged for the last service call We not only took very good care of your mother, we tried to provide you with the proper recommendations for the age of your HVAC system [redacted] 's tried to assist you with financing and costs, but you became belligerent, cursing and yelling at our employees
We recently bought a ton seer A/C unit from Hendels for over $7, At first, the salesperson [redacted] was very friendly, but after the install, when I came home from work, I seen that they didn't go through the crawlspace in the attic like he originally planned on Instead, they cut a hole through our wall to move in the air exchange unit After being promised for weeks that "their best handyman" would come out to fix the hole, they never showed up Finally, I received a text with a handyman's phone number with the note "sorry, we don't cover repair work you are on you own" I felt mislead and disappointed in how we were treated We'll definitely use someone else next year when we replace the second unit in our home
I received quotes from different contractors for a full heating/cooling system ($9000+)We have used Hendel’s in the past and told them this is one of the reasons we wanted a quote from themThey were not the cheapest (+$50) but due to our past service experience, we selected themAll proposals/quotes were for the same complete SEER systemWhen Hendel’s came to install, the installation crew did an amazing jobThey were kind, courteous and very knowledgeableHowever when they went to install the thermostat, they put in a model that was one step above the old mercury onesI told them this is not what we were quoted or told when the sales man (*** ***) was hereThey told me this is what they have and I need to talk to ***I called [redacted] and he said I would have to pay for an upgradeSo I called [redacted] and they told me what thermostat should go with the system and the model numberI called [redacted] and told him which thermostat needs to be installedThen came the $upcharge! I told him when he was here he said we would have Wi/Fi access to the new unit and he said “he didn’t remember that”He said, “All the contract says is digital, and this is a digital thermostat” WOW! I have quotes, that include the Wi/Fi thermostat and then ***’sThis would have put Hendel’s as the highest bid and I would have gone with someone elseBEWARE! The will try to upcharge you DURING installAVOID THIS COMPANY FOR SALES! The crew that will come and service (Rich and Frank) were AMAZING they get MAX STARS!
$bought an American Standard 3T heat pump from Hendel's.on 11/4/On 3/25/serviced by Hendel's, for $and unit ready to go3/27/got checkup with Hendel's and unit ok, another $On 8/31/unit not workingHendel's came and looked at unit and found broken fit rotolock fitting, has to order part Labor day w/e we went out of townThey had and installed part, reintroduced Freon $(we did not pay) on 8/31/On 9/8/we got bill for $for Freon and labor, we did get part freeWe are on Social Security and wish Hendel's would stand behind their products, as this is unacceptable, never do business with Hendel's againAlso SRP bill for Sept $361.10, which I blame Hendel's