After Il upgraded my Cox cable I received a box Since then I have not gotten several channels that are listed as in my service I have called at least 10-times in the past months NEVER have they been able to fox this Each time I've been on the phone well over an hour---wasting my life (not my time: my life!!!) Service people on the phone do and say the same script every time: they reset the box while I wait ----it never works So many service people have come to my home......more waste of my life Then I was charged for the last service call when the man told me he couldn't fix the problem The last person I talked to today (9-1-15) said he had no record of that service call Then later in the call he admitted that he'd found it and since the service repcouldn't fix it, he referred it to "construction." None of this was relayed to me This has been an ongoing problem - for over months and Cox CAN'T FIX IT What a terrible company and what terrible customer service The worst company I've ever done business with
Cox doesn't provide customer right information and if something happen, they blame everything to customersThey don't give customer right renewal contract information and when customer moves they only talking about renewal contractEven customers say who talked they only care what they record(it easily change) and Cox people only say 'LAW'Does "LAW" says big companie like "COX" can give information and blame their customers for results?
After Il upgraded my Cox cable I received a box Since then I have not gotten several channels that are listed as in my service I have called at least 10-times in the past months NEVER have they been able to fox this Each time I've been on the phone well over an hour---wasting my life (not my time: my life!!!) Service people on the phone do and say the same script every time: they reset the box while I wait ----it never works So many service people have come to my home......more waste of my life Then I was charged for the last service call when the man told me he couldn't fix the problem The last person I talked to today (9-1-15) said he had no record of that service call Then later in the call he admitted that he'd found it and since the service repcouldn't fix it, he referred it to "construction." None of this was relayed to me This has been an ongoing problem - for over months and Cox CAN'T FIX IT What a terrible company and what terrible customer service The worst company I've ever done business with
Cox doesn't provide customer right information and if something happen, they blame everything to customersThey don't give customer right renewal contract information and when customer moves they only talking about renewal contractEven customers say who talked they only care what they record(it easily change) and Cox people only say 'LAW'Does "LAW" says big companie like "COX" can give information and blame their customers for results?