Heights At Bear Creek

Complaint: ***
I am rejecting this response because: The welcome letter previously attached clearly lists that our rent includes trash and pet fees in our monthly rentAdditionally the lease states that all addendums within the lease are included within the total rent, which we have been paying since July of Since *** *** took over the management of the property in mid-December - they have increased our monthly rent to include additional trash fees which we have already been paying since July of We did not have any issues prior to *** *** taken over and have been paying the same amount of rent until they purchased the property in mid-December as the property manager statedI do not accept this response from the business
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The ledgers from *** *** *** show as the following:Rent $1765.00Pet rent $25.00Trash pick up $25.00Total rent and charges: $1815.00*** ***’s ledger shows the increased rent charges of $a monthNo addenda has been signed by either party. We have over paid on our account as you have been collecting an additional trash fee and raised our monthly rent without our knowledge or consentWe will not pay this “additional trash fee” and our ledger needs to be corrected with the actually agreed upon lease and credited for the additional trash fees already paid since January
Sincerely,
*** ***

Dear [redacted],   We understand that you are not satisfied that we are administering the lease as it is written and since we have previously responded to you in detail about this same matter both via phone, through Revdex.com and in response to other social media reviews, to do so again would be redundant.  If you would like to discuss this further please feel free to contact us in person at the office.  We are  happy to go over the details of the contract again with you.   The Heights at Bear Creek Management Tell us why here...

BB ResponseTo whom it may concern;[redacted] a resident of The Heights at Bear Creek moved in to the apartment in July 2016. Since[redacted] took over management in mid-December 2016, effective January 1, 2017 billing,[redacted] has billed the residents on exactly what their lease reads....

The rent listed on the leasecontract section 5, is just the rent billed on a monthly basis and pet rent from the Pet Addendum if thebox was marked that the pet rent is included in the listed rent amount in section 5. The UtilityAddendum lists out trash and all other utilities completely separate. The monthly trash amount is notincluded in the listed rent amount in section 5 of the lease contract. To comply with Fair Housing,[redacted] has billed fairly to all the residents from the pt billing [redacted] billed and onlybilled exactly what each lease contract reads.We hope that you can understand the need for [redacted] to treat and bill everyone fairly.Best Regards,Chelsie M[redacted]Property ManagerThe Heights at Bear Creek[redacted]