Hedy's Jewelry Outlet

ON 10/31/14 the customer returned to my store with the bag she purchased - There were some threads coming from the handle - I offered to take the bag back and she could pick out another bag at the same price - she said that she wanted to keep the original band and proceeded to pick out another bah and matching wallet (which should have been after discount including tax $155.00 but because of the problem with the bag that she wanted to keep I gave her both for a total price (including tax) for $95.00 for both. I did more than was necessary to have a happy customer - I never talked her into another purchase. If she had taken the new bag and returned the one with a problem I would have been able to return it to my supplier as damaged but she said that she wanted to keep it and cut the strings off. Otherwise I would never have given her the price I did on the new bag and matching wallet. I hope this explains what really happened.

From: Revdex.com of Metro Washington DC Date: Tue, Dec 2, at 9:AMSubject: Fwd: Complaint never resolvedTo: *** *** ----------
Forwarded message ----------From: *** *** Date: Sun, Nov 30, at 11:PMSubject: Complaint never resolvedTo: "[email protected]" Cc: *** *** Hello, I'm very upset that my complaint was never followed through, the second bag broke and I spoke over in a two month timeframeThis merchant guaranteed her policy would replace if they should break within two months of eachBut they both teared in a month timeframe of each.I also contacted the Philadelphia bureau but never received a call backI'm a cancer patient and I do not want to get ripped off not , only because of my illness because she suspected vulnerabilityI'm welcome to send pics along with ccopies of the receipts.Do I need to consult a lawyer?
*** ***

ON 10/31/the customer returned to my store with the bag she purchased - There were some threads coming from the handle - I offered to take the bag back and she could pick out another bag at the same price - she said that she wanted to keep the original band and proceeded to pick out another bah and matching wallet (which should have been after discount including tax $but because of the problem with the bag that she wanted to keep I gave her both for a total price (including tax) for $for both.
I did more than was necessary to have a happy customer - I never talked her into another purchase If she had taken the new bag and returned the one with a problem I would have been able to return it to my supplier as damaged but she said that she wanted to keep it and cut the strings off Otherwise I would never have given her the price I did on the new bag and matching wallet
I hope this explains what really happened