Heavenly Care Moving Services, Inc.

Thank you for the message. After speaking to this customer, we discussed that the items moved out of storage were not initially moved in by Heavenly Care Moving. She stated that her husband and friends initially moved everything in to storage. The TV in question was already
secured in the box, and when I spoke to our movers, they stated they did not drop or damage the box. This is an LG TV with model number ***. This is also a discontinued item.However, I have discussed this with her personally and discussed her frustrations at that time and potential resolutions. Of note, the TV is actually a inch TV instead of an 80. The move was $360.00. Customer did not purchase any additional moving valuation to protect at a higher level beyond the per pound, and again this was pre-boxed upon moving in the original package. The state requirement is per pound, and this TV weighs pounds, which would give $55.20. Heavenly Care Moving will give her above and beyond this at $360.00, or the full cost of her move. We feel this is beyond fair and equitable given the circumstances discussed above (boxed item that was originally moved by family into a storage)Thank you again and please let me know if there are any further questions

Thank you for the message.  After speaking to this customer, we discussed that the items moved out of storage were not initially moved in by Heavenly Care Moving.  She stated that her husband and friends initially moved everything in to storage.  The TV in question was already secured...

in the box, and when I spoke to our movers, they stated they did not drop or damage the box. This is an LG TV with model number [redacted].  This is also a discontinued item.However, I have discussed this with her personally and discussed her frustrations at that time and potential resolutions.  Of note, the TV is actually a 65 inch TV instead of an 80.  The move was $360.00.  Customer did not purchase any additional moving valuation to protect at a higher level beyond the .60 per pound, and again this was pre-boxed upon moving in the original package.  The state requirement is .60 per pound, and this TV weighs 92 pounds, which would give $55.20.  Heavenly Care Moving will give her above and beyond this at $360.00, or the full cost of her move.  We feel this is beyond fair and equitable given the circumstances discussed above (boxed item that was originally moved by family into a storage).Thank you again and please let me know if there are any further questions.