Heating and Cooling Works

From: [redacted] @aol.com [mailto: [redacted] @aol.com] Sent: Wednesday, August 30, 11:PM To: Customer Relations Subject: Claim # [redacted] Claim # [redacted] August 29, To Whom it may Concern, [redacted] , owner of The Heating & Cooling Works, installed a new [redacted] Standard Condenser (which is the part of the air conditioner that is located outside) for the previous owner I hooked it up to the existing "A" Coil (which is located inside the furnace) at the request of the previous owners Ms [redacted] , who apparently bought the house, called me and told me her AC was not working properly I went and charged the condenser with freeon, at no charge, and when I left, the condenser was working properly Ms *** called me back and said her air still wasn't working I went back a 2nd time at no charge and confirmed the condenser was still working properly After further investigation I found she was running the unit with no air filter inside which clogged up the "A" coil with dirt (which I did not install)Therefore it was not allowing enough air flow through the coil to give her proper cooling I explained this to herand she expected me to clean the A Coil free of charge which is a very timely process I explained to her I didn't install the "A" coil and I could not do that free of chargeThis is several hours of work and is not part of any warranty If the Condenser Fails under the warranty period, I would fix or replace it immediately at no charge That is how the warranty works I have already been out there several times to fix it at no charge because of neglect of running it with no filter This is absolutely a claim Sincerely, [redacted] The Heating & Cooling Works 708- [redacted]

From: [redacted]@aol.com [mailto:[redacted]@aol.com] Sent: Wednesday, August 30, 2017 11:19 PM To: Customer Relations <[email protected]> Subject: Claim #[redacted]     Claim #[redacted] August 29, 2017   To Whom it may...

Concern,                                    ...⇄                  [redacted], owner of The Heating & Cooling Works, installed a new [redacted] Standard Condenser (which is the part of the air conditioner that is located outside) for the previous owner.  I hooked it up to the existing "A" Coil (which is located inside the furnace) at the request of the previous owners.  Ms [redacted], who apparently bought the house, called me and told me her AC was not working properly.  I went and charged the condenser with freeon, at no charge, and when I left, the condenser was working properly.  Ms [redacted] called me back and said her air still wasn't working.  I went back a 2nd time at no charge and confirmed the condenser was still working properly.  After further investigation I found she was running the unit with no air filter inside which clogged up the "A" coil with dirt (which I did not install). Therefore it was not allowing enough air flow through the coil to give her proper cooling.  I explained this to her. and she expected me to clean the A Coil free of charge which is a very timely process.  I explained to her I didn't install the "A" coil and I could not do that free of charge. This is several hours of work and is not part of any warranty.    If the Condenser Fails under the warranty period, I would fix or replace it immediately at no charge.  That is how the warranty works.  I have already been out there several times to fix it at no charge because of neglect of running it with no filter.      This is absolutely a false claim.   Sincerely,   [redacted]   The Heating & Cooling Works 708-[redacted]