Heartland Music

Initial Business Response /* (1000, 5, 2015/07/08) */
We have reviewed the customer account and show that an order was received and processed March 6, for items orderedOne item was shipped on March Unfortunately the remaining two items were discontinued and no longer availableWe do
not show previous contact or request from the customer
We have issued a refund on the balance of the order as requested todayA refund check will be issued on the 15th of this month for that order balance of $
Initial Consumer Rebuttal /* (2000, 7, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They could have done the same thing when they sent th one DVD and sent a refund and all would have been OK