Initial Business Response / [redacted] (1000, 12, 2016/01/27) */ Store Manger contacted Customer (***) on 1/13/and discussed her store experienceShe was offered her a $gift card as an apology and she was very happy with thatI think we will keep her as a customer and not have anymore issues from this Initial Consumer Rebuttal / [redacted] (2000, 14, 2016/02/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ Contact Name and Title: [redacted] CS Superviso Contact Phone: XXXXXXXXXX Contact Email: [redacted] @bevmo.com The stores are unable to locate this [redacted] , can she provide more information so we may contact via phonePlease have [redacted] provide a phone number Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) This has all been sent to bev mo previously and corporate advised they would issue a gift card which I have still not received to date This is getting very upsetting and I have spent much time trying to get this handled and bev mo continues to let me down Here is the original purchase information from the credit crack now I would appreciate ts a gift crack ing issue to me at my correct a Address or email please Visa Check Card BEVERAGES & MORE # [redacted] 08/02/2015$ Final Consumer Response / [redacted] (2000, 13, 2015/12/10) */ Oh Hello! Yes, they reached out to me and fully resolved thisThank you for all your help!! Sent from my iPad Air
Final Consumer Response / [redacted] (2000, 10, 2016/01/12) */ After placing this complaint, I wrote the company again letting them knowI heard back from a supervisor a few days later who said I would receive my money backI did receive my money back about a few days after thatI'm very thankful they did pay me back the cost I had spent without too many issuesThe supervisor said she totally understands my perspective and even didn't blame me for placing this complaint
Initial Business Response / [redacted] (1000, 12, 2016/01/27) */ Store Manger contacted Customer (***) on 1/13/and discussed her store experienceShe was offered her a $gift card as an apology and she was very happy with thatI think we will keep her as a customer and not have anymore issues from this Initial Consumer Rebuttal / [redacted] (2000, 14, 2016/02/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ Contact Name and Title: [redacted] CS Superviso Contact Phone: XXXXXXXXXX Contact Email: [redacted] @bevmo.com The stores are unable to locate this [redacted] , can she provide more information so we may contact via phonePlease have [redacted] provide a phone number Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) This has all been sent to bev mo previously and corporate advised they would issue a gift card which I have still not received to date This is getting very upsetting and I have spent much time trying to get this handled and bev mo continues to let me down Here is the original purchase information from the credit crack now I would appreciate ts a gift crack ing issue to me at my correct a Address or email please Visa Check Card BEVERAGES & MORE # [redacted] 08/02/2015$ Final Consumer Response / [redacted] (2000, 13, 2015/12/10) */ Oh Hello! Yes, they reached out to me and fully resolved thisThank you for all your help!! Sent from my iPad Air
Final Consumer Response / [redacted] (2000, 10, 2016/01/12) */ After placing this complaint, I wrote the company again letting them knowI heard back from a supervisor a few days later who said I would receive my money backI did receive my money back about a few days after thatI'm very thankful they did pay me back the cost I had spent without too many issuesThe supervisor said she totally understands my perspective and even didn't blame me for placing this complaint