Hearst Magazines

Review: I have received many emails about a publication "7 Years Younger" which is a book about a diet plan. I was enticed by an offer to "try it free" for 21 days, get a free report and be able to download the first chapter immediately. There was no mention of a cost for this offer; I was not asked to supply credit card information. Although I had entered my name and address, I closed out of the window without confirming the order when I saw fine print that said sales tax would be charged where applicable. I received an email confirmation a short time later thanking me for my order and stating I would be billed for $37.95.

I believe the company's advertising practices are deceptive and lure customers into ordering a product they believe is free, but in fact, costs $37.95. The Good Housekeeping seal of approval is on the product which led me to believe the product and claims were reliable.Desired Settlement: I would like the company to clearly state in their advertising the exact cost for the product, that the customer will be billed and the action the customer must take to avoid charges (I.e., return the book, write "cancel" on the billing statement, etc). In addition, if the customer is obligated in any other way, that must be clearly stated.

Business

Response:

This Office represents The Hearst Communication’s Inc., and I write in response to New York Revdex.com complaint #[redacted] from your office. The 7 Years Younger website is owned by Hearst Magazines, a division of Hearst Communications, Inc., and offers consumers the ability to purchase the book “7 Years Younger.” Consumer may order the book for a 21 day free trial, after which they will be billed in four installments if they choose to keep the book (see copy of the order form). If the customer accepts the offer of a 21-day free trial followed by installment billing, they are then given the option of paying by credit card in order to save the $5.99 shipping and handling charge. Regardless of whether the customer chooses installment billing or to pay by credit card, there is no risk to the customer. If the customer does not wish to keep the book, he or she can contact our customer service team at any time for a full refund of the purchase price, any shipping and handling charges, and receive a mailing label that will cover the return postage for the book. Additionally, we provide an email address for customer service questions on the 7 Years Younger site, as well as customer service contact info in the confirmation email we send once their order is complete. The only way we can send an order to the customer is if they provide their name and address. The customer does not have to provide their credit card in order to receive an order. All customers are able to download a free sample chapter of the book as a PDF from the order confirmation page once they’ve chosen to receive the book. I hope this clarifies the confusion and we would be happy to provide any further information you deem necessary.

If you need further assistance, please feel free to contact me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint was not about the ad attached to the response from the Hearst Company, but about the one found at the link below:

[redacted]

This ad does not mention a price for the publications anywhere; it implies the sample PDF is immediately free. The advertising should clearly state the price for the publications that will be charged at the end of the "free 21 day trial" instead of keeping that information hidden until after the customer has spent time filling out personal information. I believe that this particular ad is intentionally misleading in order to lure customers into buying an expensive book that they would not purchase if the price was clearly stated. Note the "try it free" instructions on the button and the "free look, click here" button. There is, in fact, no free look. One has to order the book to get access to the free look and will be billed if the material is not returned. This is an "opt-in" approach which puts the customer at risk, when, in fact, the ad suggests an "opt-out" approach: view the sample before ordering the publications. The wording of the ad needs to be changed so as not to mislead customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Cosmopolitan Magazine has sent me three issues of its trashy publication. I have NOT now or at any time in my life subscribed to or read that magazine. I informed them after the first issue that I did NOT order it and to REMOVE ME from their subscription list, but today I have received an issue for the THIRD time.Desired Settlement: For them to STOP sending this trash magazine to me.

Consumer

Response:

Although they ignored my previous correspondence, upon forwarding to them the complaint that I made to you they immediately decided to cancel the bogus magazine subscription. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

This Office represents The Hearst Corporation and your e-mail of April **, 2014 concerning the subscription of Lize [redacted] to Cosmopolitan magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that this order was received through an independent sales agency, M2 Media Group. We suspended service on this account and notified the agency of the cancellation request. [redacted] may disregard any further invoices she may receive and her name and address have been removed from our promotional mailing list. [redacted] may contact the agency to find out how they received her information. She may contact them at ###-###-####.

If you need further assistance, please feel free to contact me directly.

Review: I have been trying to cancel my Cosmopolitan magazine subscription for over a year. I have just received a notice saying that they have received my request for renewal and they are now billing me. In the letter, there is a section on how to pay on line, or where to send a check, but no number to call to remind them that I have already cancelled. The subscription was originally a present for my daughter but she no longer wants it. What can I do?Desired Settlement: Just have them stop sending me the magazine.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of March **, 2014 concerning the subscription of [redacted] to Cosmopolitan magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the subscription order that was entered for this account has been cancelled, [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Review: I signed up for a fix term subscription to The Oprah magazine. There were no terms indicating the length of the subscription would be extended. However, they extended the term, and continued to bill me.My account number is [redacted], under the name [redacted].

Product_Or_Service: The Oprah Magazine

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Terminate the magazine subscription and stop billing me. Send me a statement showing the assumed debit is cancelled. My account number is [redacted], under the name [redacted].

Business

Response:

This Office represents The Hearst Corporation and your e-mail of October **, 2014 concerning the subscription of [redacted] to O, The Oprah Magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that [redacted] received the subscription renewal invoices because her original order form stated that the subscription would be part of the continuous service program and that the subscriber would accordingly be invoiced for the following year’s subscription (see enclosed order card). We have cancelled the automatic renewal order. [redacted] may disregard any further invoices she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience.

If you need any further assistance, please feel free to contact me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I constantly receive invoices asking me to renew my gift subscriptions to Country Living. The invoices never say when the subscriptions will expire, but do say "your gift order payment is now due." When I go online to check out the expiration dates, I find that they do not expire until 2016 and 2017, respectively, almost three years away. Clearly, the magazine is hoping that I am stupid or foolish enough to continue to renew. I contend that their approach is highly unethical.Desired Settlement: I complained to Country Living asking them to cancel my gift subscription and refund me the difference. They said that they would do so and told me to ignore future invoices. That was several weeks ago, and I have not received a refund. However, I understand that can take time.

In addition, the magazine should be compelled to add the expiration date to all invoices that call for renewal.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of August **, 2014 concerning the gift subscriptions of [redacted] to Country Living magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the gift subscription orders that were entered for this account have been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. A refund in the amount of $19.53 was refunded back to her credit card and a refund check was mailed in the amount of $10.80. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Review: I have written and have copies of the written cancellations which now I find out I can even cancel on line. Today I tried to cancel and it told me I was eligible?Desired Settlement: CANCEL the order! I dont want the magazines!

Business

Response:

This Office represents The Hearst Corporation and your e-mail of February **, 2013 concerning the subscriptions of [redacted] to [redacted] and Elle magazine, which are published by Hearst Magazines, has been referred to me for reply. Please be advised that the subscription orders that were entered for this account have been cancelled, [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: First, I apologize for not being able to give a more precise timeline for these events. The approximations given are an honest attempt to provide correct information. Several years ago I did not renew my subscription to O, The Oprah Magazine. I continued to receive copies of the magazine. Occasionally there would be a bill enclosed which was discarded. Over the last several months I have begun receiving e-mail notices demanding that I “PAY NOW”. As stated I did not renew my subscription and I do not want the Magazine. We had this exact same problem years ago with the Hearst organization with a Home and Garden magazine. It was not resolved until we contacted Revdex.com.Desired Settlement: Stop sending bills and demanding payment for a Magazine that I did not renew a subscription.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of December *, 2014 concerning the subscription of [redacted] to O, The Oprah Magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the automatic subscription order that was entered for this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing lists. We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly. [redacted]

Review: [redacted] February **, 2014

To Hearst Corporation.

What kind of a racket is this?

I did not REORDER Oprah Magazine and I do not intend to REORDER. Believe me, after this harassment, I intend to give you all kinds of negative publicity!

Oprah Magazine is not interesting to me, as I am 74 yrs. old and looking for magazines featuring make-up and styles for my age group. I never signed one paper to have you Bill Me Later. I had already made up my mind to not subscribe long before you began your CUSTOMER SERVICE TACTICS.

This totally sours me on OPRAH'S publication.

I will keep a copy of this letter and inform the Attorney General of the State of Missouri, if I receive one more statement!

Your Credit and Collection Dept. is mistaken and I can prove any allegation you make in regard to me reordering your publication. I always meet my obligations in regard to bills and resent your inference that I DO NOT.

In fact, I have decided to sent THIS letter to Missouri's Attorney General as notice that you are harassing senior citizens. This is unacceptable and Hearst Corporation is praying on the elderly.

An unhappy customer,

[redacted] cc. Att. Gen. State of Missouri

Revdex.com, State of Missouri

AARP, State of MissouriDesired Settlement: Unspecified

Business

Response:

This Office represents The Hearst Corporation and your letter of February **, 2014 concerning the subscription of [redacted] to O, The Oprah Magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that [redacted] received the subscription renewal invoices because the original order stated that the subscription would be part of the continuous service program and that the subscriber would accordingly be invoiced for the following year’s subscription. We have cancelled the automatic renewal order. [redacted] may disregard any further invoices he may receive and his name and address have been removed from our promotional mailing list. We apologize for the inconvenience.

If you need any further assistance, please feel free to contact me.

Review: July **, 2014, I contacted Good Housekeeping Subscription Services after my Canadian Subscription to Good Housekeeping (based on a renewal invoice from [redacted]) was charged to my credit card in US funds. Here is what I send when contacting them:

"I had understood that the subscription would be $29.97 - and just received an invoice from [redacted] confirming that. However, my visa was charged $33.22, indicating this was the amount in Canadian $ after it had been converted from foreign funds. There was nothing in the correspondence indicating a charge in US funds.

Because I could not find any option to email you about this issue, I have cancelled my subscription - only to receive this message:

"We will issue a refund in the amount of $ 29.97 for your canceled subscription order.

If you cancelled your subscription in error, please contact Customer Service. "

I would like to get the full $33.22 CAD that was paid by my Visa refunded to my Visa and to cancel autorenewal. Thks"

Rather than refund in CAD the full amount, they refunded $29.97 in US funds, resulting in shortchanging me on the transaction. They have never acknowledged or responded to the issue that they led me to believe the amount was in Canadian dollars and then charged me in US dollars.

I was told to talk with the credit card company to resolve it.

There have been at least 4 rounds of emails without them ever addressing the issue of the fact they advertised in Canadian funds and charged in US funds and no indication they intend to resolve this issue.Desired Settlement: Refund the difference in Canadian Dollars between what was charged to my credit card and the lesser amount that was refunded to my credit card.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of August *, 2014 concerning the subscription of [redacted] to Good Housekeeping magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the amount that was refunded back to the credit card was $29.97 US funds which was the same amount that was initially charged in US funds on her credit card. It is probably due to the exchange rate of what was charged and what was refunded which would be different as the Canadian value/to US value changes daily. We have processed a refund check in US funds for the additional $1.69.

If you need further assistance, please feel free to contact me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I also bought a subscription for a friend around the holiday,I was sent a bill for this year and chose not to renew. I received an email saying thank you for your renewal, and again asking for money.

I only want the Oprah Magazine to stop sending the magazine and honor my request in choosing not to re new my subscriptions.

Thank you.Desired Settlement: I want my subscription to be cancelled.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of July **, 2014 concerning the gift subscription of [redacted] to O, The Oprah Magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the automatic renewal gift subscription order that was entered for this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We received a payment in April for [redacted]’s subscription and it will now continue through September 2016. Does she want her personal subscription cancelled?

If you need further assistance, please feel free to contact me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you for cancelling the gift subscription and taking me off of any promotional list. If I am paid until September of 2016 for my personal subscription I will keep that. When the subscription runs out I will not renew so you may cancel at that time.

Sincerely,

Review: I never ordered seventeen magazine. I am a 54 yr old women. After my daughters subscription ran out and she would not renew I have been receiving. I have asked by email 4 X's. And by old fashioned mail 4 X's. To cancel and refund my money. They continue to send and I'm afraid my cc will charged again on a subscription I NEVer ordered. Please help me gt off his list and refund my money. They have ignored every request for the past 8. Months. Thank you. [redacted]

Business

Response:

This Office represents The Hearst Corporation and your e-mail of October **, 2015 concerning the subscription of [redacted] to Seventeen magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the original order subscription that was applied on October 2010 was $15.00 for 24 issues and the start date was April **, 2011. On December *, 2010 we applied a complimentary extension order, 24 additional issues which started November 2013. The automatic renewal order that was entered for this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. There is no refund due as the order was a complimentary extension. We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly.

Review: I am extremely vexed with Hearst online ordering and customer service, being over billed for subscriptions, and inability to communicate with customer service in a timely manner.

I just ordered two gift subscriptions of Car & Driver. The promotion said the subscriptions would cost $5 each but I was billed $15 for each subscription.

I would like the subscriptions cancelled and my $30 refunded immediately.

The Car & Driver gift subscriptions were for:

[redacted]Desired Settlement: A cancellation of gift subscriptions and a refund (via my credit card or a check) for $30 from Hearst.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of November **, 2014 concerning the gift subscriptions of [redacted] to Car & Driver magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the gift subscription orders that were entered for this account have been cancelled. A full refund in the amount of $30.00 was issued bact to [redacted]’s credit card. We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Good Housekeeping is billing me for 2 subscriptions to the same person (my daughter) I paid once on line & again with a certif letter.

Good Housekeeping Order No. [redacted]. I ordered one subscription, they are sending 2 to the same person. I sent them a certified letter with anothr payment (half of what they are billing) and received the signed card back, however, I am still receiving invoices. I paid earlier on line however can't find that receipt. I paid the second time just to get rid of them and keep the subscription gooing. They are billing me $25.94 for 2, I paid the second time #12.97 for 1. This is harassment.Desired Settlement: I want them to acknowledge payment and stop sending invoices. I have an excellent credit rating and all my bills are paid in a timely manner. I have really had it. I also want to be sure the subscription continues for my daughter. Thank you for whatever you can do to resolve this situation.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of October **, 2014 concerning the gift subscription of [redacted] to Good Housekeeping magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that we have combined the two subscriptions for [redacted], her subscription will now expired with the February 2016 issue. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Back in 2015 I ordered and paid for a 1 year subscription Account # [redacted] . I received another offer to purchase the magazine [redacted]. I decided to not except the offer and put on the invoice to cancel. I keep getting over and over again invoices for subscription payment. I have contact them several times, email, letter, and called. But I keep getting invoices.

Now I got a invoice by email that I was set up for Continuous Service Program. I'm kind of confused. If I request that the subscription be cancelled they why am I being sent invoice after invoice and also state that I need to pay my bill NOW !!!. asking for $34.97 on the one I got 3/**/2016Desired Settlement: Cancel the subscription , so invoice is closed and do not send me anymore HGTV magazines.

I want a email sent to me showing that my wishes have been granted and I have a zero balance on account with your company.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of March **, 2016 concerning the subscription of [redacted] to [redacted] magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that the automatic renewal subscription order that was entered for this account has been cancelled. [redacted] may disregard any further invoices that she may receive and her name and address have been removed from our promotional mailing list. We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly. [redacted]

These guys are scammers. I was billed for a magazine (O) that I never ordered. I visited the Oprah website to enter a sweepstakes, and instantly received a bill for her mag. I have now been forced to go through the steps to cancel the mag, but having a hard time stopping the Hearst emails. Shame on Oprah, I had so much respect for her. Even more, shame on Hearst being so rude to the people they have scammed. The rest of the country EARNS business by being honest and working hard, you can keep your brand to New York City, where it belongs.

Review: I never authorized any entity, service or person to sign me up for this magazine subscription. I had absolutely no knowledge of this until I began receiving this magazine in the mail. Immediately upon receiving this unauthorized magazine with my maiden name on it (such information has obviously been dated for quite some time as I have been married for two years) I went online to cancel my subscription and received a prompt that Seventeen received my information/subscription from a third party. Seventeen magazine accepted this information without any sort of verification and should be held responsible for any incorrect/unauthorized charges as a result.

On February **, 2014 I called Seventeen magazine's customer service after hours of scouring the internet for their phone number, which is NOT posted on their website, I spoke to [redacted] at employee extension [redacted] and was told that they received my information and "request for subscription" from a third party named "Subco," with whom I will be filing a separate complaint about selling my information and identity theft for giving my information and financial account information to a third party that I did not authorize. Additionally, I spoke to [redacted] at employee extension [redacted] and was told that I would receive April's issue and there was absolutely no way that they could cancel this subscription as they already send it out 45 days in advance to the post office and I had to refuse service and say "return to sender" in order not to be charged for April's issue.

Seventeen magazine has THOUSANDS of fraudulent subscription services to people that do not authorize these subscriptions and are accepting identity theft to continue by fulfilling these unauthorized services by not verifying any information given to them and MUST be put to a stop.Desired Settlement: Immediate cancellation of this unauthorized subscription service, full refund, and immediate block with my information for any future "referrals" by any third parties on my behalf.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of February **, 2014 concerning the subscription of [redacted] to Seventeen magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that this order was received through an independent sales agency. Accordingly, we have suspended service on this account and have notified the agency of her cancellation request, but her request for a refund must be made to the agency itself. That agency is Subco; telephone #: ###-###-####. Hearst Magazines does not have any bank information with respect to [redacted]. Additionally, we have removed [redacted]’s name and address from our promotional mailing list. We apologize for the inconvenience.

If you need further assistance, please feel free to contact me directly.

Review: I have made several attempts to unsubscribe from receiving emails from Oprah Magazine. each time I have followed the link and followed instructions to my name removed from the mailing list. When Oprah Magazine failed to honor my request, I sent them a personal email to express my frustration, only to receive a reply to follow specific instructions to remove my name which I did. Again its been several months and I am still receiving them. I again responded with a personal request only to receive the same reply as beforeDesired Settlement: remove my email from your contact list

Business

Response:

This Office represents The Hearst Corporation and your e-mail of July **, 2013 concerning e-mails sent to [redacted] from O, The Oprah Magazine, which is published by Hearst Magazines, has

been referred to me for reply. Please be advised that we have remove his e-mail address from our promotional list. We apologize for the inconvenience.

If you need further assistance,please feel free to contact me directly.

[redacted] / [redacted]

Review: I subscribed to Good Housekeeping through a game on my iPad. For the print magazine, subscribers may cancel and receive a refund mid-subscription; however, they are refusing to honor this for the digital magazine (see below for email response from Good Housekeeping). This response states that an email reminder would be sent prior to being charged for the renewal but I didn't receive the reminder email. There is no option to cancel within the magazine app. I'm not clear on why the refund policy differs for the different types of subscriptions as I'm sure they have a method to prevent subscribers who cancel from downloading the digital edition of the magazine.

-- Email response from Good Housekeeping customer service

Unfortunately, we will be unable to process a refund for your digital subscription.

The information regarding our Continuous Service Program was printed on the order form you submitted when placing your order. Below is that verbiage for reference.

Continuous Service Program: I understand that unless I tell you otherwise, I will receive uninterrupted service and access to the iPad edition of these magazines, and my subscriptions will be automatically renewed at the end of each subscription term, at the rates then in effect. I authorize you to fulfill my subscriptions and charge the credit/debit card provided. I won't be bothered with any renewal notices, instead, if I sign up for an annual program I will receive a clearly marked reminder notice via email with the then current rates prior to charging my credit/debit card. I may opt out of the automatic renewal at any time by contacting customer service referenced below, but no cancellation of the current subscription is allowed during an active subscription period.Desired Settlement: Immediate cancellation of the subscription and refund of subscription fee

Business

Response:

This Office represents The Hearst Corporation and your e-mail of December *, 2014 concerning the digital subscription of [redacted] to Good Housekeeping magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that print and digital editions of our magazines are different products and as such have different policies. In terms of cancellation, as stated in the continuous service language on the order form, refunds are not allowed on a one-year term of subscription to digital editions. That is an industry-wide policy, one that most subscribers to credit-card-prepaid digital products are familiar with. For example, [redacted] does not offer refunds on any subscriptions purchased through its [redacted]. Any cancellations entail active service until the end of the term, at which time service stops and no further automatic charges are incurred to the customer’s credit card. This is also the case with digital subscriptions on other platforms sold through other vendors such as [redacted] and [redacted]. Another example is a [redacted] subscription. [redacted] is yet another instance. This customer’s subscription ended on November **, 2014, at which time her credit card was charged $19.99 for the next term which ends on November **, 2015. One month prior to her term ending, we sent an email notification reminding her of the next credit card charge for her renewal. (See enclosed sample e-renewal notification). We sent this notification to [redacted] on October **, 2014 to email address [redacted]. The magazine app offers the option to cancel the auto renewal, or the next charge to her credit card, through the app or via the customer service email or phone. Her digital issues will be available until the end of her subscription term (November **). We have cancelled her continuous service program and she will not be charged for another term after November **, 2015. If you need further assistance, please feel free to contact me directly.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not receive an email notification stating that the subscription was expiring. When I logged in to my account to cancel (after the auto-renewal occurred), there was no option to cancel my subscription. Had I received the email notification, I would have contacted their customer support department for assistance in cancelling the subscription prior to the auto-renewal date.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are in receipt of [redacted]’ response. As we previously stated, prior to the subscription expiration, Hearst Magazine emails a notice to all customers. However, under this circumstance, we have processed a full refund in the amount of $19.99. Please allow two to three weeks to receive the refund. [redacted]

Review: Cosmo charged my husband's account $19.99. They sent letters asking me to renew. I obviously did not want to renew. I did not have autopay set up. They charged his card without our permission. I tried to find a contact number for them but they do not have one. I did not know what else to do about the issue besides contact Revdex.com.Desired Settlement: I want my money back. I did not want to renew with them and they took it upon themselves to renew without my consent.

Business

Response:

This Office represents The Hearst

Corporation and your e-mail of December **, 2014 concerning the subscription of [redacted] to Cosmopolitan magazine, which is published by Hearst

Magazines, has been referred to me for reply. Please be advised that the

automatic renewal order that was entered for this has been cancelled and her

name and address have been removed from our promotional mailing list.

A full refund in the amount of $19.97 has been processed. We

apologize for the inconvenience.

If you need further assistance,

please feel free to contact me directly.

Review: I was trying to order the magazine "Country Living" on their website using my debit card. When I hit submit I got this message....

................Error with payment processing: We're sorry, there was an error that prevented us from processing your transaction at this time. Please try again...............

So I tried again and got the same error message. I thought maybe it was not going thru because I was using a debit visa card and not a credit card. I then tried using my credit card "Discover". I still got the same message. So I just figured I could not order this magazine online because it would not let me. Well, I checked my bank account this morning and there are TWO CHARGES of 12.72 on my checking account and a THIRD CHARGE of 12.72 on my Discover card.

Thru much effort to find a phone number for them which is not on their website and I had to get it from my bank, I called Hearst Magazine. The operator said they could not see it for 24 to 48 hours and that they could not help me and to call back in 24 to 48 hours.

My problem is the fact that I am out $12.72 three times, for a total of 38.16. That is money I could use today when I go shopping. I am wondering if this company uses this type of practice to get all the money they can, draw interest on that money, and then refund the customer. I do want a refund. I have not heard from them yet.

Also this morning I went to their website and it did not show that I was subscribed to the magazine House Beautiful. After refreshing the page a few times all of a sudden it showed that I was subscribed to House Beautiful. After talking to the company, who told me it was not there, I looked again and it had disappeared. I was trying to pay for Country Living not House Beautiful.Desired Settlement: I would like my money refunded for 12.72 on the two charges with my bank, Heritage Bank, and they can keep the other 12.72 that they charged my Discover card for the Country Living magazine.

I would like an apology for having to be out this money today. I would also like this looked into so that they cannot continue to charge people over and over again.

I would also like to know how I can subscribe to the magazine House Beautiful? I would like that magazine also but do not want any more problems.

Business

Response:

This Office represents The Hearst Corporation and your e-mail of August **, 2014 concerning the subscription of [redacted] to Country Living magazine, which is published by Hearst Magazines, has been referred to me for reply. Please be advised that our records show we received via the US Postal Service a one year order for $8.48 on August **, 2014 (see attached order card). We do show that an order was attempted, but it was rejected for $12.00 via our website on September *, 2014. We also show that she had called us on September *, 2014, and she was going to fax us her credit card statement with the charges on it. In regards to House Beautiful, we show that [redacted] had telephoned us on August **, 2014, and entered a one year order for $15.90. Both orders were paid on September *, 2014.

The policy of Hearst Magazine is to provide refunds when presented with proof of payment. Please have [redacted] forward a copy of the statement where the charges were made.

If you need further assistance, please feel free to contact me directly.