Hearing & Balance Lab PC, The

This complaint is prematureThis issue came about yesterday after 4pm The patient supplied me with the email correspondence that he had received from DrM***
I responded to his email that I would honor the waiver of our $per instrument refund requirement
The patient will return to
the office on Monday to receive the $
He related as noted in the email correspondence below that he would be satisfiedI have posted the email exchange if requested but the body is included below
My email to the patient yesterday at 5:52pm
I had a chance to review the email thread and see that DrM*** did indeed state that we would waive the dispensing fee of $250.00. The dispensing fee is actually $200.I will certainly stand by the waiving of $fee.However, I can't waive the earmold fee that you agreed to in the contract that I will send in the mail to you along with the earmolds
Ptemail response back at 6:39pm
I can stop by Monday, wouldn’t it be easier just to write a check for the 200? Just asking, as I ‘m not familiar with all your accounting/billing, etc
Thank you for taking care of this: I will see you Monday for $
***
If you would like to come back by the office on Monday, I will rewrite you a check for $2460.I will have it up at the front desk for you to pick up for exchange of the check that I gave you today.t you would agree that in all of the We can have the earmolds and a copy of the contract that you signed for your review.I hope that you would agree that services that were provided to you in your care in the office were the very professional.We are interested in patient care and strive for the best outcomes for our patients.You can see that our folks worked hard to get your patient benefit and went to bat for you with your insurance carrier.Please let me know if you will be coming by on Monday to exchange checks

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
 As it was after five when I originally emailed Dr. Mel L[redacted] I did not think that I would receive a response therefore after emailing him I filed the complaint. I tried several times to message the Revdex.com to have them hold off on taking any action but they had already done so.
had I known that a favorable solution would have been suggested by Dr. M[redacted] him that evening I would not have filed this complaint to begin with