Healthy Environments Usa, Inc.

Dear Ms. [redacted], Monday, June 22, 2015Complaint ID: [redacted]We appreciate you taking the time to share your experience. We apologize for the issues you had withyour reservation. I have taken a look at your reservation that was originally booked when we wereBaymont Inn & Suites, and I see...

our staff honored the rate you booked at $134.00 per night. I am sorry ifthere were miscommunications regarding this. However, we did give you the option to cancel yourreservation completely upon arrival with no penalties or charges when you arrived to check in.We are all working to help this transition go as smoothly as possible. Unfortunately we have had severalbumps along the road. We apologize again for the inconvenience and hope you give us another try thenext time you are around. In addition we have also sent you a personal apology letter outlining yourdisappointments.Sincerely,[redacted]OwnerQuality Inn & Suites3170 Vista WayOceanside, Ca 92056Phone: 760.[redacted]Fax: 760.[redacted]