Healthdrive Medical and Dental

I have spoken to Mr*** and his wife regarding the care for Mr***The services were provided to Mr*** upon a written request signed by Mr*** himselfAt the time, we were not aware that his daughter was the responsible partyNow that the daughter has informed us of the
confusion over who should have signed the document, we have removed the charges from the account and no balance is dueI have conveyed this information to Mr*** and his wife and addressed other concerns they raisedThey have my phone number and can call me at any time if they have more questions.Sincerely,*** ***VP Regulatory AffairsHealthDrive

I spoke to Ms. [redacted] this morning to discuss her complaint. We reviewed the circumstances that led to the misunderstanding on what would be covered by insurance. In a gesture of good will, I advised Ms. [redacted] that we would remove the charge from the account and no balance is due. Ms. [redacted] seemed...

satisfied with the outcome. If she has any questions, she can contact me directly and I will be sure to address any concerns.Sincerely,[redacted]VP Regulatory Affairs