Health SOS

We take caring for our patients and all financial matters very seriouslyWhen we verified this patient's insurance information, we were provided with incorrect information in regards to the amount of the patient's copayWhen we received payment from the patient's insurance company, we saw the error and corrected the patient's accountHowever, due to two missing checks that we never cashed, there was not a credit but rather a balance on the patient's accountOnce the lost checks were taken care of - the patient was refunded in full and we note that the patient has cashed this paymentWe regret that this error occurred and worked as swiftly as possible to resolve

We take caring for our patients and all financial matters very seriously. When we verified this patient's insurance information, we were provided with incorrect information in regards to the amount of the patient's copay. When we received payment from the patient's insurance company, we saw the...

error and corrected the patient's account. However, due to two missing checks that we never cashed, there was not a credit but rather a balance on the patient's account. Once the lost checks were taken care of - the patient was refunded in full and we note that the patient has cashed this payment. We regret that this error occurred and worked as swiftly as possible to resolve.