Healey Chevrolet

I have spoken to [redacted] a few times personally since her complaint case with the BBC was openedI had not spoken to her prior to her opening the complaint caseIn our conversations we have resolved her issuesWe are currently making repairs to her vehicle and we offered her the next three routine maintenance services (lof, tire rotation and multipoint inspection) at no cost to herWe asked her to allow us a chance to redeem ourselves by giving us three more chances to meet and exceed her expectations

I have spoken to [redacted] a few times personally since her complaint case with the BBC was opened. I had not spoken to her prior to her opening the complaint case. In our conversations we have resolved her issues. We are currently making repairs to her vehicle and we offered her the next three routine...

maintenance services (lof, tire rotation and multipoint inspection) at no cost to her. We asked her to allow us a chance to redeem ourselves by giving us three more chances to meet and exceed her expectations.

Review: I purchased a truck from healey chevrolet on 11/**/2014. The provided me with a 30 day in temporary plate. During that period I inquired as to when I would be given my ct plates, I was always told they are working on it. I can no longer drive the truck because my 30 temporary has expired and the dealership continues to stat they are working on it.Desired Settlement: My Ct Plates

Review: I purchased a car from this dealership less than a year ago. I had to bring it in for repairs two months after I purchased it. The coolant was leaking and when the [redacted] called me to tell me about my car, he accused me of getting into a car accident and trying to duct tape my bumper and that is why the coolant was leaking. I informed the [redacted] that he was mistaken and that it wasnt my car and to please check, He returned my call two hours later and said that he made a mistake and it wasnt my car but he was the [redacted] and didnt have time to double check the other workers. The car was then fixed and now two months later, I have to return the car again for a coolant problem. The [redacted] calls me to tell me the repair is not covered under my extended warranty nor the parts warranty from the last service. He told me I would have the car in two days. I didnt get the car back for a week later! The wrong part was ordered and then the part that was ordered was deffective. I wasnt offered a loaner car and was out a car for a week! When I picked up the car, there was no coolant in the care at all and then the cooling fan was never plugged back in so the car could have potentially overheated. A day later I went to get change out of my change cup in the car and it had been picked through and all pennies were left in the cup. I just wanted to make someone aware of this situation and that this business wasa allowing this type of thing to go on.Desired Settlement: I would like the 576 dollars back that I paid for this repair. I think that this is more than fair for the anquish I had to put up with this past week including the money stolen from my car.

Business

Response:

I have spoken to [redacted] a few times personally since her complaint case with the BBC was opened. I had not spoken to her prior to her opening the complaint case. In our conversations we have resolved her issues. We are currently making repairs to her vehicle and we offered her the next three routine maintenance services (lof, tire rotation and multipoint inspection) at no cost to her. We asked her to allow us a chance to redeem ourselves by giving us three more chances to meet and exceed her expectations.