Headwaters Bamboo Rod Company

I purchased 2 reels from Headwaters Bamboo. I never received anything from Headwaters Bamboo in regards to shipping confirmation or anything else for that matter... No response, no delivery, I had to start a Paypal payment refund because they are scammers...

Review: Placed an order for a bamboo fly rod on 12-18-10 in response to an email offer from [redacted], total cost $414.99 which was charged on my Master Card and paid through PayPal. Later mailed him a check for $35 for a rod tube, which he cashed. I did not receive my rod as promised with several promised delivery dates in December, January, February and March. On 4-25-11, I sent an email cancelling my order, requesting a refund, since my order had not been filled. He responded by email on 4-30-11 as follows: I am sorry for these delays. We will get your refund to you next week". It has now been over three weeks. He will not return my phone calls or emails, nor has he sent my refund. He has had my funds of $449.99 since 12-18-10 and has not sent the product ordered or my refund.Desired Settlement: I am demanding an immediate refund of my $449.99.

Business

Response:

The order for [redacted] was shipped via [redacted] tracking number [redacted]. We have an excellent local craftsman who hand builds this top-of-the-line model and because of numerous orders he was back-logged.

Review: they took my product under warrenty, but never returned it. He doesn't answer his phone, return e-mail. I cant get hold of him to get an answer.Desired Settlement: repair or replace prod. or money returned

Business

Response:

The repair work for Mr. [redacted] was completed and shipped on July 1, 2011, via USPS tracking number [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Returned my flyrod for repair in May. On Aug 13th the owner emailed me that it would be shipped back within a week. To date I have not received it. I have emailed, called and written a letter and owner has refused to respond.Desired Settlement: repair and return my rod

Business

Response:

The repair work for [redacted] was completed and shipped on [redacted], via [redacted] tracking number [redacted].

Review: sent rod in for repair on may28,2013 and have not had any response since david said he would contact me. rod was insured and was delivered 5/30/13. would like rod repaired,replaced,or refund.Desired Settlement: repaired,replaced ,or refund

Business

Response:

The repair work for [redacted]r was completed and shipped on [redacted], via [redacted] tracking number [redacted].

Review: Partial Shipment on order. Ordered a bamboo rod and case. The case has never been delivered or refundedDesired Settlement: DesiredSettlementID: Refund

Refund $60.00 for charges for C70 case brown Al 7 ft.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,