Headquarter Nissan of Columbus

Our Controller contacted Mr [redacted] today and is actively taking care of his concerns and is getting his warranty canceled for him

There has been no change to our business practice, however, there may occur instances when uncontrollable, unforeseen factors (employees calling out sick, being short staffed, large influx of customer traffic at peak times) cause a minor disruption to those practices My initial response addresses her additional comments (please see highlighted area below): “As for the battery, we perform Multi-point Inspections (MPI) on all vehicles and strive to personally review the MPI with each customer prior to their departure When Mrs [redacted] came in the week prior to pick up her car after its oil change, her Service Advisor along with all other Service Advisors were currently assisting other customers and unable to review the MPI form with her at the moment Due to unpredictable business demands and traffic volume, we staple each MPI form to the customer’s receipt for instances when a Service Advisor is with another customer and unable to verbally review the MPI with the customer picking up their vehicle This allows the customer to personally review the form on their own (As is what occurred in Mrs [redacted] ’s case on this day.) We attached the MPI form to Mrs [redacted] ’s receipt so she would have our findings for her records and be able to review the MPI for herself The MPI form clearly indicated the battery was in red (requires immediate attention) as Mrs [redacted] stated she saw written on her form once she returned home.” Thank you, ***

Service is horrendousWait times are all day for oil changesWent to get warranty work done to my Nissan maxima and they continued to argue with me and telling me I lied and I never came to get it looked atAfter mins of arguing the service agent apparently finally remembered that I did come to get my car checked out for warranty workIt's been month's now since the warranty work was doneNow I have to go and get it fixed again cause they did not orginally fix the problem

Service Director ( [redacted] ) has been in contact with customer to address her concerns Mrs [redacted] is aware we are actively investigating each aspect of her complaint and is satisfied with our actions She has been advised we will contact her back today to work toward resolution regarding the compressor (ERW)

Salesperson ( [redacted] ) called customer to advise them on what steps to take to cancel warranty He left a vm for customer to call him back [redacted] gave info to [redacted] (finance) to process the cancellation request (ERW)

We apologize for any confusion and are investigating the matter further; however, it is not our business practice to offer compensation to anyone who co-signs for a loan Further, the customer did not purchase, so there ended up being no need for a co-signer

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On February 12, 2015, I requested a call back from the service advisor. I never received a phone call back. When I picked my car up, there was no one available to go over the inspection with me! This is not acceptable. I should not have to flag down an employee to have them do their job. Secondly, on this visit, after paying for the service peformed, I had to walk the lot to find my car. I was not walked out to my car as I usually am, nor was I informed about the service performed. In the past, when I have had service performed, I have been greeted by the service advisor, the service advisor reviews the work performed with me, and advises of any service or items that need attention. For example, on July 29, 2014, Nissan suggested I change my left wiper blade. This was indicated on the sheet. At this time, I declined for Nissan to replace the left wiper blade. I was then walked to the cashier by the service advisor, paid for the service performed. The cashier gave my key to the service advisor. The service advisor walked me to my car, took the service number off my car, handed me my key and thanked me for my business. This has been the practices of this dealership since I purchased my car in April 2013. If these business practices have changed, there needs to be written documention of this hanging in the business in clear sight and at a legible font type. On February 20, 2015 the only tires in stock for my car was a [redacted] Brand that the service manager said he would not sell me cause it's a crap tire and he wouldn't even put it on his own car. He said it was the most expensive tire they had in stock and it was thr lowest quality. I appreciated the honesty of this disclosure. I agreed to let the service advisor order tires for me to have installed on Tuesday. I told the service advisor I would call Monday to make sure the tires were here before I come and wait again for no new tires. The service advisor said "ok" and asked what time I wanted to come in on Tuesday. I replied about 830. The service advisor said it wouldn't matter what time I came in cause he would push me to the front of the line. He asked the workers to bring my car out front so I could leave. I waited 20-30 minutes for the tires and wheels to be placed back on my car. After this time, my car Stull was not pulled put front for me to leave. At 430 on Monday, February 23, 2015, I contacted the service department to ensure the tires were in fact in stock. I was told I would receive a call back from the service advisor. I never received a phone call until noon the following day confirming the tires were in stock. [redacted] did contact me at approximately 9:14 am on Thursday, February 26 to request a meeting since she heard about my complaint with the BBB. I advised *** I am willing to meet with her to further discuss this complaint. We have a meeting set for Wednesday, March 4, 2015 at 8 am. The business did not offer a remedy or recourse to making this situation right in their response to you. Thus, I am rejecting their offer of nothing. Please aggressively continue investigating this compliant. Regards, Kristy Bolton

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.the business has not suggested a remedy*** who responded to the complaint last keeps providing excuses for their lack of service *** stated employees call out sick as the reason my experience was poor This is not a solution to the problem at handPlease continue to investigate this complaint to reach a desired outcome not continued excuses for lack of customer value and integrity
Regards,*** ***

*** *** (Service Director) and *** *** (Loyalty Manager) have both left voice messages for Mrs***s today at her number ending ***. We have cut the check for Mrs***s, however, based on the disputed amount listed in her response today, we would like to make sure we
are both tracking the same amount. We are awaiting her return phone call to us before dropping the check in the mail. Hopefully, we will hear from her today

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be barely satisfactory to me My understanding is that they are willing to reimburse the cost of the compressor but not the cost of labor which I feel should be included in the refundIt has been difficulty dealing with a company that is disingenuousI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
That car still has the brand new smell in it don't worry I won't deal with dealership anymore that why they have eBay the dealership does not value their agreements that is all do not condemn someone for something you have no prior knowledge about and making assumptions about but the whole world knows that carsalesman and lawyers are crooks what do I have to prove here ???
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Per GM and GSM, Management is aware of the customer's concerns and has addressed them. The customer traded in his Lexus then decided he wanted to return it. We offer a hour vehicle exchange policy but unfortunately we do not accept outright returns. Also, the vehicle
he purchased now smelled of marijuana and that would have potentially prohibited us from even being able to honor the exchange policy based on the condition the vehicle was in

Mr*** purchased a Infiniti G37 on November 1st and was approved by the lenderHis payments were for months. Mr*** agreed to bring back proof residence that the lender required since his drivers license had a different address. On November 14th Mr***
came back and resigned paper to lower his payments by deleting the warranty current payments are He understood the that the lender required proof of residenceWe are willing to work with Mr*** to resolve this problemWe do have an exchange policy for another vehicle

There has been no change to our normal business practice, however, there may occur instances when uncontrollable, unforeseen factors (employees calling out sick, being short staffed, large influx of customer traffic at peak times) cause a minor disruption to those normal practices.  My initial response addresses her additional comments (please see highlighted area below):
 
“As for the battery, we perform Multi-point Inspections (MPI) on all vehicles and strive to personally review the MPI with each customer prior to their departure.  When Mrs. [redacted] came in the week prior to pick up her car after its oil change, her Service Advisor along with all other Service Advisors were currently assisting other customers and unable to review the MPI form with her at the moment.  Due to unpredictable business demands and traffic volume, we staple each MPI form to the customer’s receipt for instances when a Service Advisor is with another customer and unable to verbally review the MPI with the customer picking up their vehicle.  This allows the customer to personally review the form on their own.  (As is what occurred in Mrs. [redacted]’s case on this day.)  We attached the MPI form to Mrs. [redacted]’s receipt so she would have our findings for her records and be able to review the MPI for herself.  The MPI form clearly indicated the battery was in red (requires immediate attention) as Mrs. [redacted] stated she saw written on her form once she returned home.”
 
 
Thank you,
[redacted]

Salesperson ([redacted]) called customer to advise them on what steps to take to cancel warranty.  He left a vm for customer to call him back.  [redacted] gave info to [redacted] (finance) to process the cancellation request.  (ERW)

The owner/General Manager ([redacted]) has spoken with Mr. [redacted] this week and personally addressed the customer's concerns.  Further, the salesperson ([redacted]) was counseled by Mr. [redacted] and the General Sales Manager ([redacted]) regarding his (Mr. [redacted]) inappropriate conduct...

with a customer.  The meeting was satisfactorily conducted and documented according to the Employee Handbook policy regarding employee counseling/corrective actions.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I called Mr. [redacted] this morning to address his concerns.  His father answered the phone and advised that [redacted] was not at home but that he would take a message for him.  I let the elder Mr. [redacted] know that we had received his son's concern and that we apologize for his...

frustration and would like to swap out the card for him.  (His father was aware of his complaint.)  I left him with my cell number for [redacted] to call me when he returns home so I can ensure I am available when he arrives to swap the card out.  We have already checked the balance on the card we are swapping out and it is good to go.  (On a side note:  When [redacted] calls me back, I will apologize for his frustration and assure him this was not done on purpose and that we do not activate the Wal-Mart gift cards on our end.  We placed a bulk order for gift cards with a local Wal-Mart and, due to the large volume of activations completed at one time, the Wal-Mart cashier must have accidentally missed activating his card.)

I have an older Nissan Maxima(2000). I was soon to upgrade to the 2015 Nissan Maxima which I was super excited about. But, recently my baby(2000) became dormant and would not start. I Had my car towed to A mechanic shop and they told me it had to do with my security system, and that only Nissan had the tools to fix it. Makes sense. So I gladly had my car towed to Nissan. This happens Wednesday on 08/12/2015. I was nervous because I had to work Friday, and they were saying that they probably weren't going to get to it until then. But that was fine it's NISSAN.
Well, thank the Lord I was called the next day, Thursday and told that my issue was fixed and They programmed my key to allow me to drive, and that I could come by and get my car!
Got my car, drove home Happy camper. Next day, tried to start up car car wouldn't start. I looked at my key and I realized the chip that was to be programmed was not present. Looked outside my car door. There it was! It fell out! Called Nissan they told me I had to get my key reprogrammed and that I would have to pay. Pay!? But it hasn't even been 24 hours, and this shows that the programming wasn't told properly. The front desk customer service rep puts me on the phone with the mechanic ([redacted]) who supposedly resolved my issue, and she tells me that my key was old and that I should of gotten a new one because that's what everyone does. My key is old? That's what everyone does? Why wasn't that recommended to me before I happily left the dealer? Why wasn't I told my key was so old before they programmed it so that I could request for s new key to be made? And why would you reprogram a key that is defective and 'old' if that's the case? She concludes to tell me that I am going to have to pay and that it cost money to reprogram even if I have the chip that fell out. This was a faulty job. Nissan did not take care of me properly and no one has money to dish out for a job done incorrectly. Nissan on Whittlesey Boulevard in Columbus, Ga did a poor job and is trying to con people out of their money. That is terrible! I am so upset that I am seriously considering switching dealers. Will not recommend Nissan Headquarters to friends.