Headlines Salon

11/28/ HEADLINES SALON [redacted] ***, WA 98105-[redacted] www.headlinessalon.com Ms [redacted] Revdex.comPO Box 1000DuPont, WA Dear Ms [redacted] : I'm writing in response to your letter about your complaint ID [redacted] .I'd like to begin by explaining that Headlines Salon has been in business in the University Village in Seattle since 1978.During that time we have successfully performed over 500,hair servicesOur success record is remarkably strongfor the salon industryThe stylist who performed the services for your complainant [redacted] is an exceptionallytalented hair stylist and colorist, with years of experienceThe complaint raised by complainant [redacted] is thefirst customer ever to raise such a complaint with the Revdex.com concerning the colorist's services To comply with your requirement to not provide personally identifiable information in this response, I'll refer tocomplainant [redacted] as Customer and I'll refer to the colorist performing the services in this incident as Colorist.Please note that the Colorist is also the Salon ManagerI will also refer to our Education Director as EducationDirector The appointment began with a minute consultationThe consultation took this long because the Customer hadpermanent color already on her hair and had approximately Yinch of natural color grow out from the scalpTheCustomer showed the Colorist several pictures of what she wanted the finished color to look like and what she did notwant it to look likeThis was complicated because the same person was featured in both the "want" and the "don'twant" groupsDuring the consultation, the price and expectations of what was possible with the Customer's hair colorwere discussed with and clearly explained to the Customer The service was then completedAs the Customer was leaving the salon, she said that she "loved it", she purchasedsome hair products, and booked a future appointmentThen on Sunday, the Customer called the salon, demandingthat a manager call her backThe Education Director, who was at the salon at that time, called the Customer back thatdayThe Customer was rude and abusive to both the Education Director and to the receptionists who talked with heron the telephoneThe Education Director explained that he did not have the authority to approve refunds on correctivecolor services and that the Customer would need to talk to the Colorist on Monday A few days later, the Customer returned to the salon, making the same demands to get her money backTheColorist Manager was in the salon at that time, and approved a return of the products the Customer purchased andauthorized a refund for the returned productsThe Customer continued to demand a refund for the service, andbecame more agitated and abusiveThis was occurring in the presence of other customers purchasing products andcustomers having servicesAs the situation continued to escalate, my Colorist Manager decided to ask the Customerto leave the salon I do not believe it is possible to have a civil and reasoned discussion with the Customer, and prefer to stand on ourdecades long track record of success in this industry, and to protect my staff from further harassment Warm regards,Michael SB [redacted] , PresidentHeadlines Salon