Headlight Experts Reviews (60)
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Headlight Experts Rating
Address: 16500 Aston St #A, Irvine, California, United States, 62606
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With the headlights on, the driver's side side marker will not blink. Passenger side - no problem everything works as it should. I have had numerous emails back and forth over 2 days trying to get this figured out. I even send a video showing the problem. All I get as a response in return is I need to order these "resistors". I send an email asking should I order one, or two. Which "filament" do I order?. Why does one side work properly and the other doesn't. ABSOLUTELY NO RETURN RESPONSE. Apparently I am supposed to follow them blindly down this path - do as I say and do not ask questions. So I called "customer support". If THAT is customer support! The person I spoke to was RUDE! DEGRADING! TALK TO ME LIKE I WAS SOME STUPID WOMAN! Sorry dude, I probably know more than you ever will. I finally ask him WHY was he being so rude! He made some excuse about being a 3rd party answering service. WHAT EVER! Anyway even that i[censored] couldn't answer (or wouldn't answer) my questions.
So, $300 dollars later, I have lights that something is wrong, they are out of the return period, they want me to spend MORE money for something that "should" fix it and at this point and I am trying another company that I have dealt with that KNOWS what "customer service" is. So my LED conversion is costing me over $600. They will be getting their lights back, not in one piece so they cannot resell them though.
Literally the same thing happened to me. I ordered a 55w dual hi/low xenon kit, along with a power relay harness and additional bulb. It arrived a week later. Opened the packaging and found I received the 35w setup. No power relay harness, no additional bulb. The bulbs are also falsely advertised as being dual hi/low xenons, but they aren't. There's a 2nd bulb on it that is halogen that turns on for the high or low beams (never tried it out to see). Contacted them, and they told me to send them a picture of the ballasts. Sent them pictures of the ballasts and the bulbs and everything I received. They replied "So they sent you the upgraded ballasts by mistake. You ordered 55W standard (+$15) and you received the 35W Canbus (+$30)." My vehicle doesn't need canbus lights, so it was a downgrade, not an upgrade. 55 watt bulbs are more powerful than 35 watt bulbs. If I needed canbus, I would have order the 55w canbus ones! Then they continued to belittle me trying to still tell me that it's an upgrade. Sorry, but it's not. A 55w bulb setup and a 35w canbus setup would work regardless in my vehicle, and the 55w would be brighter. So no, it's not an upgrade. After about 10 back and forth emails, they provided me with return information. I stated how horrible the customer service was several times and they said "HORRIBLE customer service? I doubt you will ever run across a company again that respond as quickly as we do and is this willing to help you out." They may have returned my emails quickly, but they didn't try to help me out 1 bit. I reminded them in just about every email that they still didn't send me the power relay harness or the extra bulb I ordered, and the fact that they aren't dual xenon bulbs like they advertised, but that was completely ignored by their customer service. They offer a lifetime warranty, but I doubt they'd ever stand behind their products!
I know not many people will read this, but don't make the same mistake all of us have done. Find a different company and save the headache.
On lit streets, it was hard to tell if my lights were on. So I ordered LED headlights from the Headlight Experts... then I read the reviews... then I worried that maybe I threw my money down the toilet. I watched a video on how to replace the headlights on a late-model Crosstrek before attempting the replacement. It was straight forward. I replaced one side at first... so that I could see the difference and examine the beam's direction and spread. The LED side looked brighter and whiter... so I installed the second set of lamps. There is an amazing improvement. I can see again!
So I returned the kit for a refund. So not only did they charge a 20% re-stocking fee but also had the audacity to charge back their "free" shipping fee.
People, stay away from these goofs
In order to upload this review I had to give a star so the one star is not so much
replacements from a different company, already received, and installed them. I figured the sent them anyway to charge me a 20% restocking fee if I was to send them back. When I did finally receive them they were sent 3rd day, not 2nd (dude stated all shipments were 2nd day). I also only received the kit with the normal wiring harness, no extra wiring for dash warning lights. Lame a
You need both headlights and balesters, WoW! What a difference, night becomes day. Thanks again Headlight experts!
have a problem getting customer service but no problem getting a hold of sales.then they need receipt hundreds of receipts per day go through this shop cant go by name, then take failed light off and send it off for them to inspect should not take more than a couple weeks then customer can drive around with lights. I would not buy anything else from a company with sub standard policies like this Beware you might be stuck with a bunch junk
After doing some extensive research for some HID lights, I stumbled across Headlight Experts. I usually don't base my online purchases off customer reviews/testimonials, but I couldn't believe all of the positive comments. So I decided to order a 9007 HID set. First, two hours after placing the order I had received a shipping confirmation. This was at 1:00 o'clock in the morning. Second, within two days I received the order. I immediately open the box to inspect the contents. I had noticed that there was a minor hiccup with the order. I contacted Headlight Experts via email. Within an hour, the issue was resolved. Talk about customer service. Third, the kit was way better than I expected. Especially for the price and ease of installation. It's safe to say that Headlight Experts have earned my future purchases. If I had ten thumbs, they would get ten thumbs up.
Yeah, after just dealing with them about receiving the wrong item, I can tell you this is a fake review! Their customer service is a joke. Everyone who's had to deal with them can verify that!
Tried LED lights from a couple of other places and they would not work. Ordered some from these guys and not only did they work they were so easy to install. Sent a couple of questions to there support team and received answers very quickly.