Head Kandy

On February 7, the owner of Head Kandy did a live video on Facebook announcing new products, with one being the "Brass Kisser". She advertised in her live video that if you purchased the just the shampoo or just the conditioner it would be $18 a piece, but if you purchase both they would be $15 a piece. I went and purchased both as soon as the live was over, and the route shipping insurance (Because in her videos she always says to purchase so if there are any problems) but I noticed when I received my receipt I was charged full price. I went straight to their webpage and sent a message, and no response. On Saturday the 15th, I received my package, and the conditioner had leaked and the pump was non-functioning, so I facebook messaged them about the whole situation and was asked to call or email on non-weekends or holidays. Therefore yesterday I emailed and received a request for a picture of conditioner bottle from customer service agent Jenna Van ***, and I complied. Today I was told that all they could do is offer 10% refund. I explained what about the over charge, the pump not working, and the insurance I purchased. Ms Van *** respond by just apologizing that I was upset, but that I wasn't overcharged because I didn't purchase the set, which I did, and the insurance I purchased doesn't cover these issues. So now I am sitting with a busted $18 bottle of conditioner which is not usable, useless insurance, and they have my money... basically told me sorry about my luck. I informed them I would be contacting the Revdex.com in regards to their poor customer service, because this is absolutely not how you conduct business. I will noted, this is not the first time I have purchased from them, and I pray nothing goes wrong with my expensive equipment, because I am sure they will find a way not to honor their warranty if they do this over a small item like conditioner. BUYERS need to beware of this crooked company.

I love this company. Their products are amazing and the fact that the owner does demos herself means a lot. Honestly how often do we see the face behind a company hardly ever .. This company you do see them a lot

Awesome products!! Awesome customer service and are always willing to help !! Love Head Kandy. The owner is very involved in the company and you see her online using her products and talking about them. I love all my Head Kandy products.

Purchased the sidekick styling brush on 3/30/2019, it is smoking when I turn it on now.
Unsafe product I purchased on 3/30/2019 it has started smoking when you turn it on, I paid way to much money for this to malfunction after less than 8 months with shipping it cost 73.99.

Purchased a 2.0 and it didnt even last 8 months. The teeth started breaking off, was told that was due to build up...ok. The plug came apart and I couldn't plug it in anymore due to being affraid of getting electrocuted or starting an electrical fire. Guess that's due to build up also. Customer service is terrible. Rcv a shipment of shampoo, the bottle was busted and shampoo spilled in the box. Customer svc told me they're not responsible once it leaves the warehouse..really?? This was before they now give you the option to purchase shipping insurance. Will not be buying anything else from them. They do not stand by their products. Customer svc is the worse!!!

I LOVE Head Kandy! Best company I have ever ordered from! I recommend them to everybody! I'm always getting compliments on my hair! Customer service is phenomenal.

Purchased a dryer three days ago, today I receive a notice that the exact item I bought was 50% off, so I contacted customer service to ask for a refund of the difference and they refused. I will not only not be purchasing from this company again, but will be letting everyone know through my Facebook page of over 30k followers about their customer service practices. Today they lost 14+ sales due to me sharing this experience with friends and co-workers.

Fantastic company! I love their products! I had to speak to Customer Service and spoke to Erika. She was great!! Thank you!!! I'll definitely shop at Head Kandy again!!! 👍👍😃😃

Just received today used for the first time and the pair is coming off where your hair runs through the brush!! Like it got to hot! No one is available for customer service, every time I call no one answers or calls back! This is a mother's day gift and I need this resolved ASAP. I'm calling with in business hours, so why in the world is going on?!?! I need my money back or a replacement that isn't defective. This is putting a bag taste in my mouth for this company!! I thought I was going to love this... guess not. Good Customer service is vital to a company

This company went above and beyond helping me with a lost package. I placed my order and the very same day received a notice that my order was being shipped (that in itself was MAJOR lol). After about 6 days I was a little confused on why my package had not arrived as I had chosen to have it expedited for an extra cost.

I called customer service and left a voicemail and was contacted within 24 hours. At first I thought this was a little crazy but after learning there are only 2 customer service agents (being a very small family owned business) I was quick to forgive! They immediately checked my shipping status and they could see that it was still in another city and had been for 3 days.

They then contacted UPS and created a dispute and took care of it for me. They then refunded my expedited shipping cost and had a new package sent out to me the same day.

I cannot than them enough for everything they do / give! Please don't take the little bit of negative you see and make a snap judgement. They are FANTASTIC!

Head Kandy....
You created a shipping label 5 days ago. Package has not moved. I've sent unanswered emails, phone calls("no customer service reps are available at this time", chats that say I'm the next in the que but I cant stay on more than 30 min waiting no one comes on. I'm of the belief that I have been ripped off. I've spoken with Ups about this created label attached to my account but the assure me they never received any package. 24-48 hours you stated on your site. before I can track. It's been 5 business days. You STILL have the package, my money . And absolutely NO ONE is contacting me! My account status says FULLFILLED. How is that possible?? YOU STILL HAVE THE PACKAGE!

I ordered on a Monday you took the money that day. Its Saturday and still just the shipping label has been made.
It's been business days. Not weekends. Just. Please. Contact. Me! So I may get my money back! I dont just hand over 120$ I thought I was in a business relationship. I did my part. You have the money. But you do not respond. Anyone reading this would do better not trusting your company. Not entering this business relationship...

I bought this product in June 2018. It had shut off a few times but I thought that because it's new, my finger may have clicked shut off without realizing. It's a curling iron. Anyway, I don't use the product often but it happened every time I used it. I noticed it more frequently and then noticed once when I wasn't even using product that it shut off. I contacted them on 2/18/19 and they told me I would have to pay 45$ per their policy. On their website they cover up to 1 year but in another area says they cover up to 6 months and then charge a 35$ fee. I can not use this product as I'm worried it will start a fire. On their *** I saw another girl had an issue with a different product and even with it being a year, they sent her a new one no questions asked. I don't understand why my situation is different.

I received a BFF hairdryer for Christmas. This cost $149.00 and my husband purchased in September b/c it was on sale but I starting using day after Christmas. I tried several times to get in contact with customer service as my hair was so frizzy and dry after using, even on the lower heat setting as the high was way too hot. They finally responded but I was informed that it only has a 10 day return period for money back. Who knows if they like a hairdryer in 10 days??? I could return for credit.... not thank you. I own several of their products and I will not buy from this company again. I am stuck with this hairdryer that I really wanted and waited forever to get and now I can not use it. I used for 1 month and I hate it. Customer service was not very accommodating at all and if that is how they run their business I will not support them and I will let my friends know this as well.

I purchased the straightening brush and sidekick and after trying both, I was unable to get this to work to my satisfaction. I have e-mailed the company several times (beginning 12 days after receipt of the package) and have continually been met with a return policy that I will only be given store credit. Had my return had been postmarked within 10 days, they would have given me my $ back - 15% restocking fee. I am okay with this, but I am not okay with store credit. After the use of the product, I have determined the workmanship is not to my liking and I wish to purchase an alternate brand. Kelli has been very unhelpful and I have explained that I am willing to take the 15% restocking fee hit, but she has not been accommodating. I have asked to be escalated to management and she has not honored this, either. I went through the purchasing process again and NO WHERE during my purchasing process do I see OR am I required to agree to this return policy. This was not shared with me during my buying process and therefore is not a fair assumption that I must keep a device I do not wish to have NOR should I have to buy from a company that I do not like their products.

I would like a refund on this product. I am NOT signing this return form because I DO NOT agree to these return policies. I want my money returned.

Placed an order for order was placed at 9:30 am on Monday, December 31st. I paid $10 for same day processing and $14 for 2 day shipping. The order was not processed until Wednesday January 2nd. It was received 2 days after that( Friday, 1/4). Irequested a refund the $10 same day processing fee, since it was not processed on the day ordered. I also felt the expedited shipping should be refunded, because if the order was processed as I paid for, I should have received it within 2 business days, which would have been Thursday, 1/3 at the latest. I had to make 2 requests before receiving an acknowledgement of my complaint.
I finally received a notification that there would be no refund issued because the company took a long weekend and Monday, 12/31, was a holiday for them. That would be fine, if there was any indication on the ordering site of this. I would not have paid the additional charge. I feel the company was pulling a fast one for the sake of $10. I would not do business with them ever again and hope you are very wary of what you order.

On 12/20/18 I ordered a straightening brush. Prior to ordering, I specifically asked about their return policy, since not every straightener works on my hair. I was told I had 10 days from the day I received it to return it.

The item arrived and I felt excited to try it. When I opened the box, I noticed that some of the outer "bristles" were already bent out of shape (which had me concerned that maybe the brush wasn't brand new). I took a picture of it and messaged the company via their *** page. I was told that the outer "bristles" don't really matter, and once the brush was heated up I could "push them back to the right place". I tried to push them back but they kept reverting to being out of place.

I wasn't thrilled with how the brush worked for me. I'm not saying that it didn't work, because it did, however I wasn't as pleased with the results as I thought I would be (after watching countless videos on their site). I messaged again to ask how to go about returning the brush. I was instructed to go to their website for the return instructions.

I went to the website and clicked on their "help center" to get the return instructions. A form popped up that I needed to complete. On the form, it states they will deduct 15% of the item price as a "handling fee". I felt really pissed...why didn't they mention this "handling fee" when I first asked about the return policy? I would NOT have ordered the brush if I knew about the fee. I went to their *** page and searched other posts asking about the return policy. Each time all they said was "10 days to return the item"...never any mention of the 15% "handling fee".

I tried to contact the company again, via *** messenger (which is how we had been in contact previously). All of a sudden, I get this message "Send Failed - This person isn't available right now" every time I try to send them a message. I also noticed that they have blocked me from their page. I can no longer like or comment on any posts, and I certainly can't post anything to their page.

I went to their website and used the "contact us" form and sent them a message. It has been 5 days and they have not replied. I found a phone number on the packing slip, so I called, twice. Both times I get the message "No support agents are available at this time, please leave a message". I have left them 2 messages, and have not received a return call.

I am almost to the last date that I can return the item, and can not get in touch with anyone at the company. These customer service practices are terrible! How can they block a customer from contacting them?

I have been treated so poorly by this company. I would like a FULL REFUND on the purchase price, not less 15%. I also do not want to pay for the return shipping.

Placed order on 11/22, all I received for confirmation was a TEXT message! No anticipated delivery date nor a tracking number! I did receive the order on11/29 and it was wrapped for a Christmas gift. Fast forward to Christmas morning, the gift was opened and the brush was tried, it did NOtcome close to being what I thought it would've been. I then made SEVERAL attempts to contact the busythe best ways I had (via website, commenting on posts on ***, *** messenger) now it appears I have been blocked and my *** are gone (of course, the are not all happy & positive like they show on their page). I am asking for refund of the brush & products I ordered. I understand that I will need to send back at my expense, no problem. I do not want (or have time) to have a video tutorial with someone as suggested . I just want my card credited for the items I want to return, that I cannot get help doing. It's like they REFUSE returns!

I purchased a rejuvenated 2.0 earlier this year. Within a few months, there was an error reading on the screen and the brush would not heat up. I left a voicemail for customer service and received a call back later that afternoon. They had me send a video of the issue I was having and told me that because I had purchased it within six months that they would replace it under the electrical warranty. Within a few days I received a new 2.0 without having to pay a replacement or shipping fee.

I purchased a Head Kandy product. It doesn't work as promised and I would like to return it. When I called to inquire how to do that I was informed there is a restocking fee. This information is hidden in a link on the website and not disclosed when checking out. I am very unhappy with the company and the product. Buyer beware.

First of all, I lovED my Head Kandy (so I'm conceding to 2 stars). It took me more than a year to bite the bullet and spend the money on the product. The reviews were great-just what I needed! Last week, my HK stopped working! It only lasted less than 6 months. It's been less than a year (who doesn't have a one-year warranty, right?!) so, I reached out, only to find that I have to pay to have it replaced! So, I started digging a little deeper into the reviews and found that many of the negative reviews are due to electrical issues. It's a great way to make a few extra dollars to put faulty or cheap wiring in a product, then slap a replacement fee on the warranty! Great thinking!

I certainly don't want to pay a replacement fee (even if "only" $25...oh, plus shipping) for something that I'll get another 6 months, or less, out of. A replacement fee does not add up to standing 100% behind your product...100% is, well, 100%! I'm also awaiting a response from Head Kandy via ***.