Head First Barber Shop

This letter and the associated attachments are in response to the frivolous complaint made against Craters & Freighters of San DiegoThe Client received his first quote on May 19, at 11:AM to pack ship and insure his electronics for $877,On May 20" the client called back and said it
was too much money and he wanted to ship his item as cheap as possibleThe proper packaging was removed as per his request to just palletize the electronics and wrap them in foam and bubble wrap and put a fragile sticker on the outsideWe instructed the client that our insurance company would not allow Craters & Freighters to insure his item, because it was not packed properlyHe was fine with that and he received the revised quote of $on May 20, at 11:AMA little more than atsbur laterat 12:he accepted the quote without proper packaging and without insurance(Please refer to attachment 1, this is a time stamped entry of what we did and when)On May 26, he brought his items into Craters & FreightersWe received them and made notes of existing damageAt this time he signed the contract and paid us with a credit card(Please see attachment 2) The signed paperwork reflects the revised cost which did not include insurance and the packaging was minimal (Please see attachment 2, items A, B & C)The value of the item says $(2A), the valuation charge doesn't have any amount in it (2B) and the declared value say $(20).He clearly knew he was not buying insurance even though we told we would not insure his item packed in this mannerIn regards to the other claims of how we packaged it and what we did or didn't do the only truth there is that we did not put fragile stickers on the outsideThis is substantiated in the photo's he provided and which we reviewed with him I do not know what to do with this customer as we did what he wanted and even warned him of the risks involvedHe wanted to pay $instead of the original quoted amount of $that includedpackaging and insurance.Sincerely,*** *** President - Craters & Freighters

Revdex.com:
This *** *** is a *** Liar! And a ***! I never called back and said that the insurance was too much! I never once talked to this *** by phone or ever at all! I specifically requested insurance! I was under the impression I had it otherwise I would NOT have shipped them*** is also a liar about the proper packingThey did NOT put fragile stickers and the foam they are referring too is about 1/of an inch thick!! That is hardly proper packing! Seriously this company is full of lying ***!!!!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***