I was promised perks for purchasing a car, and now they do not answer my phone calls. I cannot get my free oil changes or inspections. I was set on 2 different cars, and chose *** because of their perks.
Hazleton Honda Response
• Oct 01, 2018
is currently reorganizing the company and will be better able to accommodate the customer's concerns in the future.
I traded in a 2015 *** at the Hazleton Kia auto mall for a 2018 *** under the impression that I was guaranteed free lifetime state inspections, car washes, oil changes,and a warranty on the transmission and Engine. I traded the vehicle just 2-3 months ago and I’m now being told the Hazleton Kia is closing. After trying to get in touch with them to see what was being done about my lifetime warranty and guarantees I was hung up on and given absolutely no information. One of the main reasons I traded for the car was the free stuff for life and now I’m left with a hefty payment and nothing to show for it.
Hazleton *** had me listed on a loan that I had not taken. This loan was booked with ***. I contacted *** to make them aware of this issue. I had spoken with the General manager 2 months ago and he had assured me that he will take care of this. I asked him how they received my information and I was told it was from when I had an oil change done there and having a similar name it was pulled in error. I had asked him if I could have something in writing to show it was going to be corrected and he told me it was not necessary. I had also contacted *** in regards to this and they said they will send me some information to clear this matter up. Today I received a notice from ***, stating this loan is delinquent and the automobile will be repossessed on August 30th. At this point I do not know where to turn, I am concerned this will harm my credit.
I waited almost a month to get my car back. My vehicle was damaged while in their care. My vehicle is actually worse coming from their service department than when it went in. So much so, that I DO NOT FEEL SAFE or COMFORTABLE DRIVING IT!!! IF this isn't bad enough, it felt as though they were criminalizing me by FALSELY ACCUSING me of stealing their loaner vehicle and refusing to return it although, I have a signed rental agreement with them!?/?! I have reached out to their acting GM on numerous occasions with NO REPLY!!!!
Hazleton Honda Response
• Aug 27, 2018
Customer declined work that was not covered under warranty and ignored multiple phone calls to return loaner vehicle. Customer only contacted dealership after message was left with her that the vehicle would be reported stolen if not returned, which is normal policy. Dealership was not made aware of any damages to vehicle other than cosmetic damage to body of vehicle that was existing prior to vehicle being brought in for service. *** Assurance is a program with the manufacturer, not ***, Set For Life applies to engine and transmission repairs nothing cosmetic that would cover the damages to the customer's vehicle. Customer is contractually obligated to fulfill the requirements of the lease contract and customer can contact *** Finance with her concerns regarding early termination of her lease.
Regarding her concern with contacting the General Manager, there are no phone calls logged or recorded from customer to *** requesting to speak to a General Manager - she requested to speak to a sales manager at ***, so maybe customer was confused. We do not have General Managers in any of our stores, it's not our company structure.
I have purchased a car from this dealership and the sales people were great. That's the only thing that is good about this dealership. I have had some service problems with the vehicle I purchased (not the dealers fault) and decided to trade out if the vehicle. While I had the vehicle I would take my car here to get serviced and the service people were horrible thinking just because I'm young that I do not know anything. Tried to take advantage of me every time I was there. Sometimes by even trying to over charge me by $5000 for something that most of it should of been covered by the warranties. Okay so I traded out of the car about 7 weeks ago. The day after I traded my car for something from another dealer I went back to *** to cancel the warranties on my car that I bought and filled out the correct paperwork to get my money back and was told I would have money with-in 6 Weeks. I waited and waited and never got any money so I decided to call to call the dealership and see what has going on with the check I should be getting. Never received a call back also decided to email them with the same issue and the same out come no email back. Then I get an email from *** telling me that I am able to cancel my warranties on my vehicle. This is at the 7 week range. So I called *** and they told me that the warranties were never cancelled and I've been waiting for nothing. This is 7 weeks in and have nothing to show for it. They are playing with money of customers and Lying to their faces and never have received a call back from any department in this dealership since the day I bought the car. But they are playing with peoples money and that needs to stop and this dealership needs to be fixed.
Hazleton Honda Response
• Jul 12, 2018
I have reached out to the *** family and have addressed all concerns listed in the complaint. I sincerely apologized for the mishandling of the paperwork, there is no excuse for the delays regardless of the situation and the customer is 100% correct that we did not meet their or our expectations as a company. I have handled the individuals associated with this complaint, and instituted checks and balances into place that will help prevent these issues before they get out of hand. I have offered *** a complimentary membership to our car wash club and consider the matter resolved.
Customer Response
• Jul 12, 2018
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
On March 29,2018, we traded in a *** that had 2 1/2 years left on an ***. We were due a refund on the unused time. The paperwork needed to prove we no longer own the vehicle was hand delivered to a financial person at *** After2 weeks, no response, I called and was told they lost all the papers. The head of the financial department, Juan, told me he would take of it. After numerous calls to ***, which are not returned, I filed a complaint on there internet site. I was told there internet manager would get back to me. It's been 3 weeks and no call. I than filed a complaint with *** corporate. They informed me that the *** company, *** was never informed to cancel my plan. Its been almost 3 months and all I am getting is no calls returned or lies about what has been done.
Hazleton Honda Response
• Jun 28, 2018
Our top priority here at the *** mall is 100% customer satisfaction. We are sorry *** is less than completely satisfied. I have attached the original cancellation document dating April 20. Unfortunately, the paperwork wasn't processed . I have been in contact with the cancellation department, spoke to Veronica, cancelled the policy effective 6/26/2018 and have confirmation the refund will be going out by next week. Once we get it, we will then get it to the customer.
Once again, we are sorry for the confusion and the delay and thank *** for his understanding and patience.
Hazleton Honda Response
• Jul 11, 2018
I spoke to Mr. *** for my clarification regarding his concern about the effective date of the cancellation. ***'s valid concern was regarding the improper proration of his refund due to the mishandling of the necessary paperwork required to process the refund. I spoke to all parties involved, and after careful review I became aware that the paperwork was filed in a timely manner, however *** never made us aware that a necessary item was missing that halted the refund process. It is my understanding that as we were made aware that *** had yet to receive his refund, we contacted the cancellation department at *** at which time we were made aware that an item was missing from the cancellation form. We provided them the missing item on 6/25 and the policy was cancelled on 6/26. As a dealership, we make every effort to protect our customer's interests and maintain a level of transparency and honesty above all customer expectations. In resolution, *** has issued a check in the amount of $837.28, which reflects the amount owed in refund to *** with a proper proration based on the actual cancellation date. *** indicated he was satisfied with the resolution and I thanked him for his understanding. I have spoken to the necessary individuals at *** and at *** to ensure that this situation will be more avoidable in the future.
Best Regards,
Adam Welsh
awelsh@national***motivemanagement.com
Customer Response
• Jul 12, 2018
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
will not return deposit on car or give me the car they tried to put me in a car I don't want. now they want to sit on my deposit.
Hazleton Honda Response
• May 15, 2018
Revdex.com,
We, at the ***, are very considerate of our customers well-being and complete customer satisfaction is our goal. I am sorry to hear of Mr. displeasure in our handling of his attempt to purchase a vehicle. Please note our intention was to NOT to sit on his deposit but rather get him into the car he intended on buying or perhaps showing him what the lenders would be willing to do. Sometimes this is a process that takes time and even other times the customer and ourselves are playing a waiting game with the lenders waiting for their final decision. Having said that, I have attached the initial receipt for $2,000 (May 9th) and the refund of the $2,000 via credit card reversal (May 15).
When I arrived I was originally dealing with a salesman named Parris. He was polite and courteous. When we returned from a test drive and Parris walked away, his sales manager, Tony introduced himself and then quickly took over the process. He was rude and spoke to me like I was a dog, demanding that I sat back down when I tried to walk away, even pointing to the chair I had risen from. He belittled both me and the budget I was working with, and made my business there feel worthless. When I told him I was going to look at the *** dealership on the other side of the Auto Mall he even made a point to snidely say that maybe he would take a drive over there and sell me a car because he is the sales manager there as well, very aggressively. He made me feel extremely uncomfortable and I am disgusted with the my entire interaction with him. He is a gross representation of *** and the Hazleton Auto Mall.
Hazleton Honda Response
• Jan 18, 2018
To Whom It May Concern,
After investigating ***'s Complaint, Hazleton Automall would like to Apologize for the experience she had at our Dealership. It is ALWAYS our goal to Exceed our Customer's expectations and make sure their visit is a perfect one. Tony has been Written Up in our HR Department for his actions and assures us this will never happen again.
I would like the opportunity to meet with *** to discuss the details of her visit and attempt to earn her business at Hazleton Automall.
I wanted to purchase a used *** on Monday,July 24/the car was being buffed due to a scuff mark. I was interested in potentially purchasing this car when it came back to the dealer and it was in pristine condition to sell. I was told to put a $500 deposit to hold it so it wouldn't be sold until I saw it, drove it and decided I did want this vehicle. I was assured repeatedly this is not a deal until I drive it and inspect it and decide to purchase. This "good faith" money would just prevent it from being sold before I see it. The next day I checked my account and the check was cashed. I immediately called *** and Sal,the finance person said that should not have been cashed and he remembered I hadn't even seen the car. He assured me he would get the paperwork for a refund on the right desk today which was Tuesday July 25. I then spoke to the manager Phil who also apologized and said that refund check will be mailed out a sap and if it wasn't in my mailbox by Monday,July 31, to call him. It was not in the mail and I have called Phil at least 6 times or more asking for an explanation and no call back and no response as of 4:30 pm today,July 31.
Hazleton Honda Response
• Mar 29, 2018
Check #*** in the amount of $500 was issued July 27,2017
I was promised perks for purchasing a car, and now they do not answer my phone calls. I cannot get my free oil changes or inspections. I was set on 2 different cars, and chose *** because of their perks.
is currently reorganizing the company and will be better able to accommodate the customer's concerns in the future.
I traded in a 2015 *** at the Hazleton Kia auto mall for a 2018 *** under the impression that I was guaranteed free lifetime state inspections, car washes, oil changes,and a warranty on the transmission and Engine. I traded the vehicle just 2-3 months ago and I’m now being told the Hazleton Kia is closing. After trying to get in touch with them to see what was being done about my lifetime warranty and guarantees I was hung up on and given absolutely no information. One of the main reasons I traded for the car was the free stuff for life and now I’m left with a hefty payment and nothing to show for it.
Hazleton *** had me listed on a loan that I had not taken. This loan was booked with ***. I contacted *** to make them aware of this issue. I had spoken with the General manager 2 months ago and he had assured me that he will take care of this. I asked him how they received my information and I was told it was from when I had an oil change done there and having a similar name it was pulled in error. I had asked him if I could have something in writing to show it was going to be corrected and he told me it was not necessary. I had also contacted *** in regards to this and they said they will send me some information to clear this matter up. Today I received a notice from ***, stating this loan is delinquent and the automobile will be repossessed on August 30th. At this point I do not know where to turn, I am concerned this will harm my credit.
I waited almost a month to get my car back. My vehicle was damaged while in their care. My vehicle is actually worse coming from their service department than when it went in. So much so, that I DO NOT FEEL SAFE or COMFORTABLE DRIVING IT!!! IF this isn't bad enough, it felt as though they were criminalizing me by FALSELY ACCUSING me of stealing their loaner vehicle and refusing to return it although, I have a signed rental agreement with them!?/?! I have reached out to their acting GM on numerous occasions with NO REPLY!!!!
Customer declined work that was not covered under warranty and ignored multiple phone calls to return loaner vehicle. Customer only contacted dealership after message was left with her that the vehicle would be reported stolen if not returned, which is normal policy. Dealership was not made aware of any damages to vehicle other than cosmetic damage to body of vehicle that was existing prior to vehicle being brought in for service. *** Assurance is a program with the manufacturer, not ***, Set For Life applies to engine and transmission repairs nothing cosmetic that would cover the damages to the customer's vehicle. Customer is contractually obligated to fulfill the requirements of the lease contract and customer can contact *** Finance with her concerns regarding early termination of her lease.
Regarding her concern with contacting the General Manager, there are no phone calls logged or recorded from customer to *** requesting to speak to a General Manager - she requested to speak to a sales manager at ***, so maybe customer was confused. We do not have General Managers in any of our stores, it's not our company structure.
Thank you.
I have purchased a car from this dealership and the sales people were great. That's the only thing that is good about this dealership. I have had some service problems with the vehicle I purchased (not the dealers fault) and decided to trade out if the vehicle. While I had the vehicle I would take my car here to get serviced and the service people were horrible thinking just because I'm young that I do not know anything. Tried to take advantage of me every time I was there. Sometimes by even trying to over charge me by $5000 for something that most of it should of been covered by the warranties. Okay so I traded out of the car about 7 weeks ago. The day after I traded my car for something from another dealer I went back to *** to cancel the warranties on my car that I bought and filled out the correct paperwork to get my money back and was told I would have money with-in 6 Weeks. I waited and waited and never got any money so I decided to call to call the dealership and see what has going on with the check I should be getting. Never received a call back also decided to email them with the same issue and the same out come no email back. Then I get an email from *** telling me that I am able to cancel my warranties on my vehicle. This is at the 7 week range. So I called *** and they told me that the warranties were never cancelled and I've been waiting for nothing. This is 7 weeks in and have nothing to show for it. They are playing with money of customers and Lying to their faces and never have received a call back from any department in this dealership since the day I bought the car. But they are playing with peoples money and that needs to stop and this dealership needs to be fixed.
I have reached out to the *** family and have addressed all concerns listed in the complaint. I sincerely apologized for the mishandling of the paperwork, there is no excuse for the delays regardless of the situation and the customer is 100% correct that we did not meet their or our expectations as a company. I have handled the individuals associated with this complaint, and instituted checks and balances into place that will help prevent these issues before they get out of hand. I have offered *** a complimentary membership to our car wash club and consider the matter resolved.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
On March 29,2018, we traded in a *** that had 2 1/2 years left on an ***. We were due a refund on the unused time. The paperwork needed to prove we no longer own the vehicle was hand delivered to a financial person at *** After2 weeks, no response, I called and was told they lost all the papers. The head of the financial department, Juan, told me he would take of it. After numerous calls to ***, which are not returned, I filed a complaint on there internet site. I was told there internet manager would get back to me. It's been 3 weeks and no call. I than filed a complaint with *** corporate. They informed me that the *** company, *** was never informed to cancel my plan. Its been almost 3 months and all I am getting is no calls returned or lies about what has been done.
Our top priority here at the *** mall is 100% customer satisfaction. We are sorry *** is less than completely satisfied. I have attached the original cancellation document dating April 20. Unfortunately, the paperwork wasn't processed . I have been in contact with the cancellation department, spoke to Veronica, cancelled the policy effective 6/26/2018 and have confirmation the refund will be going out by next week. Once we get it, we will then get it to the customer.
Once again, we are sorry for the confusion and the delay and thank *** for his understanding and patience.
I spoke to Mr. *** for my clarification regarding his concern about the effective date of the cancellation. ***'s valid concern was regarding the improper proration of his refund due to the mishandling of the necessary paperwork required to process the refund. I spoke to all parties involved, and after careful review I became aware that the paperwork was filed in a timely manner, however *** never made us aware that a necessary item was missing that halted the refund process. It is my understanding that as we were made aware that *** had yet to receive his refund, we contacted the cancellation department at *** at which time we were made aware that an item was missing from the cancellation form. We provided them the missing item on 6/25 and the policy was cancelled on 6/26. As a dealership, we make every effort to protect our customer's interests and maintain a level of transparency and honesty above all customer expectations. In resolution, *** has issued a check in the amount of $837.28, which reflects the amount owed in refund to *** with a proper proration based on the actual cancellation date. *** indicated he was satisfied with the resolution and I thanked him for his understanding. I have spoken to the necessary individuals at *** and at *** to ensure that this situation will be more avoidable in the future.
Best Regards,
Adam Welsh
awelsh@national***motivemanagement.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
will not return deposit on car or give me the car they tried to put me in a car I don't want. now they want to sit on my deposit.
Revdex.com,
We, at the ***, are very considerate of our customers well-being and complete customer satisfaction is our goal. I am sorry to hear of Mr. displeasure in our handling of his attempt to purchase a vehicle. Please note our intention was to NOT to sit on his deposit but rather get him into the car he intended on buying or perhaps showing him what the lenders would be willing to do. Sometimes this is a process that takes time and even other times the customer and ourselves are playing a waiting game with the lenders waiting for their final decision. Having said that, I have attached the initial receipt for $2,000 (May 9th) and the refund of the $2,000 via credit card reversal (May 15).
I hope this will resolve the issue.
Bill S
When I arrived I was originally dealing with a salesman named Parris. He was polite and courteous. When we returned from a test drive and Parris walked away, his sales manager, Tony introduced himself and then quickly took over the process. He was rude and spoke to me like I was a dog, demanding that I sat back down when I tried to walk away, even pointing to the chair I had risen from. He belittled both me and the budget I was working with, and made my business there feel worthless. When I told him I was going to look at the *** dealership on the other side of the Auto Mall he even made a point to snidely say that maybe he would take a drive over there and sell me a car because he is the sales manager there as well, very aggressively. He made me feel extremely uncomfortable and I am disgusted with the my entire interaction with him. He is a gross representation of *** and the Hazleton Auto Mall.
To Whom It May Concern,
After investigating ***'s Complaint, Hazleton Automall would like to Apologize for the experience she had at our Dealership. It is ALWAYS our goal to Exceed our Customer's expectations and make sure their visit is a perfect one. Tony has been Written Up in our HR Department for his actions and assures us this will never happen again.
I would like the opportunity to meet with *** to discuss the details of her visit and attempt to earn her business at Hazleton Automall.
Michael F
General Manager
Hazleton Automall
I wanted to purchase a used *** on Monday,July 24/the car was being buffed due to a scuff mark. I was interested in potentially purchasing this car when it came back to the dealer and it was in pristine condition to sell. I was told to put a $500 deposit to hold it so it wouldn't be sold until I saw it, drove it and decided I did want this vehicle. I was assured repeatedly this is not a deal until I drive it and inspect it and decide to purchase. This "good faith" money would just prevent it from being sold before I see it. The next day I checked my account and the check was cashed. I immediately called *** and Sal,the finance person said that should not have been cashed and he remembered I hadn't even seen the car. He assured me he would get the paperwork for a refund on the right desk today which was Tuesday July 25. I then spoke to the manager Phil who also apologized and said that refund check will be mailed out a sap and if it wasn't in my mailbox by Monday,July 31, to call him. It was not in the mail and I have called Phil at least 6 times or more asking for an explanation and no call back and no response as of 4:30 pm today,July 31.
Check #*** in the amount of $500 was issued July 27,2017