Hays Mack Sales & Svc

We are very sorry for the delay in our responseYour replacement steak knives were lost at our facilityA new order was placed today and should ship out to you latest on MondayA consumer service agent will reach out to you with any further details

[redacted] has received a return label and the defective item has been replacedWe apologize for the inconvenience The ZWILLING team

Unfortunately the knife that was send out as a replacement was bent as wellWe apologize for the inconvenience this has caused.A new replacement knife has been delivered on September ***

The customer reached out to us on November [redacted] regarding his dissatisfaction with his non stick frying pan We responded to him on that same day providing him with our Full warranty instructions where we say that we will gladly replace his frying pan He did not ask any other questions other than continuing to demand a refund after having the frying pan for over a year We are in the middle of our busiest holiday season and while we are a little behind in responding, I did reach out to him today not knowing that this was his complaint He has a credit of $with ZWILLING HENCKELS, we will gladly provide him with an exchange or he can use his $towards anything else on our site Please note after one year, we cannot offer him a refund CASE [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedDear Revdex.com, Please close my caseI received two new knives, one exchanged under warranty and one replacement for a knife lost by ZHZH representative, Robert, was wonderful and he understood perfectly my complaint, and moved immediately to remedy the problemHis response was totally professional and on point, and he has acted promptly to follow up on all his promisesAgain, I wish I had found a phone number for ZW soonerI really think my problems with ZH arose because of ZH's online complaint system It was a messI think that no one actually read the emails back and forth between myself and ZHThank you for your time in this matter Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Zwilling J.AHenckels, LLC has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

At this time, I have been contacted directly by Zwilling J.AHenckels, LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
They provided a return label and I returned item back to their warehouseThe return package was
delivered on Nov **, but I am still waiting for refund as of today on Dec **,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are very sorry for the delay in our responseYour replacement steak knives were lost at our facilityA new order was placed today and should ship out to you latest on Monday. A consumer service agent will reach out to you with any further details

Revdex.com:At this time, I have not attempted to make contact after Revdex.com complaint had been filed nor have I have been contacted by Zwilling J.AHenckels, LLC regarding complaint ID ***.Sincerely,
*** ***

[redacted] has received a return label and the defective item has been replaced. We apologize for the inconvenience.  The ZWILLING team

The customer reached out to us on November [redacted] regarding his dissatisfaction with his non stick frying pan.  We responded to him on that same day providing him with our Full warranty instructions where we say that we will gladly replace his frying pan.  He did not ask any other questions...

other than continuing to demand a refund after having the frying pan for over a year.  We are in the middle of our busiest holiday season and while we are a little behind in responding, I did reach out to him today not knowing that this was his complaint.  He has a credit of $89.99 with ZWILLING JA HENCKELS, we will gladly provide him with an exchange or he can use his $89.99 towards anything else on our site.  Please note after one year, we cannot offer him a refund.  CASE [redacted]

We apologize for the delay. The replacement has been send.

Unfortunately the knife that was send out as a replacement was bent as well. We apologize for the inconvenience this has caused.A new replacement knife has been delivered on September [redacted].

Revdex.com:At this time, my complaint, ID [redacted] regarding Zwilling J.A. Henckels, LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Zwilling J.A. Henckels, LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Dear Revdex.com,  Please close my case. I received two new knives, one exchanged under...

warranty and one replacement for a knife lost by ZH. ZH representative, Robert, was wonderful and he understood perfectly my complaint, and moved immediately to remedy the problem. His response was totally professional and on point, and he has acted promptly to follow up on all his promises. Again, I wish I had found a phone number for ZW sooner. I really think my problems with ZH arose because of ZH's online complaint system.  It was a mess. I think that no one actually read the emails back and forth between myself and ZH. Thank you for your time in this matter. 
Sincerely,
[redacted]