Haymarket Designs

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Though they refunded the item, they did not refund the full price of shippingThe total was $**, but they refunded $**They also did not respond to any of my emails or apologize for their lack of contactI would not recommend this business to anyoneI found them very disrespectful--their only remedy verbally to my complaint was that they had "shipped some to [redacted] and they loved them." I felt that my order was completely pushed to the side for a major name brand Regards, [redacted]

16px;">The two rounds of proofs were sent to the customer on Dec and January 3rdShe asked for the 2nd round of proofs on December and because we were closed for the holidays we responded with the second round of proofs on January 3rd The customer said she sent an Jan and Feb which we do not have record ofWhen she forwarded the email we noticed she did not sent it to the correct address " [redacted] " and we pointed this our the cause of her not receiving a response to those emails.(email chain below) The $deposit is a non refundable deposit that covers mock ups for wedding koozie designsMost customers have the deposit credited towards their order but if they decide not order the deposit pays for the time spent on mock upsBoth rounds of the customers mock ups are [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company has intentionally been untruthful to Revdex.com As stated in my complaint, I emailed Haymarket on July 27th (see attached) and advised I was filing a complaint with my credit card company for the money to be refunded They were put on notice THEN that I was not satisfied with their customer service and they were still unresponsive On July 30th, I received a letter from the credit card company saying they had investigated and credited my card(See attached) In their response to Revdex.com, Haymarket said it weeks after I had received the item when I requested the charges reversed on my card This is a blatant mistruth The money was refunded five days before the item was even shipped They have a history of not being responsive to their customers so I saw no responsibility on my part to continue to attempt to contact them after they shipped the item in question Regards, Wendy Foster

We have been in contact with Ms [redacted] since April 2nd when she received her personalized beach towel and said she was not happy with it because it was not 100% cottonWe apologized for the mistake of old info on our FAQ page but pointed out that our product pages all have correct info and we have a gallery of photos of actual towels (http://www.haymarketdesigns.com/pages/BeachTowelGallery.htm)We have sold over 2,of our personalized beach towels in the past three years with no complaint that they were not 100% cotton We explained to Ms [redacted] that all of our personalized goods were final sale because it was custom made with her color selection and Monogram but offered her the option to return it, minus the original shipping and restocking fee (for the time in creating her custom design)These are the terms stated in our return policy, also on the the FAQ page (http://www.haymarketdesigns.com/pages/Returns.htm)We also gave her the option to keep the beach and refund her a portion of the sale for our mistakeMs [redacted] did not like either option and has since emailed us twice threatening to get a lawyerWe responded again with the options to return her personalized towel or keep it with a partial refund, both of which we feel are fair due to the custom personalization of the beach towel and correct information and pictures on our product pages and galleryWe have also since updated the FAQ to have the correct beach towel info

Ordered a doormat ONE MONTH AGO!! I thought I would check on it weeks ago for a "order status" and STUPID ME found they don't have such a thing There is also NO telephone number to contact Another thing they offer a form for you to fill out and send them a note/email and to which NO reply to my first weeks ago and today I sent another one! No idea if my item is shipped? (which is $for one item) or anyway to get a hold of this so-called company It surprised me this day and age a company can get away with this!

The customer has been refunded for her order [redacted]

The customer notified us that ONE of the mugs ($of the $order) was broken in shippingBelow is the email chain with her where we already told her a replacement was in productionHer replacement mug will be shipping early next week Haymarket Designs < [redacted] > Thu, Feb 6, at 6:PM To: [redacted] < [redacted] > Hi ***, Your replacements are shipping out tomorrowLook out for a tracking number from [redacted] [Quoted text hidden] [redacted] *** < [redacted] > Tue, Feb 11, at 12:PM To: Haymarket Designs < [redacted] > I'm not sure what kind of joke of a business this is but the mug you sent me was shatteredI expect a replacement ASAP Sent from my iPhone [Quoted text hidden] Haymarket Designs < [redacted] > Tue, Feb 11, at 1:PM To: [redacted] < [redacted] > Hi ***, I'm sorry to here a mug got broken in transitCan you please give us more details so we know which to replaceAlso please send a picture so we can file a claim with *** [Quoted text hidden] [redacted] *** < [redacted] > Tue, Feb 11, at 1:PM To: Haymarket Designs < [redacted] > It was the "hers" mug and judging by the poor excuse for a wrap job, I'd say it would be your fault not ***After the replacement arrives you can be sure that I will never order from this "company" again and I'll be sure to inform everyone I know Sent from my iPhone [Quoted text hidden] Haymarket Designs < [redacted] > Tue, Feb 11, at 3:PM To: [redacted] < [redacted] > ***, Please send the picture as requested so we can process your replacement Thank you! [Quoted text hidden] [redacted] *** < [redacted] > Tue, Feb 11, at 4:PM To: Haymarket Designs < [redacted] > It's good to see that when you request something it needs to be done right away but when I am waiting for months for choral mad gifts it goes at your leisureWhat a wonderful company

I have ordered from Haymarket Designs twice and have loved my items both timesI first ordered a lucite tray for a wedding present two years ago and then recently I ordered koozies for my husbands 40th birthday partyThey were so great to work with to incorporate everything I wanted in the koozie designI love how they turned out and got lots of complimentsI came across the negative reviews on here in a recent google search and wanted to share my positive experienceI will be ordering again this holiday season!

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that a complete refund of my money would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

To Whom It May Concern: Haymarket Designs finally shipped the order that was described in my complaint Thank you for addressing it in a timely manner, though *** [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Haymarket Designs regarding complaint ID [redacted] Regards, [redacted]

I placed an order in November (Order ID: [redacted] ) for koozies and wine totes for my bridal party totaling close to $I have since tried to contact haymarket two times with no response

A few years ago I shopped at a Junior League holiday sale and purchased a few items from Haymarket DesignsThe ones I was able to walk away with that day were greatThe items that were to be delivered never arrived Now, I am a bride trying to plan my wedding and ordered some [redacted] The company replied straight away until I paidThe week before one item was supposed to be received, I emailed asking for a status and they said they had the item completed but didnt have my address though it was provided on the invoiceI sent the address and the item was receivedThe white was alittle off color but overall, really great product The other items I tried to order, I paid for the proof and after emails following up, received the proof but then have never heard back after asking for a change or for info on how to orderLike the reviews before me, they seem to take your money to make proofs but not want to provide the product

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: Haymarket Designs has offered to credit my credit card $** I accept this offerI have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected], [redacted] ***

I paid and they never shipped the productTerrible customer service

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com:i finally received my order, but the quality was absolutely terrible Not at all what is shown on their website complaint ID [redacted] Regards, [redacted]

The customer has been refunded for her order

My daughter ordered beach towels for her bridesmaidsWe were in a time crunch and Haymarket Designs rushed the order and upgraded the shipping when we had a last minute address changeThe towels were a hit and I was very pleased with the customer service we receivedAfter dealing with lots of wedding vendors they were some of the nicest to work with

I received a wedding gift months lateI followed their online policy and immediately contacted the company along with the friend who purchased the gift for meStill no response and I have a towel with the name [redacted] on it, my name is [redacted] There was no return address on shipping label and I'm afraid to send it back to address on their website because of the lack of responseI just want the correct towel as it was a special wedding gift!

Hello: I wrote complaint to you last week about Haymarket DesignsI would now like to amend or withdraw that complaint and am having trouble doing so onlineHere is the update: I finally received a return email from Hilary (once she was contacted by you), and two days later she sent me the kooziesI needed them on for a weekend getaway with friends that began on I gave Hilary the address of the Florida beach house we were staying in, and she sent the koozies directly thereThey arrived on and I gave the gifts out at that time (two days late – but at least people received them)Because I did ultimately get the product and the condition of the koozies was as expected, I am happy to withdraw my complaintThank you for your assistanceI am 100% confident that your involvement was the only reason I actually got the items I purchased! I would not recommend this vendor nor would I use them in the futureThanks again, [redacted] ***