Hayes Auto Sales

I am rejecting this response because: Admitadly, we got frustrated with the conversation with Murrey because he did not have the whole storyIf he had spoken with [redacted] concerning the problem he would have understoodWe waited a week or so to change the plates at the DMVDMV told us they had no knowledge of any transaction or had any paperwork showing the sale or purchase of any kindWe contacted [redacted] and he directed us to his DMV lady and she told us things would be taken care of immediatelya week later with no results we called [redacted] and he said he would get on top of it and call us beck right awayNo call, no paperworkEvidently, they were in such a hurry to get my old truck to the auction they lost or misplaced our paperwork

After speaking with all of our employees about this particular sales transaction we have determined that there was no wrong doing on our behalf When Mr [redacted] was trading in his vehicle, he did not want anyone to drive it and assured us it was in top shape aside from the custom exhaust he had on it He personally spoke to the owner of the dealership and myself and was questioned if he had the stock exhaust system for the car so it would be smog legal He said he did and that he would bring all the stock components for the car which he did There was never any mention of getting his old custom items off the car back When he was signing all his documents for his purchase he asked [redacted] our sales rep in front of Jeff our finance manager if he could have his old stuff off the car [redacted] tried to call the owner which was not available so he came and asked me as I am the General Manager and told [redacted] that that is not possible and the stuff will stay with the car We do everything in writing and if he was promised the old exhaust system it would have been on a "due bill" in writing He came in the next day and wanted a spare tire and a jack for the truck he bought saying it was missing so I graciously supplied him with it He then asked for the exhaust off his old car I explained to him it was not part of his purchase agreement and being as the car he traded in was not in fact problem freein fact it has a bad transmission and the steering is leakingI am talking with the owner about wholesaling the car rather than selling it through the lot I explained that we are not going to take several hours of labor @ $an hour to take off the exhaust and give it to him especially when it was never promised to him He agreed that in fact nothing was promised to him and nothing was in writing as well and left We went far and above to make this purchase right by supplying a spare tire and jack after the fact, giving him a discount on the vehicle he purchased and taking his trade in by his word that it is all good which in fact it is not None the less we are big boys and we as well had nothing in writing that his car was problem free as he stated and we are handling all the very expensive issues professionally and with no feedbacks or complaints to Mr*** We also priced the headers and they are under $new so when he is asking for $this makes no sense at all In summing this all up, we feel we did nothing unethical or illegal and dealt in a very proper manner If you have any further questions please don't hesitate in contacting me direct @ ###-###-#### [redacted] *** General Manager