Hawks Prairie Home Furnishings

We ordered the customer a new nightstand and replaced the foot board for them

We have delivered the tv stand that the customer ordered
Jeff

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** And *** ***

We are so sorry you did not receive your refund check for the lamp. The check was mailed out yesterday 2/23. If any part of the wall unit has damages we are happy to replace any damaged pieces as any pieces can be ordered as a part. We need photos of the damage emailed to...

[email protected] and we would be happy to order parts and install them. I am sorry if there was confusion about the wall unit being a floor model. The wall unit retails for over $2,000 and with your sale you paid roughly $1200 plus tax. Please let me know how we can help. 360-455-8845

We ordered the customer a new nightstand and replaced the foot board for them.

I apologize that this has gone on for as long as it has.  I have called twice to present an option to the customer, first time voicemail was not available and on 6/23/15 at 5:06 I was able to leave a message.  I know that we had originally set up a technician to come out and take a look at the product, but that service was denied by the customer.  We then requested that our delivery drivers go out and take pictures, because the pictures provided showed very little damage, or was hard to see the damage due to picture quality.  When our drivers arrived, nobody was home.  We would like to get this taken care of for the customer, and are willing to replace both the Night stand and the dresser.  We do not have access to any more of this headboard, so we are willing to give a credit of 40% of the package price of the bed (refund would be in the amount of $159.60).  We hope this satisfactorily takes care of this for the customer.

Complaint: [redacted]I am rejecting this response because:We have not received anything from them and it has not addressed the headboard, the dent in the dresser we have already had to make two payments and have...

not even received the goods that we are paying for! This should be consider theft as we have to pay but haven't received the goods that we paid for. they have NOT done anything!We have not received new night stand, we didn't ask for new footboard, it was side rail and the initial complaint talks about the Headboard and also the dresser. The haven't responded to any of the initial complaint.  Sincerely,[redacted] And [redacted]

We have refunded the purchase for not getting merchandise in adequate time frame.