Havertys Furniture

just last week bought 2 sofas and a dinning set from the Fairfax store and paid good chunk of money. Dinning table has a nice crack in the middle of it. the person who took my call tried to convince me that the crack is probably part of the "design!" I told them that I need a replacement by Saturday, was told that is probably not going to happen. will let you know about the sofas when I get them in 12 weeks!

Havertys Furniture [redacted] ***Bowie, MD ***12/18/15To whom it may concern:In reference to ID # [redacted] the sale has been cancelled per the customer's request

See attachment or check attachment tabI have received your letter and acknowledge [redacted] did purchase the product she referencesI also agree she has reported sporadic issues with the [redacted] adjustable base and we did give her the information that the vendor handles their own service issues [redacted] did not agree with that so I have been in contact with [redacted] in order to resolve her complaintWe have offered to exchange the base, or send technicians and provide her with a step stool to overcome the height issue as she reportedWe last spoke on 5/11/and she stated she was too busy at the moment to discuss the issuesI sent a follow up email touching base with her on 5/16/Until receipt of this complaint from the Revdex.com, I have not heard from [redacted] .Havertys stands ready and has never disagreed nor been adversarial with any of the suggestions by [redacted] She has been offered to exchange the base or even return any and all of the product she has purchased for a full refundWe simply need [redacted] to instruct us on what she would like to doWe look forward to resolving the concerns [redacted] hasBest Regards, Jeffrey S [redacted] Branch Manager ###-###-####

Please see attachments

Havertys Furniture
*** *** ***
Bowie, MD ***
12/18/To whom it may concern:
In reference to ID #*** the sale has been cancelled per the customer's request

See attachment or check attachment tab.I have received your letter and acknowledge *** *** did purchase the product she referencesI also agree she has reported sporadic issues with the *** adjustable base and we did give her the information that the vendor handles their own service
issues*** *** did not agree with that so I have been in contact with *** *** in order to resolve her complaintWe have offered to exchange the base, or send technicians and provide her with a step stool to overcome the height issue as she reportedWe last spoke on 5/11/and she stated she was too busy at the moment to discuss the issuesI sent a follow up email touching base with her on 5/16/Until receipt of this complaint from the Revdex.com, I have not heard from *** ***.Havertys stands ready and has never disagreed nor been adversarial with any of the suggestions by *** ***She has been offered to exchange the base or even return any and all of the product she has purchased for a full refundWe simply need *** *** to instruct us on what she would like to doWe look forward to resolving the concerns *** *** has.Best Regards,Jeffrey S*Branch Manager###-###-####

May 15, 2014
To whom it may concern,The complaint you received, under ID number [redacted] from [redacted] was resolved April of this year. The customer was contacted by the Branch Manager of the location in [redacted], MD. The customer is satisfied and any questions he had were explained...

to him. Thank you for your attention to his concerns. If anything else is needed, please contact [redacted], at [redacted].Respectfully,

Havertys Furniture[redacted]Bowie, MD [redacted]12/18/15To whom it may concern:In reference to ID #[redacted] the sale has been cancelled per the customer's request.

See attachment or check attachment tab.
I have received your letter and acknowledge [redacted] did purchase the product she references. I also agree she has reported sporadic issues with the [redacted] adjustable base and we did give her the information that the vendor handles their...

own service issues. [redacted] did not agree with that so I have been in contact with [redacted] in order to resolve her complaint. We have offered to exchange the base, or send technicians and provide her with a step stool to overcome the height issue as she reported. We last spoke on 5/11/15 and she stated she was too busy at the moment to discuss the issues. I sent a follow up email touching base with her on 5/16/15. Until receipt of this complaint from the Revdex.com, I have not heard from [redacted].Havertys stands ready and has never disagreed nor been adversarial with any of the suggestions by [redacted]. She has been offered to exchange the base or even return any and all of the product she has purchased for a full refund. We simply need [redacted] to instruct us on what she would like to do. We look forward to resolving the concerns [redacted] has.
Best Regards,
Jeffrey S[redacted]
Branch Manager
###-###-####

Review: The furniture was delivered on 5/22/10 and on 10/5/11 I had to be repair due to broken right arm and sofa left arm broken. The furniture was repair more than two times.Desired Settlement: Please replace the chair and sof!

Business

Response:

See attachment or check attachment tab.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Havertys Furniture Company is sending someone to my home on 7/13/13 to see the furniture !!! I am waiting to see what they are going to do about the furniture.

Business

Response:

See attachment or check attachment tab.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The sofa and chair arms are broken and falling off when you sit on them. The pictures show good condition of the furniture when you are not sitting on them. The furniture is bad and has been in bad condition from the time of purchase.

Regards,

Business

Response:

[redacted]:35 AM (1 hour ago)to me[redacted]

I have attached photos of the sofa and chair taken on 07/13/2013.

* both items were delivered 05/22/2010.

* We have sent a trained experienced furniture technician to the home twice

to inspect what has been claimed as "sofa and chair arms are broken and

falling off". * The technician was unable to find any such problem with the

furniture.

* We offered the customer a $300 gift certificate which he rejected.

Thank you.

(See attached file: Revdex.com Complaint [redacted].pdf)

Assistant General Manager

Northern Virginia/Maryland

[redacted]Revdex.com Complaint [redacted].pdf

127K View Download

Review: I purchased a dresser drawer and nightstand in Feb. from Haverty's At the time of purchase you find out there is a $150 delivery charge. I had purchased furniture from here before and there was no delivery charge. There is NOTHING on a sales ticket or in the store that says there is a charge. I leave very disappointed. I call a couple days later to discuss this and any other options around a delivery. I was told the pieces could be picked up but not put together. I ask is the dresser need to be put together or just drawers inserted. Store Manager wasn't sure (yea right). I negotiate a $75 delivery fee and purchase the furniture (still baffled at this hidden charge). Top Drawer delivery double inspection. Well after the guys leave my wife looks at the underneath part of drawer and its split. Seriously, second time with this double inspection high dollar delivery. 2 weeks later technician comes out says he can glue it for now and put in work order for new piece. ( why would I pay $900 for furniture to have it glued and someone would be in touch to get me a new drawer. 3 days go by no call. I call cust service. A whole new Dresser must be delivered. This will the second day I have to take off work for something that is not my fault and lose money. I would like some answers as to how they can FORCE you to have something delivered and not show that information or cost on a price tag. I would also like toknow who rates this QUALITY service. Second purchase and second fail from this company. Delivered 2 sofa previously one piece was dinged and then they put a hole in my wall delivering. Something needs to be done for this lack of quality.Desired Settlement: I would like someone to explain this top drawer quality and double inspection besides it could get dinged on the delivery. I would like someone to explain the hidden charge of delivery and why the store manager is cool enough to down play not knowing if a piece of furniture is actually put together from start at their store. This must be stopped.

Business

Response:

May 15, 2014To whom it may concern,The complaint you received, under ID number [redacted] from [redacted] was resolved April of this year. The customer was contacted by the Branch Manager of the location in [redacted], MD. The customer is satisfied and any questions he had were explained to him. Thank you for your attention to his concerns. If anything else is needed, please contact [redacted], at [redacted].Respectfully,