Haven Homes

Extremely unprofessionalUpon move in the Realtor pointed out all the damages in the rental property and promised it would be repaired before or shortly after we move inWe have been living in their home for months now, we have had about different contractors come in and give estimates to Haven Homes Inc and still haven't had anything repairedThe house was obviously a flip done by very poor quality contractorseverything in this home is poorly constructed to look nice at first glance but definitely not to last

Dear [redacted] : Haven Homes, Increceived Complaint # [redacted] on 09/15/Prior to receipt of said customer complaint from the Revdex.com, I stopped by the property in questionI spoke to the customer on 09/14/while delivering a written Hour Notice to enter the property for needed pool repairsDuring our conversation, I became aware that there had been instances where breakdowns in communication and clarification of expectation were in orderHaven scheduled a meeting with the Customer to acknowledge and resolve the customer's concernsThe face-to-face meeting was scheduled and took place on Wednesday, 09/27/The customer complaints have been addressed as follows: Day Pest Control: The work order was created on 07/07/The work was complete on 07/17/Monthly Pool Fee Oversight: The customer had a valid complaintThis issue was brought to my attention on 09/14/during conversation with the customerThe Prorated Concession for July in the amount of $was applied to the customer's ledger the next morning; on 09/15/Pool Pump Repairs: On 07/26/Haven received a Service Request for the poolThe Customer indicated that the pool water was evaporating inches per weekCustomer indicated that the pool pump was not workingThe Pool Maintenance Vendor also brought this matter to Haven's attention and provided a verbal estimateHaven's Regional Maintenance Manager requested a formal proposal from the vendor so that the scope and cost could be reviewed and approved through a competitive bidding processThe Scope of Work was sent to multiple vendorsThe bidding process took several weeks to awardThe work was awarded and scheduled on 09/12/to start Friday, 09/15/The customer was notified on 09/14/that work would start on 09/15/Work was completed 09/15/AC Unit: Haven received two after hour calls for Non-Emergency AC Repair Service on 08/28/(5:PM and 7:PM)Haven dispatched a vendor to the residence the next morning and the vendor contacted the tenant and arrived to complete needed repairs at or about 12:Noon on 08/29/Account Overcharged by $& Never Refunded: This statement was found to be factually incorrect and was resolved as soon as the issue was uncoveredThe customer originally applied for residency in another propertyThe property was leased to another tenantAs a professional courtesy, Haven transferred the customers' applications for tenancy from the original property that they applied for; to the property that they currently occupy and agreed to waive any subsequent application feesIn so doing, we did not require an additional application fee for background screeningThe customer walka money order for another $application fee on or about 06/28/The following month, we became aware of the issue and the Application Fee was reversed on or about 07/27/without issue.Resolved: Based on our review of the customer work orders, we find that the work requests have been addressed and resolved within standard company policy guidelines for timelinessHowever, I expressed to the customer that Haven can do a better job communicating receipt of said work requests and articulating to the customer what the estimated time of vendor arrival and work completion will beThis will reduce customer uncertainty and help clarify expectations for results.During our face-to-face meeting with the customer, I expressed my sincere apology for the miscommunication and I explained to the customers that they can always leave a message for Senior Property Management in the event that they feel that their customer service issues are not being addressed or resolved appropriatelyOur property and leasing managers do their best troubleshooting and addressing a customer issues on a daily basisHowever, I acknowledge that there are times when certain matters (particularly those involving customer concessions or authorization to spend money) require Senior Management approval and/or adjudicationOn such occasions, my staffs' hands are tiedIt is therefore incumbent upon me to do a better job at identifying such occasions and reach out to our customers to resolve said problems.During weekly Staff Meetings, I will make a better effort to probe staff about customer service challengesIn so doing, I expect that we will be better able to de-escalate potential customer-related issues, set clearer expectations with customers, broaden our open lines of communication, and improve quality service and management practices.Thank you for bringing this matter to my attentionWe hope that you find our response to said complaint acceptable.Regards, [redacted] Senior Property ManagerHaven Homes, Inc

This company is very inconsistent I repeatedly was sent on a wild goose chase when looking for a rental home The sales reps consistently sent me old updates on available homes, I would drive to see the homes, only to be told the homes had been taken that very day or been off the market; one in particular I went that same day, asked repeatedly was it was available, told yes asked to view the home, only to be told a realtor would contact me I then called next day to confirm about seeing the house and I was told it was removed from the market not sure why Once again, they wanted to send me another outdated list or told to check their website which also has outdated rentals This company is solidly, undisputably the worst and unprofessional company I've ever dealt with! I RECOMMEND NO PERSON IN NEED OF A HOUSE USE THIS COMPANY!

Dear [redacted]: Haven Homes, Inc. received Complaint #[redacted] on 09/15/2017. Prior to receipt of said customer complaint from the Revdex.com, I stopped by the property in question. I spoke to the customer on 09/14/17 while delivering a written 24...

Hour Notice to enter the property for needed pool repairs. During our conversation, I became aware that there had been instances where breakdowns in communication and clarification of expectation were in order. Haven scheduled a meeting with the Customer to acknowledge and resolve the customer's concerns. The face-to-face meeting was scheduled and took place on Wednesday, 09/27/17. The customer complaints have been addressed as follows: 1. 30 Day Pest Control: The work order was created on 07/07/2017. The work was complete on 07/17/2017. 2. Monthly Pool Fee Oversight: The customer had a valid complaint. This issue was brought to my attention on 09/14/2017 during conversation with the customer. The Prorated Concession for July in the amount of $52.50 was applied to the customer's ledger the next morning; on 09/15/2017. 3. Pool Pump Repairs: On 07/26/17 Haven received a Service Request for the pool. The Customer indicated that the pool water was evaporating 6 inches per week. Customer indicated that the pool pump was not working. The Pool Maintenance Vendor also brought this matter to Haven's attention and provided a verbal estimate. Haven's Regional Maintenance Manager requested a formal proposal from the vendor so that the scope and cost could be reviewed and approved through a competitive bidding process. The Scope of Work was sent to multiple vendors. The bidding process took several weeks to award. The work was awarded and scheduled on 09/12/2017 to start Friday, 09/15/17. The customer was notified on 09/14/17 that work would start on 09/15/17. Work was completed 09/15/17.4. AC Unit: Haven received two after hour calls for Non-Emergency AC Repair Service on 08/28/17 (5:38 PM and 7:35 PM). Haven dispatched a vendor to the residence the next morning and the vendor contacted the tenant and arrived to complete needed repairs at or about 12:00 Noon on 08/29/2017.5. Account Overcharged by $35 & Never Refunded: This statement was found to be factually incorrect and was resolved as soon as the issue was uncovered. The customer originally applied for residency in another property. The property was leased to another tenant. As a professional courtesy, Haven transferred the customers' applications for tenancy from the original property that they applied for; to the property that they currently occupy and agreed to waive any subsequent application fees. In so doing, we did not require an additional application fee for background screening. The customer walked-in a money order for another $35 application fee on or about 06/28/17. The following month, we became aware of the issue and the Application Fee was reversed on or about 07/27/17 without issue.Resolved: Based on our review of the customer work orders, we find that the work requests have been addressed and resolved within standard company policy guidelines for timeliness. However, I expressed to the customer that Haven can do a better job communicating receipt of said work requests and articulating to the customer what the estimated time of vendor arrival and work completion will be. This will reduce customer uncertainty and help clarify expectations for results.During our face-to-face meeting with the customer, I expressed my sincere apology for the miscommunication and I explained to the customers that they can always leave a message for Senior Property Management in the event that they feel that their customer service issues are not being addressed or resolved appropriately. Our property and leasing managers do their best troubleshooting and addressing a customer issues on a daily basis. However, I acknowledge that there are times when certain matters (particularly those involving customer concessions or authorization to spend money) require Senior Management approval and/or adjudication. On such occasions, my staffs' hands are tied. It is therefore incumbent upon me to do a better job at identifying such occasions and reach out to our customers to resolve said problems.During weekly Staff Meetings, I will make a better effort to probe staff about customer service challenges. In so doing, I expect that we will be better able to de-escalate potential customer-related issues, set clearer expectations with customers, broaden our open lines of communication, and improve quality service and management practices.Thank you for bringing this matter to my attention. We hope that you find our response to said complaint acceptable.Regards, [redacted]Senior Property ManagerHaven Homes, Inc.

Attached is a copy of the lease agreement.

Extremely unprofessional. Upon move in the Realtor pointed out all the damages in the rental property and promised it would be repaired before or shortly after we move in. We have been living in their home for 6 months now, we have had about 10 different contractors come in and give estimates to Haven Homes Inc and still haven't had anything repaired. The house was obviously a flip done by very poor quality contractors. everything in this home is poorly constructed to look nice at first glance but definitely not to last.

This company is the worst. When they took over as the management company in the middle of my lease, there was no way to contract them at all! I had to Google them and still couldn't find any info (01/15/14). When I moved out they tried to make me essentiallypay for renovations. They said that the AC unit had to be replaced!? The AC unit was a new unit installed during my lease with the prior company! I also tried to give a 30 day notice and wasn't able to properly because again the only bridge between me and them was the rent and maintenance portal. I've been renting a long time and haven homes is by far the worst experience I've ever had.

This company is very inconsistent. I repeatedly was sent on a wild goose chase when looking for a rental home. The sales reps consistently sent me old updates on available homes, I would drive to see the homes, only to be told the homes had been taken that very day or been off the market; one in particular I went that same day, asked repeatedly was it was available, told yes asked to view the home, only to be told a realtor would contact me. I then called next day to confirm about seeing the house and I was told it was removed from the market not sure why. Once again, they wanted to send me another outdated list or told to check their website which also has outdated rentals. This company is solidly, undisputably the worst and unprofessional company I've ever dealt with! I RECOMMEND NO PERSON IN NEED OF A HOUSE USE THIS COMPANY!