Haus of Imports

This review is in response to my recently posted review since I can't amend/delete it. Apparently, the general manager at Haus of Imports just caught wind of what has really been going on with my situation. Based on the evidence that was brought to his attention, he told me that the sales associate that sent me the deceptive pictures is no longer employed there as this is not the kind of business that they run. In addition to this, he completely and immediately righted the wrong monetarily for me. I have a newfound respect for this company!

A nightmare from the beginning that still isn't over. I received the car with a check engine light on right off of the transportation truck and a clunking in the transmission on the drive home. Pictures from the dealership before the sale showed no dash lights on and a text message stating that the dash has no lights. Upon further inspection of all of the dealer pictures sent to me, there is a pic of the entire dash that you can see the check engine light on just beneath the steering wheel. Sadly, the picture with the check engine light on shows the time as 12:31 pm and the pic without a check engine light shows 12:38 pm which indicates a clearing of the code (Pictures uploaded). After Haus of Imports finally agreed to a return, it took 2 1/2 weeks to get my down payment back and now just entering the 4th week, I still have not had the financing cancelled which is crippling my credit from getting into another car.

Great dealership, fast and they work with you. They keep their words to you

Been going here for a while very good custermer service they deliver in there promise would recommend to any to come here to bu any vehicle they do sell luxury quality vehicles at a very fair price and take care of any issue you point out to them ,will definitely be back again to llok for another vehicle for my other child soon.

They were almost they really worked hard to help me get what I wanted.

I have been burnt 2 years ago on a car that I purchased locally here in Massachusetts. I have been very stressed out on shopping for a new vehicle. Once you loose the trust in car dealerships its very hard to gain! about 4 months ago, I made contact with HAUS OF IMPORTS and they truly made me believe that there really is good people out there doing honest business.
What a wonderful company.
I called to ask a question on a BMW they had, fast forward a few days later I was driving it! They spoke to me over the phone, Emails, Texts, face time and even went on a test drive for me while I was facetiming them. I mean, its really that kind of Dealership! It was like I had a close friend in the chicago area looking over the car for me! They were brutally honest. Somethings they pointed out I didnt like (Wear and tear) on the vehicle but thats what you get when we are talking about HONESTY.
I was so comfortable with the interaction between me Mike and Roni that I decided To buy the car siteunseen. They shipped the vehicle to me in just a few days and when it arrived it was exactly what I expected, picture perfect. They mailed the title out the very next day; everything was went smooth. This is a true dealership that has years of experience under their belt. Definitely In business for the long run.
Thank you again Roni, Mike, and the rest of the staff. I sure hope the company continues to grow because this is what car buying should really be. I cant wait till the time comes to buy my next one.
-EB

Down to earth people with no games or a sales push. I had an amazing experience with them. I contacted them via phone and asked if they could hold the car until Saturday because I had to make a three-hour drive and they did just that! (with a deposit) The communication was great, along with the on-site experience. Before I knew it I was driving home with my Mercedes within an hour of being there. The car is amazing and It was an amazing deal! Overall I would recommend them to anyone.

My experience was great! Roni *** was very helpful and answered my questions in a timely manner. After my purchase he followed up with a call to make sure I was pleased with my purchase. This was my second purchase from Haus of Imports.

I purchased a vehicle online during early January 2020. I had the vehicle delivered to Wisconsin from the dealership, outside Chicago, IL. It was delivered on January 10, 2020, around 5pm. I drove it approximately 20-40 miles between the 10th and 11th. On the 11th the coolant light came on. The dealership said to take it to a mechanic which I did. When they wanted 1500 just to get to where the problem was, the dealership asked me to take it to a smaller shop. I had to pay off the first mechanic and bring the vehicle home till I could afford another mechanic. The dealership sent me 500$ to help with "whatever" I need it for. The next (smaller) mechanic got the vehicle on Feb. 7th and immediately found coolant traces at the back of the engine bay near the passenger side, dried coolant in the valley pan, and dried coolant tracks down to the bottom of the motor where it would have been noticed during any inspection. I agreed to pay the mechanic a down payment because he suspected a head gasket once he looked under the manifolds. When he dropped the engine, he found coolant in the cylinders and a missing timing chain guide. He found a replacement engine for ~3,800 instead of taking the risk of having the gasket blow again due to a misshapen cylinder head. I am looking for compensation for 1/2 of the cost that I paid to have the vehicle fixed: $11,328.53/2 = $5,624. He already gave me $500 so that leaves $5,124. This would be an acceptable amount and I have all the photos, documents, and description from the mechanic. This is more than fair because just the head gasket to be replaced would have been $4,700. I am not seeking payment for the tow truck, the first diagnostic, or the 2+ months of not having a vehicle.

Great customer service from all of the Haus of Imports team especially Alex! They went above and beyond to get me in the vehicle of my dreams and got me in and out in a matter of an hour! Thanks again guys.

On 5/08/19 Bought used *** 3x 2005 from sales guy Robert who said that there was only one thing wrong which he said he would reimburse me to fix. The issue was $650 and he only wanted to pay $250. He said the check was mailed on the 14th but never received. Also never received title. they are saying now that these were mailed. Also the repairman found that the codes and some issues that were wrong with the car were hidden as he scanned and found someone deleted codes in order to sell me a faulty car. I sent proof to the sales guy and his answer was I bought it as is, Ok but he did not disclose all the other things wrong with the car and hid them. Asked to speak to the owner and he said he was not available. I now have spent 3000 when Im done on the car repairs. Im asking for common business courtesy and the price of car could have been negotiated if I knew it had alot more wrong.