Very poor customer serviceOur driver was late for pickup due to a breakdown but when he arrived hours late for pickup the load was not ready and he had to wait another hours for the loadHaulmark took $off the rate so we got paid $for this loadwill never do Business with them again
we have PU for 8PM I receive the call from the driver 8AM next morning they said the load still not ready..so we call all the receivers to find out till what time they open..receiver closed at 3pm on friday and not open on SAT, SUN so we would have to deliver on MONDAY ONLYWe tell broker that this load is cancel because the product is not ready they said you have to stay thereLoad was paying 500$, our expenses per day with *** *** and leased Reefe per day plus we have to pay the driver layover for each day..broker call shipper and told them to put one pallet so we couldn't leave the facility and tell us if we leave gonna have claimso we have no other choice that call police to get our driver and trailer out therewhen police come our driver explain the situation .police officer told them: this is was not legal to do so and you have min to bring trailer that belong to *** *** without any of your product inside...in min we got our trailer back
I received great service, they were on time and very nice
Very poor customer serviceOur driver was late for pickup due to a breakdown but when he arrived hours late for pickup the load was not ready and he had to wait another hours for the loadHaulmark took $off the rate so we got paid $for this loadwill never do Business with them again
we have PU for 8PM I receive the call from the driver 8AM next morning they said the load still not ready..so we call all the receivers to find out till what time they open..receiver closed at 3pm on friday and not open on SAT, SUN so we would have to deliver on MONDAY ONLYWe tell broker that this load is cancel because the product is not ready they said you have to stay thereLoad was paying 500$, our expenses per day with *** *** and leased Reefe per day plus we have to pay the driver layover for each day..broker call shipper and told them to put one pallet so we couldn't leave the facility and tell us if we leave gonna have claimso we have no other choice that call police to get our driver and trailer out therewhen police come our driver explain the situation .police officer told them: this is was not legal to do so and you have min to bring trailer that belong to *** *** without any of your product inside...in min we got our trailer back
Great company, easy to work with, and friendly staff! I will definitely be using them again!