Hatton Contractors

To whom it may concern, I Marc M [redacted] General Manager of Cherry Hill MercedesCherry Hill Mercedes overnighted a check as per the clients instructionsThe [redacted] tracking number [redacted] was Delivered to [redacted] on 10/17/at 10:am and signed by [redacted] I left a voice message on [redacted] My message was to inform the client that the [redacted] was received I called two different phone numbersHere are the phone numbers we have on fileHome [redacted] (voice mail left) [redacted] (voice mail was full unable to leave message)As of 10/18/at 7:pm I have not heard from the clientthank you Marc M [redacted]

Complaint: [redacted] I am rejecting this response because: I did not get the refund The manager said they overnight the check, but as of right now 8:41pm, Oct 17, I did not have the refund check or a credit to my car loan Regards, [redacted]

To whom it may concern, My name is Marc M*** I am the new General Manager of Cherry Hill MercedesI would like to apologize for the delay for the refund to *** *** The manager that was handling this refund no longer works for the companyThe ex
employee did not do his do diligence to handle the customer in the proper mannerOnce I became involved with the situation we were able to refund the clientWe overnight a check to *** *** on October16th,We also called the client and updated her on the status of her refund. Both parties have resolved this issue.If you have any further questions please contact me at *** *** or *** thank you Marc Mattera

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThanks to Revdex.com because I wouldn’t have received my refund if I didn’t complain through your office
Regards,
*** ***

To whom it may concern, I Marc M[redacted] General Manager of Cherry Hill Mercedes. Cherry Hill Mercedes overnighted a check as per the clients instructions. The [redacted] tracking number [redacted] was Delivered to [redacted] on 10/17/17 at 10:23 am and signed by [redacted] I left a voice message on [redacted] My message was to inform the client that the [redacted] was received.  I called two different phone numbers. Here are the phone numbers we have on file. Home [redacted] (voice mail left) [redacted] (voice mail was full unable to leave message). As of 10/18/17 at 7:21 pm I have not heard from the client. thank you Marc M[redacted]

Complaint: [redacted]
I am rejecting this response because:  I did not get the refund.  The manager said they overnight the check, but as of right now 8:41pm, Oct 17, 2017 I did not have the refund check or a credit to my car loan.
Regards,
[redacted]