Hasbro

The transformers figures are getting smaller and smaller, but the prices of them are getting higher and higher. What's worse? With such high prices, their quality control is bad, they sometime assemble the parts wrong(left to right/right to left). And by the way I really hate the plastic free packages, It is good idea to reduce plastics but can you just give us boxes that without holes on their front? Sometime we find figures that already lost parts in boxes, and the holes let the figures get damage while being delivered. I am a fan of Transformers so I really hope hasbro can just make good toys, but you always let me down. I hope I wont stop collecting TF figures in the future.
In short :
1.Plz don't let the prices go up again.
2.Plz don't let the figures become smaller.
3.Get a better quality control.
4.Stop using the "hole box" design.

Recently my grandson was given Nerf PowerMoves Spiderman toy Web Blaster. Although it says Age 5+ on the box NONE of us could figure out how to make it work...that is no child or adult in the family could make it work. How can Hasbro market and sell a product that does not work???
I do not know what to do with the toy and I'm having trouble explaining to a 5 year old and 7 year old why they have a NEW toy that cannot be used. Please help stop the sale to other children.
Mrs.

Recently shelved a toy (D-O interactive droid) they claimed was a self balancing interactive star wars droid that responded to voice commands and could be driven via an application available on ios and android smartphone platforms. The toy does not stay upright when being driven nor does it respond to any voice commands. There is a video depicting not only it’s ability to do such things, but it’s ability to do such things with ease and control. Priced at $159.00 retail, I have purchased robots that are more capable for a lower price point that have had far more modest advertising. This is not only false advertising (misrepresentation of material fact according to New Jersey state contract law: where the toy was purchased) but also an egregious robbery from a company that is already prosperous and has no business swindling it’s loyal customers; Disney/Hasbro.

A recent “backers for for pre production” campaign just passed. I had placed an order ,before the cut off, for it for my son who loves unicron. It took me through the payment options and and redirects and everything. It eventually took me back to the pulse page and said submitted and thank you. The next day, nothing. No record of the order or confirmation or even account activity. I contacted hasbro pulse and they said they didn’t accept the payment option I clicked for the item! What did I just go through by clicking all the buttons and submitting and going to payment page and back? Why would they enable the links for the payment option if they weren’t going to accept it?! Now it’s too late to order or select another payment option, my sons crying and hasbro pulse won’t do a thing about it! They ended the email with “thanks for being a fan.” Sorry, not anymore. I’ve been collecting *** probably before half the problem that work for hasbro has been alive, my sons been collecting them his entire life and earning money to buy them himself. He raised half the money for unicron by himself! Great way to pay off a “fan” hasbro! Enable a link you won’t accept, call the consumer a liar and *** a 14 kid out of something he’s worked his butt off for! I guarantee if it was a huge online retailer with the concern, they would drop everything to help them.

I am requesting your assistance. I and my Grandson have written to Hasbro. We have never received a response. My grandson has over 30 Beyblades. He found one minimally defective. He mailed the part to Hasbro but he has not heard from them. I followed up with my own letter, again we were ignored. We would request your assistance by asking them to at least reply and send back the defective item if they are too cheap to replace same. I have included the two letters that were submitted. Please reply as to the attitude of Hasbro.

We agreed to receive replacement of ***. We sent the toys in. The company now states that they do not have the product. We see it at the stores. They refused to return our toys to us and sent us mini-*** that are not the big ones and are not the *** ones.

I have a 15-year-old *** child whose world revolves around the *** product line. On June 24, 2019 at approximately 9:30 PM, my child located a *** toy on the sales floor shelves at the *** store located at 2430 Santa Barbara Blvd in Cape Coral, Florida. Upon checking out with the item we were advised that the item, despite being on the sales floor was not available for purchase because its release date was July 15, 2019. My child was devastated and in tears. My complaint against Hasbro is their responsibility in governing their retailers and when their retailers place items on the sale floor. When I contacted Hasbro directly they took no action in doing anything about this matter. Hasbro should implement a protocol which makes their retailers not place items on their sales floor when the items are not available to consumers. My *** child who has been a collector of *** toys for nearly a decade is so distraught over this incident that he desires to throw his entire collection of *** in the trash*** children are extremely sensitive to issues and this has devastated my child beyond comprehension and obviously beyond any concern of the Hasbro company

We recently bought the kids the combiners transformers because transformers was a childhood favorite. We spent between $25-$32 on each one and have the combiners for the optimus prime (of course) and the decepticons. The kids love them and play with them. The problem is that we noticed the quality of the toys decrease significantly due from putting them together. We also have transformers that are not combiners and some of them have broken. We have about 12 of them together and spent a lot of money on this. We were hoping for them to last for long time but they are not.

On May 1, 2019 I completed an order for a box of ***. This order was completed successfully on the *** website from the seller hasbro-toy-shop. According to the *** terms of service "You enter into a legally binding contract to purchase an item when you commit to buy an item, your offer for an item is accepted, or you have the winning bid (or your bid is otherwise accepted)." Upon following up on the reason for the cancellation, I was told by two different *** employees that the seller cancelled the order but they were not able to provide a reason for the cancellation. I was not given any notification of the cancellation and inquiries to the seller account via ***'s messaging platform also went unanswered. After my order was cancelled, the item was later listed on the *** platform and other buyers were 1) able to place an order for the same item I did and 2) those orders were fulfilled.

To add insult to injury, Hasbro/*** offered an "apology gift" to buyers who placed orders after the initial allotment had been exhausted. My understanding is that there were orders that were confirmed after the product had sold out. For reasons that are not clear to me (but were described by *** employees as "arbitrary"), buyers who had orders cancelled after the initial allotment was exhausted were "entitled" to the gift but those who had orders cancelled prior to the allotment expiring are not entitled to the same gift.

I have evidence supporting my claims. First I have a screen shot that indicates I completed an order successfully. Again, this was confirmed via two separate *** employees. Second, I will show that hasbro-toy-shop willingly sold the same product to other buyers AFTER I had completed an order. If necessary, I can also provide emails placed on the *** support platform as well as audio recordings of phone calls to *** support.

Time and time again Hasbro release *** Limited Edition products - they complete the sale, charge my credit card and then back out - leaving very disappointed customers. If you aren't able to properly facilitate the sale of these collectible items then you should reconsider selling them. The only people that benefit are the scalpers that somehow get the product and then sell them at a HUGE profit on

I purchased Hasbro's *** on ***. This was an item limited to 12,000 units that went on sale at a specific time. Being fully prepared and having taken time off of work, I was one of the first 12,000 to submit an order for the item, on time. With 20 years of ***ing experience, I've known to always trust a purchase to be good when I completed the order and then returned to work.

Instead of receiving a confirmation e-mail, my purchase was listed as "payment pending". At this time, I immediately sent Hasbro notification that I wanted to make sure the purchase would be completed, and that I wished to be contacted if needed, and not to cancel my order. Unfortunately, due to a series of mistakes on the part of *** and Hasbro, many thousands of purchasers had their purchases cancelled due to "payment issues" (note my card was valid, and details provided were correct). Instead of contacting affected parties, Hasbro relisted the item, eventually causing nearly 45,000 orders to be placed for 12,000 units.

My order was cancelled due to payment issues. I received no warning, notice, notification, or apology. I had to learn hours after the fact, and search through my *** page on a desktop site (no notification visible on ***'s phone app) that my order had been cancelled. I sent Hasbro multiple communications, through ***, Wizards of the Coast's homepage, and Hasbro itself. No communication has been received in eleven days at the time of creating this complaint.

*** and Hasbro, in an attempt to correct this matter, began contacting people who purchased the item in waves subsequent to the original sale, who had their payment method charged for the item. Customers were either advised they would receive the item or receive a $20 *** gift card and an "uncut sheet" of "foil mythic rares/rares from ***". Unfortunately, Hasbro has made no such offer, communication, or compensation to those who did not have their cards charged. They have done absolutely nothing for this subset of thousands affected by this issue.

I find it incredibly insulting and terrible customer service to cater to one affected party and offer silence to another. My card was not charged, this is true, however, I was a timely buyer who purchased the item on time. My order was cancelled without any attempt to resolve the matter and the item is now impossible to purcahse do to having nearly doubled and/or tripled in value since the original sale. Not only do I not have an item that I was truly entitled to, I have no offer of compensation or access to the "uncut sheet" gift Hasbro is sending as an apology.

I do not like the fact that Hasbro acknowledges it was wrong to charge people when the item was not available, but does not seem to acknowledge any wrongdoing in ignoring the "First Come, First Serve" expectations of any limited edition product's sale. Weeks of anticipation were shattered. I paid $540 to get this item and was not even given the dignity of an e-mail telling me my order was cancelled. Thousands of people who were timely in ordering the item now not only aren't getting the item they attempted to pay for, they are not getting access to the *** gift card or "uncut sheet". Hasbro has determined the wisest course of action was to discriminate against those who purchased timely but didn't pay, in comparison to those who did pay. The offer of the free item ("uncut sheet") therefore is more a matter of preventing litigation than it was actually trying to make up for the issue. If Hasbro was truly trying to do the right thing, they would offer all affected parties the same compensation in regards to the matter.

I spend thousands and sell thousands of dollars worth of *** product. I can verify this as a fact. It deeply shatters my faith in the brand when I am treated with absolute disrespect. There have been instances of purchasers receiving more than the maximum limit of boxes, and there are many instances of consumers who purchased the item late, were not timely, and either received the item or offers of compensation. This simply isn't good business and is not fair to me as a buyer who came on time with money in hand and submitted a timely order while the product was still in stock.

on may 1st Hasbro sold an limited edition item on their *** store called "***" that was supposed to be sold to the first 12,000 people buying the item. I placed an order between 400 and 1000 people ( don't know exact order number they refused to tell me) and my order was canceled due to supposedly due to payment not going through and on my order on *** told me to repay for the item which I did and received confirmation and my *** was charged. got a cancel request saying that the item was out of stock and that I wouldn't be getting what I paid for contacted *** and hasbro to see what they were doing and how they were fulfilling the orders never got a response from hasbro, *** said it wasn't something they handle. then came to realize they were sending out the items to people who ordered after me and when I called back to see why others who ordered after me were getting the items I was given an email to send my order information to and was never given a response

Still a complete fiasco with ***. More orders placed and cancelled than accepted. Supposedly taking the first 12000 orders which isn’t accurate. They cancelled the very first batch of orders because they didn’t charge tax, but cancelled those without giving the option to then pay tax. They manage to screw up ***s every time in multiple ways and never get their act together. A true embarrassment in this day and age. Having a super limited release that only benefits scalpers, they can’t figure out a distribution method that is reasonable and don’t even follow what they state at that.

I attempted to purchase *** on the company's *** store as it was the only location to purchase the item. I managed to get 2 boxes and make my payment by 1201pm on 01 May 2019 when the order was instantly canceled. I attempted to contact the company using there online live chat which after 5 min kicked me saying the company was closed and then when I finally reached someone by phone they said to wait. I finally managed to find another listing and made the purchase of 2 more which was finally complete and added to my purchase history. The company then stated they sold more then they had and canceled my order again. This has bot happened once but three time for each of the 3 *** sets the company has released and with each release my order had been canceled.

On 5/1/19 at 3pm est the War of the Spark Mythic Edition was released for sale. At this time I placed 2 of these items on order through the Hasbro *** store and received a confirmation of my order and my credit card was charged. 2 days later on 5/3/19 I was informed that my order was being refunded. This is unacceptable from my perspective as they have now held $536.85 from my credit card for two days with no information on when I will actually see the refund. Also I do not want a refund I want the products which I was told I had successfully purchased. How in 2019 a company cannot reliably sell their products online is simply baffling.

I ordered 1 war of the spark mythic edition box as a guest it was confirmed then nothing happened. I then ordered 2 different war of the spark mythic edition boxes using my *** account. I have confirmation emails and proof that the money was take out of my account? I have not received any of the items I ordered and got confirmation on.

Item ID:

I am filing this complaint against the Hasbro, Inc. toy company. While the complaint is in regards to the cancelled transaction of two sales that occurred on Wednesday, 5/1/2019, the many problems that occurred are part of a pattern of negligent and unfair behavior by Hasbro, Inc. that goes back to at least 2013. Additionally, I will show that this transaction was not a simple “toy sale” per se but was a commodity transaction with specific, implicit conditions of sale that were not honored for a commodity item that Hasbro knew would immediately accrue in value after sale.

Several years ago, Hasbro Toys acquired and now owns the company called Wizards of the Coast. Wizards of the Coast’s primary and original product is the card game called Magic: The Gathering (MTG). While Wizards of the Coast did in turn acquired other properties, such as the *** product line, this complaint addresses irregularities with a sale of an MTG product. These irregularities were not a singular event; Hasbro has regularly run similar sales with similar issues (which they have willfully chosen not to address) several times a year since 2013. The irregularities in this last sale are thus not a one-off incident but are the latest example of a pattern of bad faith and negligence on Hasbro’s part.

The bare bone facts are follows. Hasbro advertised that it would sell 12,000 units of a limited boxed set edition of Magic: The Gathering game cards, called “War of the Spark Mythic Edition,” through their new *** store. These cards are in extremely high demand, so when the actual sale occurred, literally thousands of users were attempting to purchase the cards simultaneously. I was able to place an order for the cards within a few seconds of when the cards became available. I proceeded to checkout with my two card box set units in my cart, paid for the items via ***, and the transaction was completed. A few minutes later, I received a message from *** saying that my order had been cancelled. I called *** and the representative informed me that my *** account had been linked to my *** account in a way that caused a one or two millisecond delay in the processing of my *** transaction and the item had sold out during the delay. Effectively, this is the equivalent of my taking my item off of the shelf at a retail store ahead of someone else, on a first come, first served basis, and at checkout having the item taken away because another customer behind me in line was able to pull their wallet out their pocket faster than I was. While arguably this was not an equitable way of handling an item that had been placed into the *** checkout cart, in point of fact this is not what appears to have been what happened. Instead, based of hundreds of purchasers comparing notes on online forums, what actually happened is that *** neglected to add sales tax to the order and Hasbro summarily decided to immediately cancel all of the initial orders that had been processed through *** while all orders that had used credit cards as the payment instrument were not cancelled and were processed. Given that *** is the promoted and encouraged standard method of payment on ***, this meant that hundreds of users who placed orders ahead of other users effectively had their orders taken away from them because of technical issues on the side of the vendors (Hasbro, *** and ***) who were responsible for conducting the sale in a fair and equitable fashion.

Based on the advice of the *** representative, I reconfigured my *** account setting to eliminate the millisecond payment processing delay. As it happened, as I was on the phone with the *** customer representative, additional units were listed as being available for sale and I immediately placed another order for two units. This time the sale completed and *** listed my purchase as having been successfully completed. At one point, however, *** listed just shy of 50,000 units as having been sold when only 12,000 were available. This led me to be concerned that my order would not be fulfilled. Additionally, even though the over-sale orders are being refunded, who exactly gets to keep the interest on the millions of dollars that were collected (each unit was sold for $249.99) before being refunded?

I called *** and Hasbro several times Wednesday and Thursday to confirm that my second order was still good and would not be cancelled. Hasbro customer service said that if *** said my order was confirmed then I would get the order. *** customer service said that my order was confirmed; based on that, it looked like I would receive my order. However, on online forums there were real time updates by users saying that they were receiving cancellation orders but each time I contacted Hasbro and *** representatives, I was told my order would be fulfilled. Then around 11 PM Thursday night, I received an email from *** that stated that my order had been cancelled. I immediately contacted *** and the representative said that the letter had been generated in regards to my first cancelled order because *** listed the second order as still being in place. After reading more online posts about the rolling cancellation notices that were going out to purchasers, I called *** again less than fifteen minutes later and this time I was told my second order had indeed been cancelled. I was told my payment would be refunded, I would receive a modest token gift certificate from *** and Hasbro would send a promotional item in way of apology. However, given that the items I purchased were sold with the understanding that they would immediately double or triple in value at minimum (in fact, individual cards from this set are already appearing on *** and *** for more than the original price of the set) a refund and a “promo” of vastly lesser value are not sufficient recompense for what was effectively a commodity transaction where Hasbro did not honor the terms of sale (first come, first served).

What compounds all of this is that this fiasco is not a one time event but similar snafu sales have been regularly conducted by Hasbro several times a year since 2013. The basic issue is that the way Hasbro conducts these sales creates a system overwhelming and system crashing event where thousands, sometimes tens of thousands of users attempt to place orders for a limited number of Magic: The Gathering (MTG) special edition items. Until recently, these sales were conducted through the now defunct “hasbrotoyshop.com” website. Each time these sales were conducted, the limited infrastructure of the “hasbrotoyshop.com” website was completely overwhelmed (with what was effectively equivalent to a Hasbro self-inflicted “denial of service” attack) and invariably customers who placed orders before other customers had their orders cancelled. Hasbro’s interpretation of “first come, first served” seems to be whoever has an order come up in the cue after all technical issues are resolved is served and whoever placed an order before them who was impacted by a vendor technical issue be damned. My father, an IT professional, called Hasbro corporate after the last such incident last October and basically told them that not only was this unfair on principle because their IT staff was fully aware that their systems would invariably fail under such conditions (as had occurred like clockwork several times a year, year after year after year previously) but, additionally, since their systems are vulnerable to outside attack under such compromised conditions, then this potentially left Hasbro in a position of liability if bad actors took advantage of the situation. It is perhaps not a coincidence that after my father called (though he was probably one of many) that Hasbro elected to shut down “habrotoyshop.com” and switch to an *** storefront for these sales. Perhaps Hasbro corporate thought that *** would have the infrastructure to handle the load of tens of thousands users trying to simultaneously order a handful of products. However, based on conversations we have had with *** customer service managers, Hasbro did not think to give *** a heads up in regards to the massive load that Hasbro knew *** would be subjected to. If *** had been given a heads up by Hasbro, then perhaps they would have been able to prepare for the massive load that was coming or otherwise engage in proactive strategic preparation.

As I have stated earlier, Magic: The Gathering is not simply a toy or a game with a one-off, collectible value but is at the center of what is a thriving commodity trading market. Magic: The Gathering is different from other collectibles (such as *** or ***) because the commodity trading aspect is built into the Magic: The Gathering business model rather than being a market that arises independently of the manufacturers’ intentions. The aftermarket trading is directly fueled by how Hasbro and Wizards of the Coast distributes and markets MTG cards.

Magic: The Gathering (MTG) is a card game that is not comprised of a set, fixed number of cards. Instead, new cards and new card sets are offered for sale throughout the year. This is in fact the central aspect of the MTG business model where demand for new products is driven by the continual release of new cards and card sets. Typically, cards are sold in packs of fifteen cards which in turn may also be purchased in bulk units, referred to as “boxes,” of multiple packs (in the case of this latest sale, the box included 24 normal packs and 8 special packs plus 8 special individually packaged promotional cards). Players assemble decks from available cards and then compete. Typically, each different card may offer a greater or lesser playability advantage, based on their attributes, thus individual cards have a comparative greater or lesser value. There is a thriving aftermarket for MTG cards based on the marketplace’s perceived value of an individual card. Aftermarket card resale prices range from a few dollars to hundreds or even thousands of dollars. In addition to the strategic merits an individual card may offer, some categories of cards are offered in special editions that enhance a card’s collectibility above and beyond its face attributes. MTG packs are deliberately designed to be a mix of cards of greater and lesser playability and monetary worth. (Psychologists call such an operant conditioning marketing strategy a “variable reward schedule.”) Card set releases are in turn based on named themes with print and manufacturing runs based on these themes. When new themed sets are released periodically during the year, the older sets are retired from sale (as stock sells out).

Effectively, this business model of manufacture and distribution and its aftermarket means that MTG cards are not just “game” pieces but are part of a thriving MTG commodity market. Indeed, in the same way that comic books are traded as commodity items by buyers and sellers who have little interest in the comic books literary value, so there is a large segment of MTG card commodity traders who do so strictly based on the monetary value of the cards.

The fact that MTG cards represent a traded economy is important because Hasbro offers limited runs of special edition box sets of cards online several times a year and these sales effectively represent a commodity sale. It is understood by both Hasbro and the buyers that these sets will accrue in value as commodities immediately after the sale. Typically these card box sets immediately gain value with one or more of the individual cards being traded at prices greater than the original sale price of the entire box. As mentioned above, this is not a result unintended by Hasbro, but a central part of the MTG business model. So when such special card sets go on sale, these are effectively commodity sales and Hasbro has a responsibility to honor the terms of the sale as a financial investment (as would be expected in any commodity market transaction). Hasbro ostensibly offers the cards on a “first come, first served” basis but, because of known user overload technical issues, each and every time these sales are conducted online, this “first come, first served” is not honored per the advertised terms of the sale but orders are fulfilled only on the basis of what requires the least amount of technical pain and effort on the part of Hasbro. Effectively, Hasbro knows that the way they offer these cards for sale invariably causes chaotic technical conditions which invariably impact the sale. They know this because these sales have been plagued with similar technical issues several times a year since at least 2013. Given Hasbro’s intransient unwillingness to address these technical issues or deal with the aftermath in a fair fashion, the only conclusion is that Hasbro is utterly lacking in good faith when it conducts these online sales. Given that these are valuable commodities, Hasbro is creating real financial (and emotional) harm to its customers through its entrenched refusal to conduct these sales based on the agreed terms of purchase and sale (first come, first served).

At the time of the writing of this complaint, the full boxed set is now trading at $700.00 to $800.00. This demonstrates that the financial loss due to Hasbro not conducting this sale (and similar previous sales) in good faith is a financial loss that is not addressed by a refund, an *** gift card for a few dollars plus a consolation MTG “promo” of vastly lesser value.

Hasbro toy shop on *** recently had a limited edition item from *** posted at noon Wednesday May 1st 2019 where it was only permitted to sell 12,000 units; however, Hasbro failed to prevent collecting money for this product when they went above the outlined 12,000 units and failed to notify that which orders were successful or failed until after money had been collected. Hasbro held my funds for over 48 hours before issuing a refund leaving the intention that my order was successful as I received emails and money was successfully withdrawn from my account.

On May 1st at 2:50pm I sat down to wait for the launch of the ***. At 3pm sharp I found the listing, ordered 2 boxes, checked out, paid and got on screen conformation my order was completed. At 3:03pm I looked at my purchased items and could see my order. At 3:10pm I went back to my purchase history and the item was gone. I called *** and *** and both said my payment failed do to the seller. I have thousands of dollars in my *** account and used my balance to pay. I also specifically took time off, prepared for and was able to order the boxes. Why did my order then get reversed? Why did Hasbro decline my payment. I would like the 2 boxes I ordered please. Please help

Bought my son a motorized Nerf gun for his birthday at a clearance sale at ***. I did not work out of the box so I called customer service. They apologized profusely. We troubleshooted it and when nothing worked, they sent me a shipping label to send the battery cover back. They then sent me an entirely new gun for my son. Great way to stand by their products.