Hartford Courant

April 09, Revdex.com Case# [redacted] > I’m writing in response to your concern submitted to the Revdex.com Please accept our sincere apology for the inconvenience you experienced during the delivery of the Reminder News product to your household and damages to your snow blowerWe are sorry to hear that attempt to resolve your concern with the local distributor was not satisfactory Reminder News is delivered by Reneson, LLC, which is an independent distribution company contractor Hartford Courant is not responsible for damages resulting from delivery of the product For this reason, our operational manager-Jorge Madeira contacted you to explain that your concern requires that you speak directly to the local distributor In regards to delivery of the Reminder News, request to cease delivery to your household was processed on 03/04/15, delivery stopped on 03/12/ Again, you have our sincere apology for the obvious frustration and inconvenience you have suffered Please contact our customer service department at [redacted] should you wish to arrange for a call back from a representative from the local distribution office Sincerely, [redacted] Senior Customer Service Representative

December 8, Revdex.com Case # yes"> [redacted] I’m writing in response to your concern submitted to the Revdex.com Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issue on 11/24/ Your request placed to the customer service department on 11/24/14, requesting delivery of your newspaper was forwarded to the local distributorIn error, delivery of that day’s paper was not fulfilled We addressed your delivery concerns with the local distributor and regional managerA request to deliver your 11/24/newspaper the following day was placed and a supervisor from the local office placed a call to the household Regional Manager [redacted] , contacted you on 12/03/and explained that the delivery contractor was involved in a car accident while delivering newspapers on the morning of 11/24/Delivery service to the remaining customers on her route was completed by the local distributorIn error, delivery of your newspaper was not fulfilledMr [redacted] also provided you with his direct phone number for future reference A service credit for week ($3.45) and a credit for 11/24/newspaper ($0.35) was applied to your account As requested, a refund for the week service credit and 11/24/newspaper has been processed (Refund Total $3.80)Again, we apologize for the delivery issue and for the inconvenience you have experiencedYou are a valued subscriber and we will do everything possible to ensure that you receive a newspaper every day If you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, [redacted]

February 3, Revdex.com Case # [redacted] I am writing in response to the above noted Revdex.com complaintFirst and foremost, we are truly sorry for the manner in which this cancellation request was handledUnfortunately, when the complainant spoke to our customer service representative back in November of last year, the representative credited the account but failed to process a stop Regarding the phone calls received, again, we extend our sincerest apologyThe company calling was doing so to collect a past due balance that appeared on the account, which was the direct result of our failure to properly handle the stop requestI have credited the account for the $that was sent to us and a refund has been processedThe complainant should be in receipt of this check within two weeksI have also placed the account on our do-not-call listPlease note that do-not-call requests take approximately weeks for processing We failed a valued subscriberIt is our sincere hope that we may one day be given the opportunity to better serve this customer in the future Sincerely, [redacted] Customer Relations

April 14, Better Business Bureau Case# [redacted] Please accept our apology for the inconvenience you experienced due to a result of newspaper delivery issues We have been informed by Operational Manager Jorge M [redacted] that he has spoken to you about this matter and has addressed the delivery issues with the distributor for an immediate resolution In regards to the other questions you had about your account, we wish to confirm that your $payment, made on January 12, 2016, paid for your account in full through January 19, Service credits for missed delivery of newspapers, reported to our Customer Service Department from January through April 9, 2016, then extended your renewal date to January 28, At this time, we wish to further inform you that we have also applied an additional two week credit to your subscription due to the situation you experienced We appreciate you being such a loyal subscriber, and with this additional extension, your new renewal date will now be February 11, We wish to thank you for bringing this matter to our attention and will do everything possible to ensure that you receive your Thursday through Sunday papers on a regular basis Should you have any additional questions or concerns, please feel free to contact our Customer Service Department at ###-###-#### Sincerely, Valerie C [redacted] Senior Customer Service Representative

June 18, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have contacted regional manager [redacted] , who has contacted you and has addressed delivery issues with the distributor for an immediate resolution Our records reflect reported service problems and your account has been credited for the reported newspapers that were not deliveredYour payment of $and service credits applied to your account extend the paid thru date for your subscription to 07/02/In addition, an adjustment has been processed on your account to reflect 07/26/as the paid thru date (this adjustment also includes the week service credit that was discussed when the regional manager contacted you You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru SundayWe hope you find this resolution satisfactory Please contact our customer service department at [redacted] should you have any questions Sincerely, [redacted] Senior Customer Service Representative

January 29, 2014>Revdex.com Case # [redacted] We apologize for the obvious frustration and inconvenience caused by the contractor’s failure to deliver the newspaper consistently to the proper location Regional manager [redacted] contacted the subscriber and assured her that he would personally follwith the distributor to ensure that the newspaper is delivered to the front porchIn addition, he will also be spot checking the delivery We hope you find this resolution satisfactory Sincerely, [redacted] Senior Customer Service Representative

Revdex.com Complaint: [redacted] The bill referenced for $represented a $past due balance plus $to pay the account forward for an additional weeks The actual balance due on the account when the subscription was stopped on 7/20/was $This was the charge for papers that had already been delivered, and is the amount we creditedOur records indicate that the account is stopped with a balance We apologize for any confusion [redacted] Customer Service Specialist

March 12, Revdex.com Case # [redacted] I’m writing in response to your concern submitted to the Revdex.com, regarding our vacation-no-credit policy and your recent call to our customer service department We value our customers and strive to provide them with exceptional service Please accept my sincere apologies for the obvious frustration and inconvenience you suffered when you contacted our customer service department Our vacation no-credit policy was implemented in December for vacation stops days or lessSince that time, all customer communications contain the following verbiage: “Adjustments and service credits extend your expiration date and are reflected in your pay thru datesVacation stops do not extend your expiration date.” Additionally, our Publisher’s box on page Aof the newspaper states: “Vacation stops do not extend expiration dates.” You are a valued subscriber and if a customer such as your self does not agree with this policy and request a credit, we will gladly honor the request Your account has been credited for weeks of service which includes vacation stop from 12/29/- 01/07/15, vacation stop from 01/31/- 02/07/and for reported non delivery service on 01/24/15, 01/25/and on 1/28/Your account has also been credited for weeks of service which includes all of the vacation stops in (02/01/14-02/8/14, 04/08/14-04/11/14, 07/04/14-07/06/14, 07/17/14-08/03/14, 08/15/14-08/16/14, 08/29/14-09/01/ Credit applied has extended the paid thru date of your subscription to 05/16/We again apologize for the obvious frustration you have sufferedWe hope you find this resolution satisfactory Please contact our customer service department at [redacted] should you have any questions regarding this matter Sincerely, Carmen Torelli Senior Customer Service Representative

June 8, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you have suffered in regards to your Hartford Courant subscription This communication will confirm that account stopped on 04/05/15, the charges of $have been cancelled and account is paid in fullAccount information was updated with our collection agency and collection process ceased on 05/27/ Please be advised this does not get reported to any credit agencies nor affects your credit Again, we apologize for the inconvenience you have suffered and for the delay with resolving your issue in a timely mannerI hope the information provided is helpful with any questions or concerns reference your newspaper subscriptionIf you have any additional questions, please contact our Customer Service Department at [redacted] Sincerely, [redacted] Senior Customer Service Representative

July 28, Revdex.com ID# [redacted] Thank you for contacting the Hartford Courant in regards to your Everyday newspaper subscription and for being a long-time subscriberHere at the Hartford Courant it is our intention to deliver the best possible service to all of our valued subscribers We are very pleased that one of our dedicated customer service representatives was able to contact you and provide you with a mutually acceptable subscription rateWe appreciate the opportunity to continue servicing your account and to bring all of the Hartford Courant’s great content to your household every day As always, should you have any future questions in regards to your subscription, please feel free to contact our Customer Service Department at [redacted] Sincerely, Valerie C [redacted] Circulation Department

November 23, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have addressed your delivery concern with the local distributor who has contacted youWe have also contacted the operational managers for an immediate resolution You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every SundayAgain, you have our sincere apology for the obvious frustration and inconvenience you have suffered We hope you find this resolution satisfactoryIf you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative

March 04, Revdex.com Case# [redacted] I’m writing in response to your concern submitted to the Revdex.com, regarding our vacation-no-credit policy This policy was implemented in December for vacation stops days or lessSince that time, all customer communications contain the following verbiage: “Adjustments and service credits extend your expiration date and are reflected in your pay thru datesVacation stops do not extend your expiration date.” Additionally, our Publisher’s box on page Aof the newspaper states: “Vacation stops do not extend expiration dates.” You are a valued subscriber and if a customer such as your self does not agree with this policy and request a credit, we will gladly honor the request Our records reflect a credit in the amount of $was applied to your account for vacation stop from 02/22/- 02/26/and 03/02/- 03/12/ Please be assured that we appreciate your concerns regarding our vacation no credit policyWe thank you for returning our call on 02/19/and agree to continue the delivery service to your household Sincerely, [redacted] Senior Customer Service Representative

I am happy to report that I have received a refund check from the Hartford Courant/Tribune that is the balance of my deceased cousin's subscriptonThe complaint was filed on FebI appreciate the assistance from the Revdex.com in resolving this problem Kudo's! Carol [redacted]

March 23, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issues Your request placed to the customer service department on 03/08/15, 03/09/15, 03/10/& 3/11/requesting delivery of your newspaper was forwarded to the local distributorAlso, on 03/10/a request was forwarded to the local distributor to contact you within 24-hoursWe are sorry to learn that delivery concerns were not addressed promptly and that you received a copy of 03/08/newspaper on 03/11/ We addressed your delivery concerns with Operational Manager [redacted] -who contacted you on 03/15/Your account has been credited for 03/08/newspaperService credit applied to your account has extended your subscription renewal date You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every SundayWe hope you find this resolution satisfactory Please contact our customer service department at [redacted] should you have any questions Sincerely, [redacted] Senior Customer Service Representative

May 23, Revdex.com Case# [redacted] Thank you for contacting the Hartford Courant in regards to receiving a Sunday only newspaper subscriptionWe wish to apologize for any inconvenience that you might have experienced as a recipient of the Hartford Courant or misunderstanding in regards to your renewal noticesHere at the Hartford Courant it is our intent to deliver the best possible service to all of our subscribers Please note, that per your request, we have taken the following actions: 1) delivery of the Sunday newspaper has been stopped to your home address and 2) the amount of $6.93, on your account, has been cleared and there is now a zero balanceWe hope that the above actions meet with your satisfaction in regards to the resolution of this matter Again, please accept our apologies, and should you have any further questions or concerns in the future, please feel free to contact our Customer Service Department at ###-###-#### Sincerely, Valerie C [redacted] Circulation Department

November 29, Revdex.com Case# [redacted] Thank you for contacting the “Hartford Courant” in regards to your Thursday-Sunday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any inconvenience you might have experienced due to delivery issues We have been informed by Operations Manager [redacted] that he has addressed the delivery issues of your newspaper with the local distributor in your areaFurthermore, a credit has been issued to your account due to non-received newspapers, extending your subscription paid through date to March 16, We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfactionShould you have any other questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at ( [redacted] Sincerely, [redacted] Circulation Department

November 23, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you have suffered in regards to your Hartford Courant subscription This communication will confirm that the charges of $have been cancelled and account is paid in fullAccount information was updated with our collection agency and collection process ceased on 11/11/ Please be advised this does not get reported to any credit agencies nor affects your credit Again, we apologize for the inconvenience you have sufferedI hope the information provided is helpful with any questions or concerns reference your newspaper subscriptionIf you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

March 03, Revdex.com Case [redacted] > I’m writing in response to your concern submitted to the Revdex.com Please accept our sincere apology for the lack of service you received in regards to your Hartford Courant subscription When we received this complaint, our records indicated that you were an active subscriber on our EZ Pay credit card payment planUnfortunately, since we had no record of delivery concerns being reported, we assumed you were receiving your newspaper without issueAlso, we are unsure as to why you did not receive the notices mailed to you regarding the cost of your newspaper subscription We have credited your account for the reported missed newspapers from January thru December A refund check in the amount of $has been processed, and you should expect to receive this within the next three weeks We hope you find this resolution satisfactory Sincerely, [redacted] Senior Customer Service Representative

August 03, 0in 0pt">Revdex.com Case # [redacted] I’m writing in response to your concern submitted to the Revdex.com reference your Hartford Courant newspaper subscription Please accept our sincerest apology for our failure to properly service you and for the obvious frustration you have suffered Reference your subscription payment mailed in May 2015, check# ***Our records does not reflect this paymentPlease verify with your financial institution that your check has been cashed by the Hartford Courant and provide our finance department with a copy of the front and the back side of the cashed check This information will allow our finance department to further research your concernI have provided mailing address and the fax # below: [redacted] Attn:Hartford Courant Billing [redacted] Fax#: [redacted] Also, our vacation no-credit policy was implemented in December for vacation stops days or lessSince that time, all customer communications contain the following verbiage: “Adjustments and service credits extend your expiration date and are reflected in your pay thru datesVacation stops do not extend your expiration date.” Additionally, our Publisher’s box on page Aof the newspaper states: “Vacation stops do not extend expiration dates.” The charges of $have been cancelled and our records reflect a zero balance Your account information has been updated with our collection agency and collection process has ceased We again apologize for the obvious frustration you have sufferedWe hope you find this resolution satisfactory Please contact our customer service department at [redacted] should you have any questions regarding this matter Sincerely, [redacted] Senior Customer Service Representative