I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Mr ***: I do agree there were slight indentations in the leather on the steering wheel on the top and bottom when I purchased the vehicleI accepted this as a used vehicle and that it was not perfect, however; there were no scrapesWhen having my car serviced by "professionals", I expect to receive it back in the same condition or better, not damagedAfter service there were noticeable scrapes along the left-hand side of the steering wheel which I immediately brought to the attention of an adviser, ***It has been suggested by Mr [redacted] that the scrapes were caused by a ring worn on the left handI do not and have not ever worn ringsI am the only person who drives the vehicleIf the service technician is innocent, I suggest starting with the service adviser, [redacted] , who drove my car into the garage for serviceMy car was damaged at some point from the time I left it in the care of Hart Motor CoIt did not have scrapes on the steering wheel when I dropped it off and it was damaged when I picked it up of December of I stand behind my previous statement that the vehicle was not damaged before going into the shop, and when I picked it up, it was damagedI am upset because of the blatant disrespect that was shown to me when I brought the problem to the attention of management.Thank you for your time Sincerely, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Mr ***: I do agree there were slight indentations in the leather on the steering wheel on the top and bottom when I purchased the vehicleI accepted this as a used vehicle and that it was not perfect, however; there were no scrapesWhen having my car serviced by "professionals", I expect to receive it back in the same condition or better, not damagedAfter service there were noticeable scrapes along the left-hand side of the steering wheel which I immediately brought to the attention of an adviser, ***It has been suggested by Mr [redacted] that the scrapes were caused by a ring worn on the left handI do not and have not ever worn ringsI am the only person who drives the vehicleIf the service technician is innocent, I suggest starting with the service adviser, [redacted] , who drove my car into the garage for serviceMy car was damaged at some point from the time I left it in the care of Hart Motor CoIt did not have scrapes on the steering wheel when I dropped it off and it was damaged when I picked it up of December of I stand behind my previous statement that the vehicle was not damaged before going into the shop, and when I picked it up, it was damagedI am upset because of the blatant disrespect that was shown to me when I brought the problem to the attention of management.Thank you for your time Sincerely, [redacted]