Harry's Auto Sales

In regards to the complaint submitted on 2/26/4:04:PM ID of [redacted] , the customer purchased a [redacted] VIN# [redacted] on July 8fh, with 129,milesShe also received a used car limited warranty, which stated that we, the dealer, would pay 50% of the labor and 50% of the parts for six months or 6,miles, whichever occurred first, which is included in the purchase price of $7,On 9/17/the customer had a service appointment for a free oil changeOn the 17th of September the odometer reading was 133,504, On 2/24/the customer had a second service appointment for a free oil change and also to check for a customer complaint that she described as a tire vibrationOn the 24th of February the odometer reading was 142,which put her out of warranty for the vibration concernThe customer was also given an estimate on 2/24/for the vibration which she declined to have serviced because she was out of warranty, and she would have to pay the full cost of parts and laborIt was not stated that the vehicle was safe to drive or not safe to driveAlso, my auto technicians do not discuss the servicing of vehicles with customers; nothing was stated to the customer, from any of my employees, about tires or inspecting partsIn regards to the allegation of illegal activity, this is a malicious lie that I believe is based on charges being filed for harassment and stalking against the customer’s paramour who is a former employee, Since this complaint was filed the customer has returned the vehicle to us for non-payment on 3/4/and for reference the odometer reading was 142,The repossession was reported to the local state police and a repossession letter was mailed on 3/4/

In regards to the complaint submitted on 2/26/4:04:PM ID of ***, the customer purchased a *** *** VIN# *** on July 8fh, with 129,milesShe also received a used car limited warranty, which stated that we, the dealer, would pay 50% of the labor and 50% of
the parts for six months or 6,miles, whichever occurred first, which is included in the purchase price of $7,On 9/17/the customer had a service appointment for a free oil changeOn the 17th of September the odometer reading was 133,504, On 2/24/the customer had a second service appointment for a free oil change and also to check for a customer complaint that she described as a tire vibrationOn the 24th of February the odometer reading was 142,which put her out of warranty for the vibration concernThe customer was also given an estimate on 2/24/for the vibration which she declined to have serviced because she was out of warranty, and she would have to pay the full cost of parts and laborIt was not stated that the vehicle was safe to drive or not safe to driveAlso, my auto technicians do not discuss the servicing of vehicles with customers; nothing was stated to the customer, from any of my employees, about tires or inspecting partsIn regards to the allegation of illegal activity, this is a malicious lie that I believe is based on charges being filed for harassment and stalking against the customer’s paramour who is a former employee, Since this complaint was filed the customer has returned the vehicle to us for non-payment on 3/4/and for reference the odometer reading was 142,The repossession was reported to the local state police and a repossession letter was mailed on 3/4/