Harrison Brothers Auto Center, LLC

To Whom It May Concern:Thank you for this opportunity to respond to the complaint of Ms*** ***. We have been out to Ms***'s house on numerous occasions for the purpose of resolving all complaint regarding the Pella door in question. After each of these visits, the problem
verbalized had been addressed, then a new complaint would be registered by Ms***. Finally, when it appeared we would be unable to resolve her problems to her satisfaction, we offered Ms*** a complete refund with the return of the product. We asked her to let us know when we could pick up the door as requested. After approximately months, with no response from her, We have no idea what else to offer or fix for Ms***.In our view we have done everything possible to make Ms***'s Pella door operate properly and perform at the highest level. In addition, we have offered a complete refund to Ms***.Thank you,*** ***Sales and Marketing DirectorPella Windows and Doors

Thank you for this opportunity to respond to Ms. [redacted]'s complaint.We have tried in every way we can imagine to please Ms. [redacted] regarding this Pella door.  After responding with service visits to resolve Ms. [redacted]'s issues, we came to the conclusion we would not be able to make her happy.  Therefore we offered Ms. [redacted] a  complete refund.  We asked that she let us know when she determined a contractor to take the door out.  At that time we would pick the door up.  After roughly 3 months of no contact from Ms. [redacted], our General Manager called her to set a time for pick up and refund.  Ms. [redacted] said she had decided to keep the door and requested more service.  We sent service out to her house again. We replaced weather strip and made various adjustments.  She refused to pay for the door until she had an energy audit completed, which she never did.   We apparently have not resolved her problems in her view.  We do no believe we are able to make Ms. [redacted] happy.  We have prevailed upon her to honor her commitment to pay after service had completed yet another visit.  She has not paid and we hold her deposit.We believe we have done everything in our power to make Ms. [redacted] happy.Thank you,[redacted]Sales and Marketing DirectorPellla Windows and Doors/Westny Building Products