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Harris Seeds

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Harris Seeds Reviews (3)

• Mar 09, 2024

No email confirmation on shipping status
I ordered seeds from Harris seeds 13 days ago and their status states unfulfilled. I filled out their form 4 times to contact them without a reply. Now requesting a full refund and they still don't get back to me so I called them and was unable to talk with a real person. Stay away from buying you're not important unless you're a big dollar customer. Now I'm behind on my planting

Poor customer service
Will not replace a seed item 2 months after order, I have to pay again and
wait till next year for the credit

Dear *** *** Thank you for contacting us through our Customer Care toll free number regarding the complaint for Garden Trends Incdba Harris Seeds. Notifications sent from The Revdex.com were being sent to an obsolete and unmonitored email addressWe apologize and have
updated this email contact so that in the unlikely event that we need to address a complaint in the future we are able to comply and communicate properly. In regards to this complaint, our customer placed their order on 5/1/through our websiteWhile most products process and ship within 24-hours, this type of product does ship from our 3rd party vendorThis order was scheduled to ship the week of 5/8/We sent our purchase order to our vendor so that they may process the order for blackberry plantsWe received notification on 5/2/that these plants were no longer available, we then notified the customer eight working days laterThere was a delay in alerting the customer and by our internal standards our customer would have been notified much soonerA request for a refund was placed on 5/11/the same day our customer was notified. The refund process was complete and issued 5/16/We apologize that our customer had this experience and we have taken steps to correct our internal process. Respectfully, Garden Trends Incdba Harris Seeds

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Address: 355 Paul Rd, Rochester, New York, United States, 14624-4925

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