Harrah's Metropolis Casino

Initial Business Response /* (1000, 10, 2015/10/21) */
Good Afternoon,

Thank you for contacting us regarding your service experience, at this time the only contact information I have is the email address attached. If at all possible please feel free to contact me directly concerning the...

question/problem/service experience you encountered.

Sincerely,
Final Business Response /* (1000, 17, 2015/10/23) */
Claim was investigated and denied based on no evidence of bed bugs found by Professional Pest Control Company.

Initial Business Response /* (1000, 11, 2016/01/06) */
[redacted]Document Attached[redacted]
Just called Revdex.com directly and spoke with [redacted] explaining our hotel policy please let us know if there are any additional questions. Copies of Mr. [redacted]'s reciept are attached along with hotel registration card and our...

terms & conditions.
Please note that our terms & conditions are directly from our website at www.harrahsmetropolis.com. Mr. [redacted] accepted the terms & conditions when booking his reservation online.

The charges are correct. After the room was inspected the items (robes) were missing from the room. If they have any other questions please have them contact [redacted] Hotel Manager at [redacted]. Thank you