Harold's Appliance

Complaint: [redacted]
I am rejecting this response because:It is absolutely not slander to describe a business that clearly intends to mislead customers as unethical. By using the defense that customer's do not need this information is completely misleading. To further not supply this information and then to state if a person does not open the door they will be charged another fee (which who knows how much that would be) is coercing the customer into paying them regardless of the outcome. I understand that business must make money for their services, but to charge me $75.00 for 10 minutes of work and driving 1.6 miles is unacceptable and unethical. After charging us the fee, the service man informed us we could use the receipt as a "credit" towards a new washer in their store. At that point it only furthered my frustration with being taken advantage of and feeling the goal of this business is not to repair appliances but, to SELL appliances.I was incredibly assertive with my complaints to the woman on the phone, did not "yell" at her, I also requested she not talk to me in a condescending tone when I stated how frustrated I was with this situation. She never ended the call with "have a nice day", she further stated with sarcasm that she "would be sure and take into consideration my complaints and look into our practices", which clearly was a falsehood as this was not mentioned in the businesses response. Furthermore, the business has now added that the "transmission" is going out - this was never discussed with us nor put on our receipt as a problem. I don't understand why this repair was not discussed with me during the service man's 10 minute service call? I am very displeased and to be accused of slander for stating their misleading practice of not being transparent of customer's is beyond unacceptable. The bottom line is I want a refund mailed to me and they must change their practice to not take advantage of people clearly in vulnerable situations. If this business is not intending to take advantage of consumers, they would easily agree to be upfront with their costs - that is clearly not the case.
Sincerely,
[redacted]