Harman International Industries

Dear [redacted] We are sorry to hear about the issues you are having with our productBecause you are within warranty, we are going to replace the product; however, it is our policy that all the malfunctioning products are returned to our Returns Center for inspection, before we can release a replacement Given that you're currently abroad, as a token of our goodwill and appreciation for your patronage we are willing to work with you and get this resolved We have reached out to your email directly and provided an alternative option to get this taken care ofPlease respond to the email as soon as you can Sincerely, Harman International

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The refund hit my credit card account last night Thank you for the explanation of the issues with your system and [redacted] *** I wish I would have been informed of this sooner.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhen you finally accepted the warranty claim, I'm very pleased you went above and beyondThank you for that, it has definitely changed my mind about the company Sincerely, [redacted]

I am writing this to let you know that the business has contacted me and accepted my return requestThe issue has been resolved for complaint ID [redacted] Thank you very much, [redacted]

[redacted] We are very sorry for the experience that you’ve had with our customer service teamWe reviewed your case and agree that your refund request should have been resolved much sooner Due to a system error, your refund did not automatically process through [redacted] as they are on a different payment systemYou refund was processed yesterday and it should reflect in your account soonWe deeply apologize for any inconvenience this has caused

[redacted] : Dear [redacted] We’re very sorry to hear about this unfortunate situationHarman stands behind the quality of our products as long as they’re purchased from authorized dealers In this case, the product was purchased through Groupon for $89.99, the retail price of this product is $We’re completely aware that this does not help your particular situation, but we’re actively working with Groupon to remediate this situation, to date, Groupon has been taking down offerings due to our requests based on copyright/trademark infringement Our suggestion is to contact Groupon directly so they can help you with warranty/refund options

Dear ***, Our records show that your replacement was delivered on 1/26/We sincerely apologize for the delay you're experience and we're looking further into this to identify the root cause and see where we need to improve Respectfully,Harman International

[redacted] I am rejecting this response because:I anticipated you would make an excuse as to why you wouldn't make right, and have informed the Revdex.com in advance as muchThe great thing about expecting the worst in you is that I wasn't disappointedYour claim that this soundbar is capable of virtual surround sound is a lieBut that's not just my opinionI also contacted [redacted] about this, and they wrote me back thanking me for informing me that you were misusing their license, stating that they never gave your company permission to use your logo, and they will be investigating the situation to determine whether legal action is warrantedFortunately, the store took back the soundbar, so all I need from you is $Should you fail to provide that, I will be left with no alternative but to take you to small claims court (where I will also ask for the costs of doing so)I went through the Revdex.com first because I know neither of us wants to go to court, but it seems like that's the only option at this point Sincerely, [redacted]

I finally got through and received the [redacted] needed I will update once I receive credit back for the item I do not have faith in them The representative had all my emails and yet no one had gotten back to me I had to sit on hold until someone answered

The statement posted on our Harman Kardon website, reads as follows “1 Year Electronic & 5 Years Loudspeaker”. To further clarify, the 1-year warranty covers the amplifier and subwoofer, the 5 years warranty covers the passive speaker components within the unit/loudspeaker. After... conducting troubleshooting our team, determined that the subwoofer had a blinking white light, which falls under the 1-year warranty period. As a solution, we referred [redacted] to an authorized service center. We are aware that the service center informed the customer, they no longer support our products, and since we have initiated the process to remove that company from the list of authorized service centers. Because the unit is out of warranty, we asked the customer to pay for shipping to send the unit to a second service center we referred him to, but after conversations with [redacted] we went ahead and provided him with a prepaid shipping label. In closing, we are extremely sorry for your troubles and wished this matter could have been rectified earlier, but it is an unfortunate situation, which we again apologize for.

From: [redacted] m] Sent: Thursday, December 29, 11:PM T [redacted] Hi [redacted] Could you please reopen this complaint [redacted] Please see below the response for it: [redacted] ***, after receiving the complaint you filed with the Revdex.com, we looked into your interaction with our customer service team and identified that there was a mistake in the handling of your case, which we sincerely regretThe receipt you submitted should have been taken as valid proof of purchaseIn order to correct the situation we’ve created a return authorization and emailed you the details on December 8th, please follow the instructions providedPlease accept our sincerely apologies for the inconveniences caused and rest assured that actions have been taken to improve our service Thanks in advance and Happy New Year! [redacted] E [redacted]

[redacted] Hi [redacted] Could you please reopen this complaint? We’ve investigated the complaint and here are our findings/response: [redacted] Our deepest apologies for this experienceWe understand that our product and service have disappointed you and that's unacceptable We’re fully aware that the replacement process took much longer than expected, it is not our intention to waste our customers’ time The delay occurred due to the following: Your original replacement was delivered on February 23rd, The courier confirmed that it was left at your front door, however you never received itAn investigation was opened with the courier to trace the lost package, but the response was not satisfactory We went ahead and processed a replacement for you, which was received and confirmed by you on 5/23/Additionally we sent a complimentary set of headphones due to all of the troublesOnce again, we apologize for the inconveniences and wished we could’ve resolved this for you much sooner