Harkins Theatres (Corporate Office)

The guest contacted us the same day as the Revdex.com.  We attempted to reach Ms. [redacted] on April 7th and the recording on the phone number that was provided asked for a "remote acces code".  A letter was sent in the mail to the guest asking her to please follow up with the general manager...

of the [redacted]place theatre so we can address her concerns with her personally.

Unfortunately, Ms. [redacted] did not provide theatre specific details about her experience.  As a result, despite our bestefforts, we have been unable to figure out which of our theatres she attended.  If she could please let us know which theatre she visited wewill happily...

look into this further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was told that my credit card was credited; however, there is no record on this. I called the credit card company and they said there was nothing credited to my account. I also looked at my account online and so no credit. It's possible it takes a long time for this to be documented but my current charges as of yesterday are listed on my account.

Regards,

After speaking with the guest and having the opportunity to review the challenges she experienced with [redacted] we have processed a full refund for her.

Last night I came to the harkins theaters at Chris town/spectrum mall in Phoenix Arizona. I got two tickets to see "neighbors 2" showing at 11:10pm. My interaction at the ticket booth wa great, but once I got to the snack/popcorn counter I was very upset with the customer service I recieved. We stood in line for about 10 minutes because they were quite busy, but as soon as we got to the counter, I noticed the cashier had a bit of an attitude. My date asked her if they had any soda and popcorn combos, she rudely replied with "no, that's just for kids" but we still ended up ordering a large popcorn and a large soda. She asked which soda we wanted and I replied with "Sprite" I was very surprised to hear her respond with "Of course" in a very sarcastic tone. Wasn't sure why she said it like that, but then I saw her walk to the other side of the counter and get the Sprite. I'm not sure if her soda machine wasn't working with Sprite but that's really isn't my fault and I didn't appreciate her making me feel like I shouldn't order that because she's have to walk an extra 10 feet to get it. I was so upset at the way she was acting I tried to read her name tag to get her name, and then I come to notice, her name tag is Upside down. Someone coming to work with the public should look presentable and make sure their name tag is viable and in the correct position. I stared at her name tag for a second until I could read it upside down but as of right now I can't really remember too well but I'm sure It started with an M and I'm sure it was 6 letters long. I think her name was Morgan. As a customer, I want a positive experience no matter where I go. I have never been treated this way at harkins before and I'm not sure what her problem was. But I didn't feel welcomed or appreciated at all. I normally let things roll off my back but being treated this way by someone who should be happy to help me, really upset me. I was in a very good mood, very happy and excited to see this movie and all I could talk about to my date for the first 20 minutes before the movie was how rude she was and how disrespected I felt. It really ruined my night. Don't think I'll be returning to this harkins again.