Dear Revdex.com of NE Florida, After a thorough review of Mr [redacted] ’s complaint, it is our position that Mr [redacted] is responsible for the $installation feeMr [redacted] was advised that the $install fee would be deferred and if he retained service for consecutive months, it would be waved; if he discontinued service prior to, he would be responsible for the $install fee deferred at the time of original purchase We appreciate Mr [redacted] ’s business and the opportunity to address Mr [redacted] ’s concerns Sincerely, [redacted]
Dear Revdex.com of NE Florida: In response to Complaint ID [redacted] , please be advised that this matter has been addressed and resolvedA field technician was at the location yesterday - replaced a STB and lineFollowing the service visit, we spoke with Mrs [redacted] and she stated that her service is working wonderfully nowWe also ensured Mrs [redacted] has our direct contact information and asked her to reach out to us with any further concerns Sincerely, [redacted]
Dear Revdex.com of NE Florida, After a thorough review of Mr [redacted] ’s complaint, it is our position that Mr [redacted] is responsible for the $installation feeMr [redacted] was advised that the $install fee would be deferred and if he retained service for consecutive months, it would be waved; if he discontinued service prior to, he would be responsible for the $install fee deferred at the time of original purchase We appreciate Mr [redacted] ’s business and the opportunity to address Mr [redacted] ’s concerns Sincerely, [redacted]
Dear Revdex.com of NE Florida: In response to Complaint ID [redacted] , please be advised that this matter has been addressed and resolvedA field technician was at the location yesterday - replaced a STB and lineFollowing the service visit, we spoke with Mrs [redacted] and she stated that her service is working wonderfully nowWe also ensured Mrs [redacted] has our direct contact information and asked her to reach out to us with any further concerns Sincerely, [redacted]