Harborview Medical Center

Dear Mr***,Thank you for contacting me regarding your concerns with the University of Washingon Eye Institute at Harborview Medical Center.I understand that you have spoken to Tanya I***, Senior Manager of the Eye Institute and discussed your concerns and made an appointmentfor
next year at the Eye Institute.I appreciate that you gave us the opportunity to discuss your complaint.If you have any further questions about the resolution of your complaint, please feel free to call me at *** We take all patient concerns very seriously at Harborview and discuss them extensivelywith staff to ensure we address all the issues raisedOur goal is to provide quality care andimprove patient satisfaction. Feedback such as yours is an asset in helping us identify processes that may benefit through review.Sincerely,Kathleen F*Manager, Patient Relations

We researched this complaint and found that billing statement for this bill dated 12/31/14 had been mailed to the patient on 3/1/15, 4/26/15, and 5/31/In addition, a demand statement advising of collections action if payment not made was mailed in JuneThe bill went to collections in early
AugustThe patient has now paid the bill, and we have recalled the bill from collections so it will not be reported to the credit bureausWe attempted to call the patient to discuss her complaint but were unable to reach her by phoneWe have now mailed and emailed her copies of her billing statementsWe consider this matter now resolved