Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ We did go to the customer's residence to inspect the items in question and noticed some issues with the fabric and some seam separationThe sofa and love were purchased 7/20/but unfortunately are outside of the year manufacture warrantyWe have relayed this on to Ms [redacted] as wellWe have sold sets of this model over the past few years and this one is the only which we have received a complaint onThe issues she is having look more to be because of misuse than manufacture defects Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/25) */ ***response has been scanned in and is available using the online complaint system This really upsets me with Happy Sleeper saying that this is misuse!!! How can you misuse a sofa set that you only sit on? I don't have any children that misuse this set! I'm sending you pictures with this letter so you can see what is happening to the setWhen I purchased this set I still had my old sofa that was yrsoldIt sure didn't look like it was that oldI take very good care of my thingsI don't know what can be done on this matter but a two yrold set should not look like thisI hope you can helpThank you for looking into this for me
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ We did go to the customer's residence to inspect the items in question and noticed some issues with the fabric and some seam separationThe sofa and love were purchased 7/20/but unfortunately are outside of the year manufacture warrantyWe have relayed this on to Ms [redacted] as wellWe have sold sets of this model over the past few years and this one is the only which we have received a complaint onThe issues she is having look more to be because of misuse than manufacture defects Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/25) */ ***response has been scanned in and is available using the online complaint system This really upsets me with Happy Sleeper saying that this is misuse!!! How can you misuse a sofa set that you only sit on? I don't have any children that misuse this set! I'm sending you pictures with this letter so you can see what is happening to the setWhen I purchased this set I still had my old sofa that was yrsoldIt sure didn't look like it was that oldI take very good care of my thingsI don't know what can be done on this matter but a two yrold set should not look like thisI hope you can helpThank you for looking into this for me