Happy Horse Hatter Reviews (1)
Happy Horse Hatter Rating
Description: Horse Equipment Suppliers
Address: 106B Capitola Dr, Durham, North Carolina, United States, 27713-4471
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www.happyhorsehatter.com
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I ordered a riding vest for my daughter (the order is actually under her name) from Happy Horse Hatter on 1/28/16 for $259. The vest arrived in a timely manner, but the only packing slip was from the vest's manufacturer, [redacted]. This packing slip only included information for a company named [redacted] (which I have recently learned is a "sister company" to Happy Horse Hatters. Being there was no packing slip from Happy Horse Hatter, I had no information as to how to make an exchange. After contacting the company by email, I did receive a response giving me a partially obstructed exchange request number, but still was not provided information as to where to mail the vest for exchange. I emailed another time asking for this information, but received no further reply. Since there was no physical address listed on the website, I contacted the vest manufacturer (who was extremely polite and helpful). The company representative said that she would also contact the Happy Hatters for me and ask that they provide me information as her company fulfills orders for Happy Hatters. On 2/12/16 I finally received an email from the company providing me with a return address. The vest (complete with original tags attached) was mailed through USPS on 2/13/16 and according to tracking information, was received at the Durham, NC address on 2/16/16. Having had so much difficulty with this company, I included a very clear note with the vest requesting the vest be returned with NO exchange and asked that the original form of payment be credited (credit card). To date, my credit card has not been credited and the company has failed to return my phone calls asking for an explanation for the delay. Both my husband and myself have each left 2 messages for a representative named [redacted]Product_Or_Service: Tipperary Eventer Riding VestOrder_Number:[redacted]Desired SettlementI would like my original form of payment (credit card) credited in the full amount of purchase.