Happy Hands Car Wash

Review: On December 14, 2012, I purchased a booklet of coupons for car washes. The business is refusing to accept the coupons and has refused to issue a refund.Desired Settlement: Must issue a full refund and must sign an agreement to accept other coupons sold or issue the buyer the full purchase price.

Business

Response:

May 13, 2014

To the Revdex.com,

I,

[redacted], the owner of Happy Hands Corporation had leased my business

to [redacted] Corporation starting from February 27th 2013. [redacted] Corporation could not keep up with the lease which

forced me to take action. I was then

forced to order them to vacate the premises on Sunday April 28th. Their ticket writer of the time had managed

to steal wash books which are worth $120.00 and up. He then went ahead and sold these wash books

to customers for only $20.00. The

employees that saw what was occurring later informed us on what was taking

place. When we took over our business

again, we noticed customers coming in with these wash books that did not have

the appropriate stamp and receipt that is given at the time of a regular

purchase. We always give our customers a

special stamp and receipt at their purchase of a wash book. Many customers, including Mr. [redacted], had

purchased the $20.00 wash books. It is

unheard of for any car wash to sell their $120.00 and up wash books for only

$20.00.

We

later continued by informing our customers that the wash books they had

purchased were indeed stolen. We as a

car wash still strive to meet our customers’ needs and accommodate to any

necessary situation, so we offered them a couple of free rainbow washes in

order to make up for the money they wasted on the stolen wash books. Mr. [redacted]

is clearly lying when he claims to have paid Happy Hands the full $120.00 for

his wash book. If he legitimately

purchased the book for that price, then he would have the appropriate stamp and

receipt to accompany his wash book as proof.

He had made the purchase of the stolen wash book on April of 2013 and

not on May 4, as stated on his complaint. During this time I was already back

in control of my business and notified of what was taking place. When we sell a wash book we have a book of

records of all the wash books we sell with names, serial numbers and

dates. Mr. [redacted]’s wash book is nowhere

in these records.

All

the customers who had purchased the stolen wash books admitted into purchasing

them from the ticket writer for only $20.00 except for Mr. [redacted]. Mr. [redacted]

claims that someone had given him the wash book as a gift. I ask that you please take all of these

factors into consideration and ask that Mr. [redacted] provide your office with a

receipt as a proof of purchase. Please

see attached picture of wash book customer log and wash book with appropriate

stamp. Thank you for your time and consideration.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

June 11, 2014

Mr. [redacted]

Happy Hands Car Wash

1205 West Seventeenth Street

Santa Ana, California 92706

RE: DEMAND FOR FULL REFUND

Dear Mr. [redacted],

As requested in your letter dated May 13, 2014, to The Honorable Kamala Harris; California Attorney

General, and May 20, 2014, to the District Attorney, Orange County, California, please find enclosed a

copy of the credit card statement, proof of purchase, for the Happy Hand Car Wash coupon booklet.

Please note, the booklet purchased on December 14, 2012 and the transaction report list Z & H Happy

Hands Santa Ana as the description for a business receiving the payment of $120.00 - please see,

Attachment (1).

You are hereby given notice by this letter, to Issue a full refund for $120.00 by Thursday, July 31, 2014 to

the address provided below, or I will seek resolution to this matter in Superior Court.

Sincerely,